The 2021 Digital Experience Benchmark

Get the latest benchmarks to see how your CX stacks up against data based on 20+ billion global user sessions.

Compare your performance against digital benchmarks set by the world’s leading brands. A standout CX is no longer a nice-to-have, it's a question of survival. In this report, we dive into our most recent data to bring you insights and trends across 10+ industries to improve your digital CX and help you build a data-driven 2021 strategy that will help your brand stand out. 

You can:

• See where you fall within your industry’s competitive landscape, using our Digital Benchmarks as baseline

• Identify where your CX is performing well and where you have room to grow
• & more!