Steve Wittman

Chief Digital Retail Officer

Panelist

Sonic Automotive

Carole Silverman

Chief Commercial Officer

Panelist

L'Occitane

Anoop Vasisht

Chief Revenue Officer

Panelist

Dynamic Yield by Mastercard

John O'Melia

Chief Customer Officer

Moderator

Contentsquare

This panel brings together a dynamic group of C-suite executives—each a specialist in their domain—to forecast the developments in CX for 2024 and beyond. They will explore how data, AI, and the “now” culture are driving transformations in customer interactions and setting new benchmarks in digital experience (DX).

Rachel Obstler

Head of Product

Heap

Nathan Dobbie

Director of Product Management

Contentsquare

Embark on a journey to explore Contentsquare to its fullest potential. Our product experts will share real-world examples, and guide you through enablement strategies, best practices, and key integrations to unlock the full value of the platform you already know and love.

Kelsey Kenyon

Manager, Digital Research & Testing

NRG Energy

Mike McDowell

Senior Solutions Consultant, Global Accounts

UserTesting

Extracting real value from Hotjar with Olivia Malterre, Senior Product Leader at Feedly.

Olivia Malterre

Senior Product Leader

Feedly

Melina Palmer

Founder & CEO

The Brainy Business

"Our job would be so easy if it wasn’t for the customers.” Have you ever heard someone say that (or said it yourself)? It doesn’t have to be this way! Humans make thousands of decisions a day (mostly subconsciously). Because of this, our lives are essentially a series of micro moments. Unfortunately, this can feel incredibly overwhelming when you’re building customer experience journeys—where do you even start?

That’s where behavioral economics comes in; the fascinating field that unlocks human behavior in amazing ways. This fun and engaging presentation will explain what behavioral economics is and how you can start to apply it to your brand experience immediately.

Dan Olsen

Trainer, Consultant, & Author

The Lean Product Playbook

Christy Taroni

Managing Director of Digital Platforms

FedEx

Gaurav Vijaywargia

Global Head of Data & AI

Amway

Sheena Green

Director, E-Commerce & Optimization

 Ultra Mobile

Navigate the realms of digital experience analytics, digital experience monitoring, product analytics and VoC. Uncover the pivotal roles these elements play in crafting one path to an unforgettable customer experience. Hear success stories and use cases directly from our expert clients on how to equip yourself with insights and strategies needed to emerge victorious.

Sarah Lambert

Commerce Experience Director

Accenture Song

Anneka Austin

Senior Director of Digital Commerce & Strategy

Michael Kors

Alex Kirk

Director, Global Consumer Insighs

Bazaarvoice

In this dynamic panel discussion we will delve into the defining characteristics of the ‘new customer’ as well as Gen Alpha and provide valuable insights into the forces shaping these trends. We'll share cutting-edge strategies to elevate your consumer experience, ensuring you stay ahead in this evolving landscape as well as hear from a leading brand on how they approach the digital experience.

Grant Gunderson

Director, Digital Product & Customer Experience

Papa Johns

Mary Kate Cash

Head of Growth Marketing

AB Tasty

Led by the experts at AB Tasty, this session will feature insights from Papa Johns, a leading name in the pizza industry. Discover how Papa Johns harnesses the power of experience analytics to formulate winning hypotheses and drive rapid experimentation. Learn from real-world examples and gain practical tips to elevate you own CX game, ensuring you stay ahead in the competitive landscape. Get ready to unlock new levels of customer satisfactions and business growth.

Sarah Massey

Director, eCommerce

Rhone

Edouard Madec

Director, eCommerce

Clarins

Dave Anderson

Head of Product Marketing & Strategy

Contentsquare

Caroline Black

Customer Success manager

Contentsquare

Unlock the secrets to a successful online product launch and captivate a new audience with our expert-led session. Discover the power of brand awareness, innovative A/B testing strategies, and how to leverage digital experience analytics to ensure your product stands out in a crowded market. Get ready to level up your launch game and achieve victory with proven tactics and insights.

Pian Pian Xu 

Director, CRM

Hungryroot

Taylor Gibb

Customer Success Head of Central Scale

Braze

Every customer has their own unique journey with your brand—but to respond effectively to that journey with highly relevant, personalized interactions at every touch point can be a major challenge for today's marketers. In this session, hear from Pian Pian Xu, Director, CRM at Hungryroot about how her team was able to overcome this hurdle and build a stronger relationship with Product by leveraging Heap by Contentsquare’s integration with Braze to support more flexible data collection and personalization across the customer journey.