March 17 • 10am-4pm • Online

Featured brands:

Where the future of digital experience takes shape

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CX Circle is all about collaboration over competition. Join the circle of leaders, thinkers, and innovators, sharing ideas to shape better journeys. 

Let's shape the future of CX, together.

2600+
Marketing, Product,
E-commerce, &
Digital Leaders
The speakers were thoughtful
and knowledgeable, and offered
insights I can use directly in my role

Why join?

Speakers (more to be announced soon)

Nicole Clayton General Manager &
CEO, UK and ROI
PANDORA_Logo_102224_RGB 1 (White)-1
Fiona Brown Director of Digital
Transformation
Boots-logo-white-1
Manuel Fernández Ecommerce Director Electrolux-removebg-preview 1-1
Marienza Benedetti D2C Ecom Personalization
& Growth Manager
Electrolux-removebg-preview 1-1
Lee Frankham Digital Product
Director
BTGroup_Logo_SmallSize_White_RGB-1
Hazal Muhtar Senior Director of
Data
Wise (1)
Juliane Kappel CEO, HelloFresh
DACH
HelloFresh White-1
Bhavik Patel Senior Data Director Huel_idqSj1uu--_1
Christopher Bishop Head of Ecommerce,
Performance & Analytics
B&Q white-1
Ali Saker Ecommerce, Customer
Journey & Strategy Manager
B&Q white-1
Irene Skrynova CEO, Global Payments Unlimit-logo-white-1
Joseph Vinson Product Manager easyjet-1
Paolo Borrone Global SEO & Conversion Optimization Senior Manager versace_logo_white
Philip Law Product Analytics Lead Shawbrook-logo-white
Sara Berrada CRO Manager Puig_logo_2024
Carole Portal Senior UX Manager Best Western - Size=White, Size=Full
Ecaterina Pisica Ecommerce Manager Best Western - Size=White, Size=Full
Ellie Manuel Digital Insight Consultant 2023-nationwide-building-society-new-logo-design-branding-Photoroom-1
Hanife Mehmet Digital Insight Analyst 2023-nationwide-building-society-new-logo-design-branding-Photoroom-1
Ben Walton Web Optimisation
Manager, Petplan
Allianz
Lynsay Dunbar Head of Digital
Experience
Ageas-logo-white
Amy Grilli Co-Founder Five-Hour-Cllub-logo-white
Dwayne Browne Head of AI Transformation
Strategy EMEA
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Paul Winsor Head of Retail EMEA snowflake-logo-reverse-rgb@2x
Hugh Fletcher Global Demand, Content, & Thought Leadership Director WHITE Logo Snowflake-VML
Naji El-Arifi Director, Marcomms WHITE Logo Snowflake-VML
Thiago Moreira Solutions Engineer microsoft-logo-black-and-white 1
Jonathan Cherki CEO 2024-10_Contentsquare-CSQ-Logo_White
Rachel Obstler Chief Product Officer 2024-10_Contentsquare-CSQ-Logo_White
Jane Austin SVP, Product
Design
2024-10_Contentsquare-CSQ-Logo_White
Andrew Taylor VP, Product
Management
2024-10_Contentsquare-CSQ-Logo_White
Sébastien Barillot VP, Solution Consulting 2024-10_Contentsquare-CSQ-Logo_White
Etie Hertz GM, Conversation Intelligence 2024-10_Contentsquare-CSQ-Logo_White
Marion Ranvier Executive Director,
Contentsquare Foundation
2024-10_Contentsquare-CSQ-Logo_White
Arnaud Prevel Expert Solutions Consultant 2024-10_Contentsquare-CSQ-Logo_White
Jenna Lindberg Senior Director,
Customer Success UK
2024-10_Contentsquare-CSQ-Logo_White

Agenda

10am

CX Circle kick off with Contentsquare

Mainstage

Take your seats at the mainstage and tune in as our hosts welcome everyone to CX Circle EMEA 2026.

2024-10_Contentsquare-CSQ-Logo_White
10:10am

Building great customer experiences in an AI-shaped world

Mainstage

Contentsquare Keynote

2024-10_Contentsquare-CSQ-Logo_White
Jonathan Cherki CEO and Founder Contentsquare
Rachel Obstler Chief Product Officer Contentsquare
Jane Austin SVP, Product Design Contentsquare
Andrew Taylor VP, Product Management Contentsquare

Customer journeys are more complex than ever—spanning digital, conversational, social, and AI-driven touchpoints, with interactions between humans and intelligent agents shaping every experience. Understanding what customers truly need has never been harder, but these new journeys also create unprecedented opportunities to act, innovate, and delight.

In this keynote, Contentsquare CEO and Founder Jonathan Cherki will explore the challenges and possibilities of building great experiences in an AI-powered world—and show how brands can turn complexity into opportunity.

