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Adapting to The Unpredictable: Using Customer Intelligence for an Always-Relevant CX

In the face of uncertainty, brands have had to adapt quickly to accommodate changing consumer priorities and build stand-out digital experiences. 



In this eBook, we dive into our most recent data on how COVID-19 is affecting your industry, as well as the larger eCommerce landscape. You’ll also gain actionable insights on how to build an unforgettable customer experience that sets your brand apart.

In this eBook, you'll find:

Updated eCommerce 2020 benchmark data

Customer experience tips for booming, recovering, and struggling businesses

Actionable insights to help you connect with and engage customers digitally

5 strategies you need to accelerate your business’ digital maturity

And more!