For those rocking up in-person to Picturehouse Central (London), there'll be plenty of breakfast & coffee to get you raring to go for the day. 

There are no long-winded introductions here. Sahana will share how the event will work for both in-person and virtual attendees & run through our (unofficial) house rules before letting our speakers do all the talking. 

Creating a magical digital experience that links up platforms, works across devices and feels strategically holistic is obvious right? Well in 2018 it wasn’t for RBS International. A focus on traditional communication channels instead of forward-thinking had made a pumpkin of the bank’s customer experience.

Enter stage right: sometimes Fairy Godmothers, sometimes Digital Experience Leads, Jamie-Lee Riley and Heather Hearn-Poole.

In this presentation, the duo will unpack the ‘magic’ behind the transformation of their digital architecture. From creating a responsive experience across devices to fit like a glass slipper, getting their stakeholders to truly feel ‘so this is love’ and continuing to ‘sprinkle the fairy dust’ by introducing new and iterative media. They’ll reveal how warm and fuzzy, human experiences can be more than a dream [or] a wish your heart makes.

Join Leon Shepherd, CIO of Ted Baker, to walk through the digital transformation journey of an iconic British brand. Leon will be diving into how to choose the right tech stack to represent your product, convey your brand's unique story and deliver exceptional customer experiences that will bring buyers back time and again.

Have you got a question or challenge that you want to put past our CX-perts? This is your opportunity to take control of the conversation and walk away with the advice that you want to hear. 

Incredible video and motion graphics, floor-to-ceiling LED lighting, and a killer soundtrack will have you on the edge of your seat as you are fully immersed in the show. We’re living in the future here; this is bingo with a pulse. Get your game faces ready...