10:55am

Winning after the click: Stop guessing the future, start owning the experience

Mainstage

Mastercard-logo Electrolux-removebg-preview 1-1
Marienza Benedetti D2C Ecom Personalisation & Growth Manager Electrolux
Manuel Fernández Ecommerce Director Electrolux
We invest millions driving traffic. But how much do we invest in winning the moment after the click? As acquisition costs rise and competition intensifies, the next competitive advantage in D2C ecommerce is not more traffic— it is experience. At Electrolux, we turned personalisation into adaptive/intent-based commerce, a commercial engine that drives growth now, and prepares us for the future. 
11:10am

Coffee break ☕️

Take a break, stretch your legs, and fuel up for even more inspiring talks ahead.

11:50am

From waiting for data to data that acts

Mainstage

30 years in 15 minutes

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Paul Winsor Head of Retail EMEA Snowflake

Thirty years ago, data was something you waited for. Today, it acts on your behalf. From 20 years at Sainsbury's to helping the world's largest brands unlock and future-proof their data, Paul Winsor has seen it all. In this fun, personal keynote, he charts data's remarkable journey and shows you exactly how to prepare for an agentic future that's already arriving faster than most people realise.

12:05pm

The new front door: Why DTC is breaking again

Mainstage

(and what smart brands do next)

aws white png
Dwayne Browne Head of AI and Data Transformation Strategy, EMEA AWS

In this session, Dwayne Browne unpacks what the new “front door” of your website means in practice, as AI assistants become the primary way consumers research, choose, and buy products. Drawing parallels from previous waves of disintermediation and real examples of brands already navigating this shift today, Dwayne makes the case that companies that build deep, long-term digital relationships with customers actually hold a powerful card–but only if they learn to play it.

The framework is simple: be open, be connected, be intelligent. But why does this matter and what does good look like right now? This isn’t doom and gloom, its a call to action for brands that want to stay in the conversation..

12:20pm

CEOs on the record: Selling moments, not products

Mainstage

PANDORA_Logo_102224_RGB 1 (White)-1
Nicole Clayton General Manager & CEO,
UK and ROI
Pandora
Jonathan Cherki CEO Contentsquare
Two CEOs. No filter. Contentsquare's Jonathan Cherki sits down with Nicole Clayton—General Manager & CEO, UK & Ireland at Pandora, and one of retail's most widely-travelled executives—for an unscripted conversation that covers everything from what the data is really telling brands right now, to the bets leaders are making on AI, culture and physical experience.

With live audience votes, benchmark provocations and predictions neither of them may want to stand by in three years, this is the CX conversation you won't get anywhere else on the programme. 
12:50pm

Lunch break 🥪

Your chance to recharge and grab a bite before diving back into our jam-packed afternoon sessions!

2:15pm

The conversion conversation: Data, journeys and decision-making across banking, boutiques and beauty

Square Stage

Puig_logo_2024 versace_logo_white Shawbrook-logo-white
Sara Berrada CRO Manager Puig
Paolo Borrone Global SEO & Conversion Optimization Senior Manager Shawbrook Bank
Philip Law Product Analytics Lead Shawbrook Bank
Sam Foot Customer Success Manager Contentsquare
In this session, we bring together Shawbrook, Versace & PUIG for an honest cross-industry conversation about what it really takes to build a data-driven culture. From democratising analytics across teams, to moving beyond page-level metrics and understanding the full customer journey, the challenges are strikingly similar whether your customers are applying for a loan or shopping for a runway look.

From insight to impact: How to make the most of the Contentsquare product upgrades

Circle Stage

2024-10_Contentsquare-CSQ-Logo_White
Etie Hertz GM, Conversation Intelligence Contentsquare
Sébastien Barillot VP, Solution Consulting Contentsquare
Andrew Taylor VP, Product Management Contentsquare

Get an exclusive look at the latest Contentsquare innovations and what they actually mean for your business.

Join our product experts for a deep-dive into Sense Analyst (including real customer wins and prompt strategies), Data Connect use cases that unlock new value, and a first-ever look at Conversation Intelligence. 

Hot experimentation: How Best Western broke the testing bottleneck with AI

Elevation Stage

Best Western - Size=White, Size=Full Copy of _EMBARGO_ New_Logo_Kameleoon_Horizontal_Black 1
Carole Portal Senior UX Manager Best Western
Ecaterina Pisica Ecommerce Manager Best Western
Tom Lawson UK Director Kameleoon
Join Best Western and Kameleoon for a candid look at how a leading travel brand broke its testing bottleneck and moved from IT-dependent experimentation to AI-powered autonomy.

From launching tests in hours instead of weeks to removing internal friction, discover how the team is testing faster, iterating smarter, and continuously optimising the booking journey.

In this session, you will learn:

  • How AI removes execution bottlenecks without replacing strategy
  • Real-world examples with measurable impact on speed, cost, and performance
  • A practical framework to scale AI-driven experimentation across your organisation
Plus, a Hot Ones-style Q&A with candid answers on what worked, what failed, and what implementing AI really looks like in practice.
2:55pm

Experimentation in the age of AI: From data to better decisions

Square Stage

Huel_idqSj1uu--_1 Optimizely White-2
Bhavik Patel Senior Data Director Huel
Experimentation and analytics are no longer just about running tests—they're about helping organisations make better decisions, faster.

