09/10/24
08:30 AM - 6:30 PM
Doltone House Jones Bay Wharf & Online
Registration & breakfast 🥐
CX Circle kick-off with Contentsquare
Take your customer experience to the next level
Gabriel Benavides
Chief Revenue Officer
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Monisha Voonna
Director of Solution Consulting, APJ
How to win over stakeholders to invest in CX
Michael Zarif
Product Leader | Advisor - VP of Product, Insights and Design (Ex Moshtix, Afterpay, Medibank and NAB)
Designing a winning streaming experience for The World Cup
Ulf Sthamer
UX Design Lead
Stretch and coffee break ☕️ / Exclusive trivia for virtual audience only 🎉
Lori Merchan, Head of Customer Experience, Compare Club
Lori Merchan
Head of Customer Experience
Mastering customer centricity: Turning strategy into reality
Nicola Clement
Chief Experience Officer
A lot of brands say that they are customer-centric, but how do you truly put customers at the heart of your digital experience? With 20+ years of experience working in CX, Nicola will share practical ways to involve customers in your design process, from gathering feedback to using simple tools for better understanding their needs. Discover real examples of companies that have succeeded with this approach, and gain clear, actionable steps to enhance customer engagement and satisfaction at your company.
Christy McCarthy
Networking lunch 🌯 / Exclusive content for virtual audience only 💻
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Breakout sessions (choose your journey)
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Simon McDonald Vice President & General Manager, APJ, Optimizely |
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Jess Vandenbruggen Head of Digital Experience, Drumline Digital |
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Rikard Stolz Senior Manager- Digital Labs, |
Join the experimentation masters for an interactive “unpanel” where your leading the conversation! Forget the usual presentations—this session is all about real-world challenges and solutions. You’ll dive into how to prioritise experiments, prove their value, and scale what works, all while picking the brains of experts. Expect candid advice, practical takeaways, and plenty of discussion that cuts straight to what matters most for driving success.
The Experimentation Unpanel: Balancing prioritisation, proving value, and scaling success
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Kael Abbott Digital Optimisation Lead, nib Group |
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Emily Primavera Head of Digital Marketing, University of Adelaide |
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Sem Fonseka Product Owner, Country Road Group |
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Conrad Dujin Senior Customer Success Manager, Contentsquare |
Join us as we go into multiplayer mode, with a panel of customers and their dedicated Contentsquare team mate as we highlight how they’re topping the Contentsquare partnership leaderboard.
Contentsquare top-scorers: Client Panel Session
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Breakout sessions (choose your journey)
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Anna Kismet Head of Digital, Mitre 10 |
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Kate Musgrove Managing Director Asia-Pacific, Bazaarvoice |
Leave this session with a completed framework to start developing user-generated content and creator strategy. Learn benchmarks, how to measure performance and actionable insights from brands who are succeeding in this space.
Behind the brand: Your step-by-step guide to a high-converting UGC strategy
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Viviane Girgis Head of Data Performance & Value Optimisation, Qantas |
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Dani Masi Senior Director Ecommerce Product, Optus |
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Leah Rankin Chief Product Officer, SiteMinder |
Women in Digital: Level up your career
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Drink & stretch break 
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Digital Experience Awards Ceremony
The Digital Experience Awards recognise brands that have created the best digital experiences across web, mobile and apps this year. Discover the winners of the five categories: Best Digital Experience Innovation, Best Single Page Optimization, Best Digital Team, Women of the Year and Contentsquare Client of the Year. Keen to submit for your team? Find out more here.
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Virtual event ends / After-party begins 🎉
Game over
