Digital is moving fast.
Do you need to switch gears?
2026 Digital Customer Experience Trends
When it comes to digital experiences, it pays to be ahead of the competition. We surveyed thousands of professionals worldwide to help you get a head start in 2026.
Download the report now to uncover their top priorities, the technologies they’re betting on, and ways to supercharge your strategy.
What's inside
Powered by insights from 1,600+ professionals across industries like travel, retail, and telecoms, this report reveals how customer experience will change in 2026.
Get a clear view of where leaders are investing, how priorities differ across roles, and what moves you can make to stay in front.
-
The top 5 digital trends for 2026
See the biggest bets companies are making and how they’ll impact CX. -
Team-specific insights
Explore how priorities shift across design, analytics, marketing, the C-suite, and more. -
Actionable strategies
Get practical steps and expert guidance to shape your 2026 CX roadmap.
Prabhath Nanisetty
Global Vertical Lead - Technology at Snowflake
