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What's Next in CX? Webinar
Top Trend for 2025: AI
Once again, AI has emerged as the top trending topic for digital professionals in 2025. But what’s new? Generative AI and Integrated AI are at the top of the priority list for digital teams embracing AI.

Join us and the AI experts at Microsoft for a super-practical webinar, with hands-on advice so you can implement AI in your organization.

 

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   January 9, 2025  - 9am PT, 12pm ET, 5pm GMT

 

  January 23, 2025 - 12pm GMT, 1pm CET
   
Mike Edmonds
Mike Edmonds
Sr. Director, Strategy, Retail
 
Microsoft CX Circle Paris 2023 (1)
Jan 9th Guest
Howe Gu
Howe Gu
EMEA Managing Director, RCG
 
Microsoft CX Circle Paris 2023 (1)
Jan 23rd Guest
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Dave Anderson
VP Product Marketing
 
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Host & Industry Expert

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What to expect

01

How to build and nurture a culture of AI within your teams.

02

How brands are implementing AI into their digital experience strategies.

03

The most common challenges with AI and how to overcome them.

04

Live Q&A with our AI experts to ask your burning questions.

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Embracing AI without fear

“At this point, there are many [AI] players. It's really about doing your due diligence and not being afraid. Many people are afraid that generative AI is essentially going to take over jobs, but it's really going to help people become a lot more efficient. People just need to embrace that this is a change that's happening. It's positive, and it's here to stay.”

 

 

Fernando Echeverri, Partner Manager at Cloudinary

2025 Digital Customer Experience Trends

Discover the trends shaping digital CX strategies—and stay miles ahead of the competition in 2025.

 

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