In this session, Bhavik Patel, Data Director at Huel, shares a practitioner's perspective on how AI is reshaping the world of experimentation: from uncovering qualitative insights at scale, to expanding beyond the A/B test, to the one challenge no algorithm can solve. Honest, opinionated, and grounded in real examples from Huel's own experimentation journey.

A session for anyone who wants to move beyond vanity metrics and turn insight into genuine impact.

Relationship goals: How B&Q turned Contentsquare into a strategic advantage

Circle Stage

B&Q white-1
Host: Matt Smith Strategic Customer Success Manager Contentsquare
Ali Saker eCommerce, Customer Journey & Strategy Manager B&Q
Christopher Bishop Head of eCommerce, Performance & Analytics B&Q

Join B&Q (Kingfisher Group) for an exclusive 30-minute masterclass on building a truly data-driven organization. Discover how this award-winning retail brand embedded analytics into their culture, scaled insights across multiple markets, and transformed from reactive reporting to strategic, customer-led decision-making.

Leading with clarity in a world overwhelmed by answers

Elevation Stage

Wise (1) Braze_Primary_logo_WHITE (1)
Hazal Muhtar Senior Director of Data Wise

In a world full of answers, the real advantage isn't having more data—it’s having the clarity to know what to do with it.

This talk challenges the assumption that better tools naturally lead to better choices, arguing that data merely amplifies the thinking behind it. By aligning on the problems worth solving and surfacing hidden assumptions, teams can stop reacting to what is measurable and start leading with intent. When information is no longer the bottleneck, direction becomes your most important constraint.

3:25pm

No perfect path: Growing into leadership (and striving)

Square Stage

Five-Hour-Cllub-logo-white HelloFresh White-1 Unlimit-logo-white-1
Host: Amy Grilli Co-Founder Five Hour Club
Juliane Kappel CEO HelloFresh DACH
Irene Skrynova CEO, Global Payments Unlimit
The rules weren't made for them. So they made their own.

Hosted by Amy Grilli, co-founder of Five Hour Club, this intimate 30-minute session brings together female CEOs for the kind of raw, honest conversation rarely heard on stage.

Join CEO’s Juliane Kappel (HelloFresh DACH) and Irene Skrynova (Unlimit) as they get real about leading on their own terms, from navigating visibility and authority to building teams that actually work. What they've learned, what they've unlearned, and what they wish someone had said sooner.

Raising the bar: Boots & BT Group on next-level CX strategy

Circle Stage

Boots-logo-white-1 BTGroup_Logo_SmallSize_White_RGB
Host: Jenna Lindberg Senior Director, Customer Success UK Contentsquare
Fiona Brown Director of Digital Transformation Boots
Lee Frankham Digital Director BT Group

See what's possible when you leverage the complete the breadth and depth of Contentsquare. Digital leaders from BT Group and Boots share how they use Contentsquare to decode the "why" behind customer behaviour across channels, and turn those insights into strategic action.

From sophisticated Data Connect integrations to cross-platform workflows that drive real business outcomes. Learn how to maximise product adoption, break down silos, and extract value from features you might 

The control group: How easyJet rewrote the rules of experimentation

Elevation Stage

easyjet-1 Banner Narrow Creative CX
Joseph Vinson Product Manager easyJet
Most experimentation teams are drowning in data but starving for direction. easyJet Holidays asked a simple question, "what if we started with the problem, not the solution?" and it changed everything.

In this session, we'll take you inside the thinking behind their problem-first approach to discovery and ideation. They'll show you how cross-functional teams at easyJet Holidays get aligned on what actually matters, how triangulated problem statements cut through the noise, and why this shift has led to more winning tests and fewer inconclusive ones.

Expect a live experiment with the audience, real programme metrics, and practical recommendations you can take straight back to your team.

Location

Magazine London

11 Ordnance Cres, London SE10 0JH

Open in Google Maps

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FAQs

Got a burning question that you don't see covered here? Get in touch.

Who should attend CX Circle?

Virtual attendance is open to all global digital leaders - from Marketing and Product, to E-commerce and Data 

I'm not in London but I'd like to join. Will this event be streamed?

Yes! This event will be streamed live via our virtual events platform, Bizzabo. When you sign up you'll be emailed a unique access link for the virtual event. 

Highlights from CX Circle EMEA 2025

Catch up on some of the biggest speakers from last year's event

CX Circle EMEA 2025

Julia Paulsen - Director of Ecommerce,
Currys/Elkjop

From hype to how: the real-world guide to getting future-ready

CX Circle EMEA 2025

Phil Le Brun - Director of Enterprise Strategy, AWS

Mind the gap: skills, imagination, and the future of work

Last year's CX Circle talks

Take a peek into our previous events around the world

CX Circle -- New York

Back to the Future:
Customer Experience in 50 years

Gary Roth — Director of Business Value Services, Contentsquare

CX Circle -- Paris

Back to the Future:
Customer Experience in 50 years

Gary Roth — Director of Business Value Services, Contentsquare