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The 2021 Digital Experience Benchmark

Get the latest benchmarks to see how your CX stacks up against data based on 20+ billion global user sessions.

Compare your performance against digital benchmarks set by the world’s leading brands. A standout CX is no longer a nice-to-have, it's a question of survival. In this report, we dive into our most recent data to bring you insights and trends across 10+ industries to improve your digital CX and help you build a data-driven 2021 strategy that will help your brand stand out. 

You can:

  • See where you fall within your industry’s competitive landscape, using our Digital Benchmarks as baseline

  • Identify where your CX is performing well and where you have room to grow
  • & more!




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Deep Dive Into Our Digital Benchmarks...

 

12 

Months' of Data

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900+ 

Website & Apps

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25+ 

Countries

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20+ 

Billion Users Sessions

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Across 10 industries including apparel, automotive, beauty, B2B, consumer electronics, energy, financial services, grocery, luxury, travel, and telecommunications.