Fast-forward your CX

Ready to accelerate your digital success? You're in the right place. Join the funnest CX event there is and discover new ways to:

Automate customer journeys that feel intuitive, personalized and remarkable
Fast-track your own success by learning from experts, growing your network, and sharing ideas with peers
Speed up your path from data insight to impact, with our brand new AI - you’ll be among the first to see it unveiled

Spots are limited, so sign up for free now and get ready to hit fast-forward!

“CX Circle was fantastic. From the finer details including refreshments and decor through to the quality of speakers and execution / smooth running of the event, I would fully recommend.”

Samsung
"It's a really fun and insightful conference with a variety of talks on different CX areas like experimentation, UX, and AI"

Eurostar
“Very engaging, with a great range of topics and good speakers. The ability to attend digitally is great; and the tech used to make it a good experience on the remote channel is brilliant”

British Airways
"Great all-round experience, from the talks topics to the food, and amount of staff organising the event. I've been to Product Design conferences that are paid and they do not offer the quality of entertainment and food that CX Circle does"

Livescore
"Great event with really topical speaker and fantastic keynote from Jill Scott. Best virtual event experience - really inclusive!"

abrdn
"Big variety of speakers, great pace to the day and the sessions, great inclusivity of in-person and online. One of the best events I've ever attended."

Hopper HQ
“It's a great way of learning about new and innovative ideas/ways to improve the customer experience. The wide breadth of speakers and companies allows you to see how many different ways you can improve the customer experience.”

Asda
“A really great event showcasing talented speakers from across the industry, learning about upcoming trends, real-life case studies and much more. A great opportunity to network, as well learns key ways to make positive change in the work we all do day-to-day."

Metro Bank
“Fantastic, was really good from a remote point of view. The schedule and the ability to flick between videos was great. I found the mix of talks really good specifically for ecom/customer journey topics but also as a whole I found them inspiring.”

River Island

Louis Theroux Documentary-maker, producer, and writer. Property 1=Louis Theroux

Béatrice Dautzenberg Global Beauty Tech Services Director Copy of LOréal_logo.svg

Tamara Lohan Founder and CEO

Lily Smith Chief Product & Technology Officer and Podcast Host BBC Maestro Mind the Product

Julia Paulsen Director of Ecommerce currys-1

Nicole Bianchi SVP of Product 62b71aeb5539fab9e70a2acd_Logo

Natasha Senior Experimentation Lead 1280px-Sky_Group_logo_2020.svg-3

Laura Baudry Head of CRO Eurostar

Aoife McLarnon Director of Product, Tech & Data Property 1=ODDBOX

Doron Hallis Group Product Manager

Jonathan Cherki CEO 2024-10_Contentsquare-CSQ-Logo_Burgundy

Dave Anderson VP Product Marketing 2024-10_Contentsquare-CSQ-Logo_Burgundy

Jane Austin SVP 2024-10_Contentsquare-CSQ-Logo_Burgundy

Vijay Umapathy Senior Director of Product Management 2024-10_Contentsquare-CSQ-Logo_Burgundy

Jenna Lindberg Director of Customer Success 2024-10_Contentsquare-CSQ-Logo_Burgundy

Sarah Francoise Senior Director Corporate Communications 2024-10_Contentsquare-CSQ-Logo_Burgundy

09:00

Arrival and breakfast 🥐

Rise and shine! Grab a brew, bite into something delicious, and let the networking begin 🤝

10:00

CX Circle kick off with Contentsquare

Streamed

Take your seats and tune in as our host welcomes everyone to CX Circle EMEA.

Hugo de Soissons Field Marketing Lead Contentsquare

Take your seats and tune in as our host welcomes everyone to CX Circle EMEA. Before we all fast-forward our CX throughout the day, let's take a step back and see where are right now. Where have we been, and where are we heading?

10:10

CX in the fast lane: reimagining customer connections through AI

Streamed

Contentsquare’s CEO will unveil the future of digital experience—where AI-driven, hyper-personalised interactions redefine how businesses connect with customers

Jonathon Cherki CEO Contentsquare

Dave Anderson VP Product Marketing Contentsquare

Jane Austin SVP Contentsquare

Vijay Umapathy Senior Director of Product Management Contentsquare

The fusion of artificial intelligence (AI) and customer experience (CX) is reshaping how businesses engage with consumers. As we rapidly advance towards an agentic future—where AI agents autonomously perform tasks without human intervention—the landscape of user experience is transforming. Interactions are becoming more conversational and intuitive, enabling businesses to deliver tailored services that anticipate and fulfill individual customer needs.

