As the economy tightens and people look carefully at their purchasing behaviour, the experience that you give them is an important part of keeping your customer’s hearts and minds. Companies that deliver stellar customer experiences - that put the customer first, avoid frustration, build trust, and thrill them every time - faithfully bring their users back time and time again.
In this talk, John will share how brands can turn this uncertainty into opportunity by focusing on:
Decathlon, the world’s largest sporting retailer, is renowned for its outstanding customer experience (CX). Want to know their secret?
Roanna Zheng, Product Owner and Gael Robin, eCommerce Product Lead, will share their journey so far with improving the digital CX, what changed in their strategy in order to reinforce a product mindset, and how they improve customer journeys and provide relevant content to their customers, backed up with real use cases.
Digital Accessibility Workshop: How to build a digitally inclusive brand
Companies of all stripes have invested heavily towards having a deeper understanding of their customers, gaining the advantage of delivering superior customer experiences (CX).
We can’t be certain what the future holds in any industry, but we can definitely see several trends making their impact on the CX environment right now. Learn from our panellists as they look into the future and discuss the top digital CX trends to watch for in 2023 and beyond.
FairPrice Group operates the largest supermarket chain in Singapore. The company undertook an ambitious digital transformation plan that focused on offering an omni-channel customer experience. In this session, Vasu will share:
For our in-person guests, walk the red carpet at The Cathay Cinema for an evening of rubbing shoulders with fellow industry A-listers, a dinner fit for the stars and bottomless champagne at the Gala Afterparty (plus a few surprises!).
Or tune in virtually via Zoom webinar from the comfort of your own home.
Attendance is free for all digital teams from online brands (sorry agencies and vendors).
Yes, absolutely! The more the merrier, please email firstname.lastname@example.org if you'd like to bring more people from your team or your network or they can register on this page.
To upgrade to an in-person ticket, please reach out to email@example.com and he'll make sure you're on the in-person guest list.