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The top 5 digital experience trends you should care about in 2026

We analyzed input from 1,600+ CX, product and marketing leaders worldwide to pinpoint the five digital shifts reshaping Customer Experience. In this webinar, you’ll get the highlights and the how‑tos, so you can prioritize with confidence.


Join our experts as they unpack the brand-new 2026 Digital Customer Experience Trends report: what’s changing, what’s working, and where to focus for impact.

 

 

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Upcoming sessions & speaker

Jan 22

12pm GMT / 1pm CET

Hear from Wunderman Thompson Commerce and Contentsquare in an interactive Q&A session with Michael Roke. We’ll unpack the key themes from the latest report, share on-the-ground observations, and discuss how leading brands are navigating an evolving digital landscape.

Senior Director Marketing 2024-10_Contentsquare-CSQ-Logo_Black
Wunderman
Sahana Fearne Senior Director Marketing Contentsquare

What to expect

01

The top 5 trends and what’s changed since last year: Understand the biggest trends to care about in 2026 and how they’ve changed compared to 2025.

02

Expert deep dives with practical takeaways: Get clear guidance on how to keep pace with each trend, avoid common pitfalls, and prioritize quick wins in 2026.

03

Real examples from leading brands: See what top teams are implementing now -  the features, processes, and results they’re achieving.

2026 Digital Customer Experience Trends

Discover the trends shaping digital CX strategies—and stay miles ahead of the competition in 2026.

 

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