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Financial Services Labs

Preparing for the Future of Finance: Innovation lessons to enhance the online experience

WATCH THE VIDEOS ON-DEMAND

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The pandemic has forced your digital transformation to accelerate faster than we could have ever imagined. So, what does this period of immense change mean for the future of finance? 

Watch the videos to discover how the innovation leaders at HSBC and AIA are gearing up to build on the digital experience momentum and how they plan to set their brand apart this year and beyond.

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Speakers

Suresh Balaji

Chief Marketing Officer - Asia-Pacific

HSBC

Prashant Agarwal

Head Group Digital Marketing

AIA

Why should I watch the recordings?:

Suresh and Prashant share their top advice on how they're improving the online experience to keep up with the changing customer expectations & behaviours. You'll learn: 

  • The challenges they're facing from this transformation period and how they plan to overcome them
  • The data-backed strategies they're using to improve their digital CX and drive innovation
  • How they plan to leverage their in-person and online experiences to build a seamless, omni-channel customer journey
  • How to deepen customer loyalty on digital channels in the next five years

Agenda

  • 13:00 SGT

    Welcome by Contentsquare & Wunderman Thompson

  • 13:15 SGT

    Suresh Balaji, Chief Marketing Officer - Asia-Pacific, HSBC

  • 13:35 SGT

    Prashant Agarwal, Head Group Digital Marketing, AIA

  • 13:55 SGT

    Q&A with speakers

    Your opportunity to ask our speakers your burning questions.

  • 14:15 SGT

    Event end.

For any questions, please contact: 
alice.davidson@contentsquare.com

 

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