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THE NEW DIGITAL EXPERIENCE BENCHMARK

Using customer experience intelligence for an Always-Relevant CX

2020 has made a lot of companies review their roadmaps. As we cannot predict the future, might as well adapt to the unpredictable.

In this report, Contentsquare looks back at the past 6 months with updated user behavior data. The report provides tips and insights on how to nurture customer relationships, to maximize engagement and to be visible to all, new and existing customers.

Find out key strategies per industry type:

Booming industries:

Create strong connections with customers

Recovering industries:

Engage with customers

Struggling industries :

Keep customer relationships active

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Contentsquare delivers the power to make the digital world more human. Its AI-powered platform provides rich and contextual insight into customer behaviors, feelings and intent — at every touchpoint in their journey — enabling businesses to build empathy and create lasting impact.