Fast-forward your CX

Ready to accelerate your digital success? Join us at the number one event for CX professionals and prepare to get inspired, intrigued and invigorated.

Discover the latest CX innovations from industry experts
Witness the unveiling of Contentsquare’s brand new AI tools
Expand your network, know-how, and vision for the future
Have fun while you’re at it!

Please note: Photography will be taking place throughout the event.
If you have any concerns or specific preferences regarding this, please reach out to our team.

The event gave me a needed energy boost and high over inspiration where to work on for next year.

2024 CX Circle attendee
Inspirational day with hands-on qualitative talks. I enjoyed learning from others how they approached use cases.

2024 CX Circle attendee
Great range of sub-topics, including generalist/strategic sessions. I went back to work the next day with several take-aways & photo's of slides I could share with my marketing team. I gained one new Linkedin contact that could be relevant in the future (clearly my networking skills need brushing up)

2024 CX Circle attendee

Princess Jwaher Alsaud Executive Director of Customer Experience Tawuniya_Logotype_White_TransparentBackground-1

Dr. Amr Awadallah Founder & CEO of Vectara, former VP at Google

Shobhit Tandon Group Chief Digital and Technology Officer 6014.SR_BIG.D-20d8479e

Abdulrahman Alsayari Chief Growth Officer manafaw

James Kelly Head of UX & UI Design qiddiya logo white

Muneeb Arrabi General Manager of Marcom ChatGPT Image Oct 28, 2025, 09_53_49 PM

Eng. Obaid Al Namshah Section Head - Consumer's Experience

Sarah AlMalik Lead AI & Special Projects

Badar Khan Director of Digital Platforms Tonomus-Neom-1 1

Mahmoud Mirza Chief Marketing Officer muvi logo white

Wilfredo Pérez Rivero Chief Information Officer muvi logo white

Alannah Higgins Senior Account Executive Braze_Primary_logo_WHITE (1)

Tim Carmichael Data & AI Director riyadh_air_white

Jean-Christophe Pitie Chief Marketing & Partnership Officer 2024-10_Contentsquare-CSQ-Logo_White

Sebastien Barillot Vice President, Solution Consulting 2024-10_Contentsquare-CSQ-Logo_White

Diaa ElDin Nasr Senior Director MENAT 2024-10_Contentsquare-CSQ-Logo_White

Mohammed Alshehri Senior Account Executive 2024-10_Contentsquare-CSQ-Logo_White

Nada Anwar Adoption Consultant 2024-10_Contentsquare-CSQ-Logo_White

Volha Smirnova Enterprise Business Manager 2024-10_Contentsquare-CSQ-Logo_White

09:00

Registration and Breakfast

Welcome! Grab a bite, and let the networking begin

10:00

CX Circle kick off with Contentsquare

Take your seats and tune in as our hosts welcome everyone to CX Circle Riyadh

Mohammed Alshehri Senior Account Executive Contentsquare

Nada Anwar Adoption Consultant Contentsquare

10:10

Why Experience Intelligence Matters in the Middle East Region

Diaa Nasr Senior Director MENAT Contentsquare

Explore what digital success looks like across the MENAT region - highlighting real examples of how leading organizations are leveraging Contentsquare to unlock the full value of their data, people, and processes. Discover the most impactful use cases across government, telco, travel, F&B, public sector, and entertainment, and learn what businesses stand to miss if they don’t act now amid the region’s rapidly evolving digital economy

10:20

Experience Intelligence: The Agentic Revolution

Jean-Christophe Pitié Chief Marketing & Partnerships Officer Contentsquare

Sebastien Barillot Vice President, Solution Consulting Contentsquare

Customer expectations have changed forever. From instantly finding the right song to having an AI curate an entire trip, people now expect every digital experience to be simple, fluid, and intuitive. But while consumers have embraced this shift, many CX teams are still stuck wrestling with fragmented data and disconnected tools. In this keynote, Jean-Christophe Pitié (Chief Marketing & Partnerships Officer) and Sebastien Barillot (Vice President, Solution Consulting) will explore how AI is transforming not only the customer experience but also the way we build and understand those experiences. He’ll share what happens when analytics becomes more conversational, insights become more immediate, and building experiences feels as natural as living them. Join us to see how the next era of CX is here - and how you can finally make sense of what your customers truly want.

11:00

From Clicks to Commerce: The Sales Impact of Seamless Digital Journeys

Muneeb Arrabi General Manager of Marcom Zain KSA

11:20

How Domino’s Pizza delivers exceptional CX through digital innovation

Shobhit Tandon Group Chief Digital & Technology Officer Alamar Foods

11:40

Delivering an exceptional movie-goer experience with Braze and Muvi Cinemas

Alannah Higgins Senior Account Executive Braze

Wilfredo Pérez Rivero Chief Information Officer muvi Cinemas

Mahmoud Mirza Chief Marketing Officer muvi Cinemas

12:00

Networking Break ☕

12:45

Special Guest Talk: Dr. Amr Awadallah

Dr. Amr Awadallah Founder & CEO of Vectara, former VP at Google

13:05

How Riyadh Air is building CX from scratch

Tim Carmichael Data & AI Director Riyadh Air

Volha Smirnova Enterprise Business Manager Contentsquare

13:25

Redefining Mobile Experiences in FinTech: Elevating User Experience and Building Trust with B2C and B2B Customers

Abdulrahman Alsayari Chief Growth Officer Manafa

13:45

Panel: Driving customer experience in the age of digital transformation

Princess Jwaher Alsaud Executive Director of Customer Experience Tawuniya

James Kelly Head of UX & UI Design Qiddiya

Eng. Obaid Al Namshah Section Head - Consumer's Experience SASO

Sarah AlMalik Lead AI & Special Projects Red Sea Global

Badar Khan Director of Digital Platforms TONOMUS

Volha Smirnova Enterprise Business Manager Contentsquare

14:10

Awards Ceremony & Closing remarks from CSQ

Jean-Christophe Pitie Chief Marketing & Partnership Officer Contentsquare

Diaa Nasr Senior Director MENAT Contentsquare

14:15

Networking & Lunch

15:30

CX Circle 2025 is a wrap!

Thank you for joining us and we hope to see you next year.

Is this event free to attend?

Participation is free of charge and open to online brands and public institutions. Attendance is not open to agencies, tech providers, freelancers, or students.

Can I bring a colleague to join me in person?

Absolutely. Please share with them the registration link so they may register as well.

How do I get to the Crowne Plaza?

Address: Wadi Al Muaydin, Street, Unit 4, Imam Saud Ibn Abdul Aziz Road, Riyadh 12382, Saudi Arabia

Upon arrival, kindly mention that you will be attending the CX Circle Riyadh. The event will be held in the Siwar Ballroom.
Please note: Venue signage will guide you to the event room. If you need assistance at any point, feel free to reach out to our event team.

How does the registration process work?

After filling out the form on this landing page, you will receive a confirmation email together with a google calendar blocker from us. This serves as your event confirmation. On the day of the event, please provide your name at the registration desk to collect your event badge.

Do I receive a ticket/ QR code before the event starts?

You will receive an automated calendar invite for the event. Upon arrival at the venue, please announce yourself at the registration desk, and a badge will be ready for you

What is the language of the event?

All sessions of the event will be held in English

How does parking work?

Complimentary valet parking will be available for all guests. Please mention that you are attending the CX Circle Riyadh event to receive free parking..

Fast-forward your CX

Watch On-Demand

10+ speakers
8 + sessions

200 + attendees

Networking opportunities

Rave reviews

Speakers