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October 20 • 12pm-9pm • Stockholm

Previously featured brands:

Where the future of digital experience takes shape

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CX Circle is all about collaboration over competition. Join the circle of leaders, thinkers, and innovators, sharing ideas to shape better journeys. 

Let's shape the future of CX, together.

275+
Marketing, Product,
E-commerce, &
Digital Leaders
The event was well organized,
the agenda was to-the-point
with a lot of focus on real use-cases

Why join?

Speakers (more coming soon)

 

Oleh Nesterenko Chief Marketing Officer storytel-logo_white cropped
Patrice Attia Chief Revenue Officer 2024-10_Contentsquare-Wordmark-Logo_White
Stephanie Maziol Senior Director Product Marketing 2024-10_Contentsquare-Wordmark-Logo_White
More speakers... ... coming soon!

Agenda 

12pm

Arrival and Networking 🥐

Fotografiska

Rise and shine! Grab a brew, some lunch on us, and let the networking begin.

1pm

CX Circle Kick Off with Contentsquare 🚀

Mainstage

Take your seats at the mainstage and tune in as our hosts welcome everyone to CX Circle Stockholm 2026.

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1:10pm

Building great customer experiences in an AI-shaped world

Mainstage

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Patrice Attia CRO Contentsquare
Stephanie Maziol Senior Director Product Marketing Contentsquare
Customer journeys are more complex than ever—spanning digital, conversational, social, and AI-driven touchpoints, with interactions between humans and intelligent agents shaping every experience. Understanding what customers truly need has never been harder, but these new journeys also create unprecedented opportunities to act, innovate, and delight. In this keynote, Contentsquare CRO Patrice Attia, and CTO Patrick Chatain will explore the challenges and possibilities of building great experiences in an AI-powered world—and show how brands can turn complexity into opportunity. 
1:45pm

Keynote reveal coming soon...

Mainstage

We’re keeping this one under wraps, for now. Join us for a keynote featuring a soon-to-be-announced speaker at the forefront of AI-driven transformation. Expect bold ideas, forward-looking strategies, and practical inspiration for leveraging AI to redefine CX. Stay tuned for the big reveal, you won’t want to miss it.

Speaker announced soon
2:05pm

Coffee Break ☕️

Take a break, stretch your legs, and fuel up for even more inspiring talks ahead.

2:35pm

Customer Spotlight: Real-world CX case study

Mainstage

In this session, a featured customer will take the stage to share a real-world case study highlighting their customer experience journey.

Speaker announced soon

Attendees will gain insights into the challenges faced, strategies implemented, and measurable outcomes achieved. From lessons learned to best practices, this session offers a practical look at how organizations are driving meaningful CX impact in today’s evolving landscape.

From Insight to Impact: How to make the most of the Contentsquare product upgrades

Breakout stage

Client club correct-1
Hans van Santvoort Senior Solution Consultant Contentsquare
Following the mainstage product launch, our internal expert Hans goes deeper. This session is designed for customers who want to fully understand and activate the latest Contentsquare updates, with guidance on how to get the most value out of every new feature, starting today.
3:00pm

Breakout Sessions

Mainstage
Breakout stage

Spend the afternoon exploring the ideas shaping customer experience through dynamic breakout sessions across two stages.

Spend the afternoon diving deeper into the ideas shaping customer experience today with a dynamic lineup of breakout sessions across two stages. Hear directly from industry experts and practitioners as they share real-world success stories, unpack key challenges, and explore emerging opportunities. Whether you're looking for tactical insights or strategic inspiration, these sessions offer a chance to engage with diverse perspectives and walk away with actionable takeaways tailored to your CX goals.
3:25pm

Breakout Sessions

Mainstage
Breakout stage

Spend the afternoon exploring the ideas shaping customer experience through dynamic breakout sessions across two stages.

Spend the afternoon diving deeper into the ideas shaping customer experience today with a dynamic lineup of breakout sessions across two stages. Hear directly from industry experts and practitioners as they share real-world success stories, unpack key challenges, and explore emerging opportunities. Whether you're looking for tactical insights or strategic inspiration, these sessions offer a chance to engage with diverse perspectives and walk away with actionable takeaways tailored to your CX goals.

3:50pm

Networking Break 🍏

Your chance to recharge, explore our product pavilion and activations, get to know our partners, and mingle with like-minded CX superstars.

4:25pm

Beyond the Buzzwords: AI in Practice [Fireside chat]

Mainstage

AI is everywhere, but what does it actually look like in practice? This fireside chat cuts through the hype to explore how leading digital teams are applying AI in meaningful, measurable ways.
4:50pm

Digital Experience Awards – The finale 🏆

Mainstage

We’re excited to celebrate the best of customer experience with a special award ceremony. Real cases, real results, your vote: help us crown the DX champion of the day! (See more to enter the competition)

Whether you’ve transformed customer journeys, optimized a page, your content or your check out, successfully relaunched your website or achieved remarkable results through creative solutions, we want to hear your story!

