CX Circle: The DX Beach Club

Your winter escape awaits. Destination: The DX Beach Club.

Dust off your passport, put your out of office on and escape your desk for a day of digital experience goodness (and Aperol spritz).

CX Circle, the number #1 un-conference for digital teams is back (we’ve gone hybrid) and this time we’re bringing the European Summer to you. Spend the day in the sun(room), mingle with other beach club goers, hear the best tunes from leading ANZ brands and get inspired on how to humanise your brand’s online customer experience - all for free.

“The range of topics covered, and the high level of expert speakers with super content makes this conference a must attend.”

"Highly valued sessions with great speakers, case studies that are relatable. Be silly not to attend - as you get to ask questions and connect with like minded individuals."

"It's so engaging, insightful and fun that you wish events organised by Contentsquare happened on a weekly basis!"

09:00 AEST

In-person

Claim your beach chair & dig into breakfast

09:30 AEST

Hybrid

Beach Club Housekeeping by Contentsquare

09:45 AEST

Hybrid

Albert Nel, Senior Vice President APJ

Albert Nel Senior Vice President APJ

Talk topic: The Digital Experience Club: The soundtrack to a more human experience

Combatting the elephant in the room, privacy
Demonstrating how to democratise data to empower all team members
Why speed is king and how to accelerate your optimisation programme

10:05 AEST

Hybrid

Vanja Stace, Chief Experience Officer

Vanja Stace Chief Experience Officer king-small

Talk topic: Recreating your personalised in-store experience online:

Vanja will share her journey at the premium designer furniture brand, King Living, to bring the in-store personalised & seamless experience to the digital world, in under a year. She'll cover:

Growing the ecommerce team with customer-centricity at it's core
The benefits of having behavioural data at your fingertips
Optimisation & experimentation examples, plus what's in their roadmap to continue improving on-site experience

10:25 AEST

Hybrid

Cathy O'Shannessy, Associate Director Brand & Performance Marketing

Cathy O'Shannessy Associate Brand Director & Performance Marketing csu

Beach-side chat: Creating and optimising digital customer journeys
Cathy will discuss how to enhance digital customer journeys for longer nurture cycles and how she built a CRO programme centred around having behavioural data. She'll cover:

How her team use behavioural insights to improve the user journey for longer nurture cycles
How to blend both quantitative and qualitative data to address critical visitor pain points
Insights into how they ideate & prioritise their CRO activities

10:45 AEST

In-person

Time to hydrate (more coffee) ☕