The DX Gala
Creating Oscar-worthy digital experiences
06.10.22 | Hybrid Event
The Cathay Cinema, Singapore | Virtual on Zoom
4:30pm- 9pm SGT (In-Person) | 5pm-7:45pm SGT (Virtual)
Your speakers
Agenda
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- Why brands need to prioritise their customer’s digital experience
- How digital experience analytics will help you gain competitive advantage and differentiate your brand
- How teams can truly work together to drive conversion and revenue
- How to future-proof your business despite the looming recession
- What are some common blunders that might be costing your business revenue and how to fix them
Decathlon, the world’s largest sporting retailer, is renowned for its outstanding customer experience (CX). Want to know their secret?
Roanna Zheng, Product Owner and Gael Robin, eCommerce Product Lead, will share their journey so far with improving the digital CX, what changed in their strategy in order to reinforce a product mindset, and how they improve customer journeys and provide relevant content to their customers, backed up with real use cases.
Digital Accessibility Workshop: How to build a digitally inclusive brand
- How to craft outstanding digital experiences that are accessible to all
- How to get buy-in from senior leaders & make this a priority
- Where to start in your digital accessibility journey
Companies of all stripes have invested heavily towards having a deeper understanding of their customers, gaining the advantage of delivering superior customer experiences (CX).
We can’t be certain what the future holds in any industry, but we can definitely see several trends making their impact on the CX environment right now. Learn from our panellists as they look into the future and discuss the top digital CX trends to watch for in 2023 and beyond.
FairPrice Group operates the largest supermarket chain in Singapore. The company undertook an ambitious digital transformation plan that focused on offering an omni-channel customer experience. In this session, Vasu will share:
- What are their key learnings so far
- How they transform the multi-user customer journey experiences into an omni-channel strategy
- Future for FairPrice: Their vision for having a singular view of their digital experience and how they act on the insights
Sponsors
Platinum
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Gold
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