Join Contentsquare CEO Jonathan Cherki, Dave Anderson and Jane Austin as they explore the transformative potential of AI in crafting hyper-personalized interactions and discuss strategies for businesses to adapt and thrive in this new paradigm.

11:00

From products to experiences: leading the beauty revolution

Streamed

For L'Oreal, beauty is evolving beyond products. Learn how one of the biggest beauty brands in the game is using AI and innovation to create inclusive, sustainable, and truly connected experiences for every consumer

Béatrice Dautzenberg Beauty Tech Services Director & Open Innovation Digital and Marketing L'Oreal

L’Oréal is hitting fast-forward on beauty CX, moving beyond just products to deliver smart, AI-powered experiences. From skin diagnostics to Beauty Genius, tech isn’t just making things faster - it’s making them more personal, more inclusive, and more intuitive. With AI in the driver’s seat (but always with a human touch), L’Oréal is shaping the future of beauty where innovation meets individuality - all while keeping ethics and trust front and center.

11:15

Banking on experience: elevating customer journeys in financial services

Streamed

Speaker announcement incoming 👀

11:30

Coffee Break ☕️

Take a break, stretch your legs and fuel up for even more inspiring talks ahead

12:10

Speaker announcement incoming 👀

Streamed

Keep your eyes peeled, AWS have something special planned

12:30

Shifting gears: from personalisation to prediction

Streamed

Move beyond personalisation and into predictive, AI-driven retail - anticipating what customers need before they even know it themselves

Julia Paulsen Director of Ecommerce Elkjøp/Currys

Personalisation alone won’t cut it in a world that moves at lightning speed. Julia Paulsen will share how Currys transforming the retail experience through predictive personalisation. She’ll explore how AI-driven insights anticipate customer needs, enabling retailers to deliver hyper-relevant, real-time experiences that boost engagement and conversions. Julia will share practical strategies for shifting from reactive to proactive CX, putting brands in the fast lane to loyalty and growth.

12:50

Louis Theroux

Streamed

Need we say more? Get excited for this one 👀

Louis Theroux Documentary-maker, producer, and writer.

To say we're excited to welcome the one and only Louis Theroux to our stage would be the understatement of the century.

Louis Theroux is a documentary-maker, producer, and writer. His unique style of investigation has looked into
almost everything you could imagine. His simple yet direct style has revealed the personalities, lifestyles, loyalties, and beliefs of those often misunderstood, written-off or ignored.

13:20

Networking lunch 🌯

Your chance to recharge, explore our swanky new product pavilion, get to know our partners and mingle with like-minded CX superstars

13:30

Bonus virtual session - Big insights for small businesses: how to level up your digital analytics

Online only

Join this virtual SMB fast-track to hear directly from a DX rookie-turned-guru on how they've levelled up their customer experience

14:30

Insights to action: unlocking the full potential of Contentsquare

Streamed

Jenna Lindberg Director of Customer Success Contentsquare

Join this exclusive masterclass to maximise your Contentsquare investment. Discover how leading businesses drive impact, foster a data-driven culture, and leverage the latest product innovations to elevate team performance. Gain actionable insights to optimise digital experiences and boost results.

The future of experimentation: innovations, impact and buy in

Streamed

Natasha Senior Experimentation Lead Sky

Experimentation isn’t just about running tests - it’s about redefining how businesses make decisions, innovate, and grow. In this session, Natasha will reveal how Sky have mastered the art of securing buy-in from leadership, embedding experimentation into company culture, and proving its impact at scale. Whether you're looking to evolve your testing program or revolutionise your approach, this session will equip you with the strategies to future-proof experimentation in your business.

The secret sauce behind high-performing customer engagement

Streamed

Networking session (with a side of wine-tasting) 🍷

15:15

Stretch break!