Step up to the challenge and you might stand out as the DX champion of the night and walk away with our top prize: an amazing team activity worth 1000€!*

> Enter the competition

5:10 pm

After-party: Connect & Celebrate 🪩

Fotografiska

Come as you are to relax, expand your Contentsquare network, and enjoy the vibe. Let today's insights spark tomorrow's ideas as we come together - on the dancefloor or in the chill-out zone - for a feel-good finale. All are welcome to connect, reflect, and let loose.

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Digital Experience Awards 2026

Enter your best case and be the DX champion of the year!

This is your chance to showcase your most innovative and impactful initiatives live at CX Circle. From small optimizations with big results to full website redesigns – we want to hear your story.

Step up to the challenge and you might stand out as the DX champion of the night and walk away with our top prize: an amazing team activity worth 1000€!

Enter the competition →

Location

Fotografiska Museum

Stadsgårdshamnen 22, 116 45 Stockholm

Open in Google Maps

fotografiska

 

Our wonderful partners who make CX Circle possible

 

Accessibility

FAQs

Got a burning question that you don't see covered here? Get in touch.

I signed up for this event, when and how do I get my ticket?

We look forward to welcoming you on Tuesday, 20th of October! You will receive a QR code by email the day before the event. Showing it at our registration desk when you arrive is the quickest way to get checked in, and our team will have your badge ready in no time.


Can't find the email? No problem, just introduce yourself at the registration desk and we'll take care of you.

Who can attend CX Circle?

Attendance is free to all digital leaders - from Marketing and Product, to E-commerce and Data. Sorry agencies, freelancers, and other technology vendors. 

Can I bring a colleague to join me in person?

Of course, spread the word and lock in your work bestie for a day out of the office or a professional development opportunity for your team!

Please note we have a limit of 3 tickets per brand. 

I'm not in Sweden but I'd like to join. Will this event be streamed?

No, this event won't be live-streamed but we will record every bit of it! If you're interested in receiving these video's after the event, please reach out to daniek.vandenburg@contentsquare.com and we'll make sure you'll receive the content.

What's the dress code?

We encourage you to wear whatever you feel most comfortable in. Whether that's business casual or your favorite frock, we're in to it. 

If Fotografiska accessible?

We will do our utmost to accommodate any and all accessibility requirements. If you have any particular needs or there is a way we could make the event more comfortable for you, please get in touch with  daniek.vandenburg@contentsquare.com

Will there be food suitable for all dietary requirements?

We will have vegan, vegetarian and gluten-free food available.

If you have a specific dietary requirement we do not want you going hungry! Please get in touch with daniek.vandenburg@contentsquare.com and we'll make sure we have something for you.

What is the code of conduct expected at CX Circle?

CX Circle is committed to fostering a respectful, inclusive, and safe environment for all attendees, speakers, and staff. By registering for and participating in this event, you agree to adhere to this Code of Conduct.

Expected behavior:

* Professionalism. Treat all attendees, staff and event organizers with respect and courtesy. Engage in constructive discussions and refrain from disruptive behavior. Follow all event policies, venue regulations, applicable laws and instructions from event organizers.

 

* Inclusivity & Non-Discrimination. We are committed to diversity and inclusion. Discrimination or harassment based on race, gender, sexual orientation, disability, religion or other protected characteristics will not be tolerated. Respect different perspectives and ensure a welcoming environment for all attendees.

 

* Privacy and Personal Boundaries. Respect the privacy and personal boundaries of attendees. Do not share personal information without consent and obtain permission before recording or photographing individuals.

Unacceptable behavior:

The following behaviors are strictly prohibited and will not be tolerated:

  • Harassment in any form, including unwanted advances, inappropriate physical contact, offensive language, bullying, or intimidation
  • Disruptive actions that interfere with the event, such as excessive noise, aggressive behavior, refusal to comply with the event organiser’s instruction
  • Unauthorised recording or photography
  • Any behavior that violates event policies, venue regulations, or applicable laws. If you witness or experience any misconduct, report it to compliance@contentsquare.com.

Consequences of violations: 

Violation of this Code of Conduct may result in:

  • Immediate removal from the CX Circle without refund
  • Escalation to authorities or any relevant reporting
  • Compliant filing and any appropriate legal action

Reporting violations:

If you experience or witness any violations of this Codes of Conduct, please report to event organisers or directly to compliance@contentsquare.com. Reports will be handled with discretion and confidentiality. 

Questions and Support:

For any other questions or concern, please contact daniek.vandenburg@contentsquare.com

Highlights from CX Circle 2026 around the globe

Catch up on some of the greatest talks this year

CX Circle Amsterdam 2026

Matthieu Bachely - Head of Product and Services Experience,
Orange

From CX ambition to experience orchestration

 

 

CX Circle Stockholm 2025

Luiza de Lange and Joanna Sarvanidis - LeoVegas

Bet on the right pace: how slowing down accelerates CX wins

 

Last year's CX Circle talks

Take a peek into our previous events around the world

CX Circle -- New York

Back to the Future:
Customer Experience in 50 years

Gary Roth — Director of Business Value Services, Contentsquare

CX Circle -- Paris

Back to the Future:
Customer Experience in 50 years

Gary Roth — Director of Business Value Services, Contentsquare

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