An experienced product leader, Mike works with companies from startups to large organisations on enhancing their product capability, and processes, and establishing product-led frameworks, with a key focus on commercialisation. With a decade of experience, Mike has successfully developed and led high-performing product teams, emphasising user experience across various industries. Mike has launched and scaled products, from early-stage startups to corporate giants, and possess a knack for building and expanding product teams locally and globally.

Ulf designs the streaming service SBS On Demand. (Register for free at www.sbs.com.au/ondemand) He specialises in creating and enhancing software to make it more user-friendly and visually appealing. His experience spans from consulting for startups to leading projects for large multinational corporations.

He lived in Argentina at the time when Germany beat Argentina in the Quarter Finals and his cousin was the architect of two of the World Cup stadiums in South Africa. Both facts qualify him to take on any soccer related project.

Ulf holds a Master's degree in Psychology and Communication Science and is a certified UX Designer and Requirements Engineer.

Dani Masi is a seasoned eCommerce and digital product executive with over a decade of experience driving digital growth through exceptional customer experiences. Currently serving as the Senior Director of eCommerce Product at Optus, she leads teams in optimising for growth through CRO, experimentation and CX. Dani's background includes key roles at Woolworths Online and Garmin, showcasing her expertise in digital merchandising and marketing communications.

Leah Rankin is the Chief Product Officer at SiteMinder, where she channels her passion for people, technology, and delivering customer-driven products to market. With a strong focus on digital, global, and scalable solutions, she believes that people are the greatest asset in any company. Her leadership philosophy emphasizes the importance of collaboration, communication, openness, and trust. Before becoming Chief Product Officer, Leah served as Chief Customer Officer and VP of Onboarding and Customer Success, where she gained deep insights into empowering teams and creating structures for success.

Viviane is a data and analytics leader with over 15 years of experience in building and scaling teams to transform data into actionable insights that drive business success. Her leadership spans digital experimentation, marketing performance, digital analytics, and commercial performance, with a focus on solving complex problems, implementing AI and machine learning strategies, and mentoring her team. Viviane is also an effective communicator, adept at simplifying complex data into impactful stories for C-suite executives and key stakeholders.

Multidisciplinary people leader with 18 years of experience in digital strategy, channel management and CX. I help companies increase customer engagement, improve conversion rates, and drive business growth.  My expertise includes end-to-end customer experience, personalisation and optimisation as well as leading cross-functional teams with a focus on insight, user-centric practices and agile delivery.

Lori has more than 15 years of experience in marketing and customer experience leadership, and she is passionate about MarTech and innovation. She focuses on enabling customer behaviours and expectations through data-driven strategies and personalised, omnichannel journeys. Lori leads lifecycle teams and VOC initiatives, ensuring that customer feedback and data drive both short—and long-term business success. Her expertise in behavioural insights and automation has been key in transforming customer experiences and fostering loyalty.

Lori is currently the Head of Customer Experience at Compare Club, where she continues to lead the company in enhancing customer satisfaction and retention through strategic innovation and market adaptation.

For the past 15 years I’ve worked in the SaaS and online technology space. I’m passionate about seeing brands and retailers successfully adopt new technologies to drive real business success. That’s what makes working at Bazaarvoice so rewarding. 

In my current role as Managing Director at Bazaarvoice in Asia Pacific, I am responsible for growing and building the region while continuing to solidify Bazaarvoice’s leadership position in the user-generated content space. 

If you’re interested in discussing how user-generated content is fueling the next wave of shopping innovation, let’s connect!

Throughout my career, I have had the opportunity to work with large software companies such as Experian, innovative start-ups like GoodData and Partnerize through to exciting pre IPO companies like Optimizely. I have built a wealth of knowledge across Analytics, Business Intelligence, Digital and Multichannel Marketing, and how to build high growth businesses.

I moved to Australia almost 20 years ago, making the most of the outdoor lifestyle and spending as much time as possible at the beach trying to surf or hanging with my family and crazy dogs. Massive Liverpool fan, you'll never walk alone.

Monisha Voonna is the Solutions Consulting leader of the APJ region at Contentsquare. She provides strategic guidance and technical support to customers, leveraging her expertise in CRM, consulting, and analytics. Previously at Salesforce,  Monisha drove and led the adoption of Salesforce products in the region. She holds multiple certifications from NetSuite and Salesforce, with extensive experience in sales engineering and presales consulting for ERP and marketing cloud platforms.

Gabriel Benavides is the global CRO of Contentsquare with over 20 years of experience in the software and technology industries. He is a seasoned leader in digital strategy and customer experience, known for driving data-driven insights that enhance customer engagement. Gabriel has a strong track record in leading product development, go-to-market strategies, and global expansion at high-growth companies.

Kumail is an enthusiastic Solutions Engineer with extensive knowledge in multiple programming languages, database design, and management skills. He has hands-on experience with cloud monitoring and analytic tools, spanning from customer experience (CX) to digital experience (DX). Known for his excellent communication skills, Kumail has successfully engaged with customers in various IT environments, continually enhancing his technical expertise. Previously, Kumail served as a Solutions Engineering Team Lead at Datadog, where he led teams and contributed significantly to the company's success.

Conrad Dujin is the Senior Customer Success Manager for ANZ at Contentsquare. With a wealth of experience in customer success, Conrad excels in building strong relationships and driving customer satisfaction. In his role, he is dedicated to helping clients achieve their business goals through the effective use of Contentsquare's digital experience analytics platform.

Tara Keenan is a Senior Customer Success Manager with over 6 years of experience as a business consultant and strategic partner. She excels in helping professionals identify and leverage the right data to solve business challenges. Tara is passionate about bridging the gap between people and technology, ensuring that data-driven solutions are accessible and impactful for her clients.