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Marketing, Product,
E-commerce, &
Digital Leaders
and knowledgeable, and offered
insights I can use directly in my role
CEO, UK and ROI
Transformation
& Growth Manager
Director
Data
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DACH
Performance & Analytics
Journey & Strategy Manager
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Manager, Petplan
Experience
Strategy EMEA
Management
Design
Management
Contentsquare Foundation
Customer Success UK
CX Circle kick off with Contentsquare
Take your seats at the mainstage and tune in as our hosts welcome everyone to CX Circle EMEA 2026.
Building Great Customer Experiences in an AI-shaped world
Contentsquare Keynote
Customer journeys are more complex than ever—spanning digital, conversational, social, and AI-driven touchpoints, with interactions between humans and intelligent agents shaping every experience. Understanding what customers truly need has never been harder, but these new journeys also create unprecedented opportunities to act, innovate, and delight.
In this keynote, Contentsquare CEO and Founder Jonathan Cherki will explore the challenges and possibilities of building great experiences in an AI-powered world—and show how brands can turn complexity into opportunity.
Coffee Break ☕️
Take a break, stretch your legs, and fuel up for even more inspiring talks ahead.
The New Front Door: Why DTC is Breaking Again
(And What Smart Brands Do Next)
In this session, Dwayne Browne unpacks what the new “front door” of your website means in practice, as AI assistants become the primary way consumers research, choose, and buy products. Drawing parallels from previous waves of disintermediation and real examples of brands already navigating this shift today, Dwayne makes the case that companies that build deep, long-term digital relationships with customers actually hold a powerful card–but only if they learn to play it.
The framework is simple: be open, be connected, be intelligent. But why does this matter and what does good look like right now? This isn’t doom and gloom, its a call to action for brands that want to stay in the conversation..
How to Future-Proof Your Business to Achieve Intelligent Customer 360
Winning After the Click: Stop Guessing the Future, Start Owning the Experience
CEOs on the Record: Selling Moments, Not Products
UK and ROI Pandora
With live audience votes, benchmark provocations and predictions neither of them may want to stand by in three years, this is the CX conversation you won't get anywhere else on the programme.
Lunch break 🥪
Your chance to recharge and grab a bite before diving back into our jam-packed afternoon sessions!
Using Data for Digital Delights
From Insight to Impact: How to make the most of the Contentsquare product upgrades
Get an exclusive look at the latest Contentsquare innovations and what they actually mean for your business.
Join our product experts for a deep-dive into Sense Analyst (including real customer wins and prompt strategies), Data Connect use cases that unlock new value, and a first-ever look at Conversation Intelligence.
Exploring Data Connect
Who wants to be an Optimization Millionaire?
Relationship Goals: How B&Q turned Contentsquare into a strategic advantage
Join B&Q (Kingfisher Group) for an exclusive 30-minute masterclass on building a truly data-driven organization. Discover how this award-winning retail brand embedded analytics into their culture, scaled insights across multiple markets, and transformed from reactive reporting to strategic, customer-led decision-making.
Leading with clarity in a world overwhelmed by answers
In a world full of answers, the real advantage isn't having more data—it’s having the clarity to know what to do with it.
This talk challenges the assumption that better tools naturally lead to better choices, arguing that data merely amplifies the thinking behind it. By aligning on the problems worth solving and surfacing hidden assumptions, teams can stop reacting to what is measurable and start leading with intent. When information is no longer the bottleneck, direction becomes your most important constraint.
Redesigning the workplace for women–why retention is a design problem
Drawing from personal experience and frank discussion, panelists have the opportunity to explore a range of topics impacting what effective leadership looks like when traditional models no longer fit.
Raising the Bar: Boots & BT Group on next-level CX strategy
See what's possible when you leverage the complete the breadth and depth of Contentsquare. Digital leaders from BT Group and Boots share how they use Contentsquare to decode the "why" behind customer behaviour across channels, and turn those insights into strategic action.
From sophisticated Data Connect integrations to cross-platform workflows that drive real business outcomes. Learn how to maximise product adoption, break down silos, and extract value from features you might
The Control Group: Rewriting the Rules of Experimentation
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