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The evolution of online customer behaviour

Industry trends and analysis


900 websites / +10 billions sessions / 26 countries / 22 industries

Meet the new online customer. Get an in-depth analysis of how online shopping behaviours changed and what it means for your 2021 digital strategy.

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Where do you stand against key digital KPIs?

Traffic, conversion rate, engagement: see how those KPIs have evolved in 2020 

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Methodology

Billions of data analyzed by our experts from January to December 2020. 

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 +900 websites from all industries 

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 +10 billion sessions analyzed

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 26 countries and among 
22 industries

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The best recommendations from our experts

With views by industry.

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Contentsquare empowers brands to build better digital experiences.
 
Our experience analytics platform tracks and visualizes billions of digital behaviors, delivering intelligent recommendations that everyone can use to grow revenue, increase loyalty and fuel innovation. Founded in Paris in 2012, Contentsquare has since opened offices in London, New York, San Francisco, Munich, Tel Aviv and Tokyo. Today, it helps more than 700 enterprises in 25 countries deliver better digital experiences for their customers. 

 

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