Don't worry; we've got something lined up to combat the afternoon slump 🍩🥂

15:45

Off the record: the leadership moments that don't make it to Linkedin

Streamed

Nicole Bianchi SVP of Product Chip

Aoife McLarnon Head of Product Oddbox

Laura Baudry Head of CRO Eurostar

Sarah Francoise Senior Director, Corporate Communications Contentsquare

This is your chance to get up close and personal with industry leaders in a candid, unfiltered conversation about career progression, pivotal moments, and the biggest lessons they've learned so far. Plus, an open Q&A gives you the chance to ask your own burning questions and get direct advice from the people who’ve navigated it all.

How to win products and influence people

Streamed

Lily Smith Chief Product & Technology Officer at BBC Maestro and The Product Experience Podcast Co-Host BBC Maestro and Mind the Product

Jane Austin VP Contentsquare

Doron Hallis Group Product Manager Booking.com

What does it take to build successful, customer-centric products while influencing stakeholders and growing as a leader? We're bringing together top product minds to discuss the biggest challenges and opportunities shaping the field today. From understanding jobs to be done and behavioral science, to mastering stakeholder influence and making data-driven decisions, this session dives into the strategies, insights, and lessons that define great product leadership.

Speed Networking: Lightning talks with lasting impact for brands working with Contentsquare.

Forget awkward one-on-ones: this is networking reimagined. This high-energy, fast-paced session brings together digital leaders across tech, marketing, product, and design for dynamic discussions on the challenges shaping the industry. Engage in rapid-fire conversations, explore surprise discussion topics, and gain fresh insights from some of Europe’s top brands. Expect meaningful connections alongside brands working with Contentsquare and actionable takeaways to supercharge your digital experience strategy, plus lucky participants will have the chance to win exclusive swag. No small talk, just powerful exchanges that drive innovation.

Tailoring travel: how Mr & Mrs Smith personalizes the luxury experience

Streamed

Tamara Lohan MBE Founder and CEO Mr & Mrs Smith

Jenny Woys VP of Customer Success Monetate

The power of authentic voices: driving trust, engagement & revenue with UGC

Streamed

bazaarvoice_wordmark_white_CMYK-1200x227-94bb662-2

16:30

After party 🪩

It's been a big day, let's hit the dance floor!

Is CX Circle free to attend?

Attendance is free for all digital teams from online brands only. Sorry agencies/tech vendors/mum.

Can I bring a colleague to join me in person?

Of course, we welcome 3 people to attend per brand. Please ensure your colleagues have registered on this page to get on the guest list.

I'm not in London but I'd like to join. Will this event be streamed?

Yes! This event will be streamed live via our virtual events platform, Bizzabo. When you sign up, select "Virtual" and you'll be emailed a unique access link for the virtual event.

What's the dress code?

We encourage you to wear whatever you feel most comfortable in. Whether that's a futuristic-themed costume, business casual or your favourite frock, we're in to it.

Is the Brewery accessible?

The Brewery is completely DDA compliant, with lifts servicing all floors and accessible toilets on the ground and lower ground floor.

If you have any accessibility requirements or there's a way we could make the event more comfortable for you, please get in touch with joanna.dibley@contentsquare.com

Will there be food suitable for all dietary requirements?

We will have vegan, vegetarian and gluten-free food available.

If you have a specific dietary requirement we do not want you going hungry! Please get in touch with joanna.dibley@contentsquare.com and we'll make sure we have something for you.

What is the code of conduct expected at CX Circle?

CX Circle is committed to fostering a respectful, inclusive, and safe environment for all attendees, speakers, and staff. By registering for and participating in this event, you agree to adhere to this Code of Conduct.

Expected behaviour:

* Professionalism. Treat all attendees, staff and event organizers with respect and courtesy. Engage in constructive discussions and refrain from disruptive behavior. Follow all event policies, venue regulations, applicable laws and instructions from event organizers.

* Inclusivity & Non-Discrimination. We are committed to diversity and inclusion. Discrimination or harassment based on race, gender, sexual orientation, disability, religion or other protected characteristics will not be tolerated. Respect different perspectives and ensure a welcoming environment for all attendees.

* Privacy and Personal Boundaries. Respect the privacy and personal boundaries of attendees. Do not share personal information without consent and obtain permission before recording or photographing individuals.

Unacceptable behavior:

The following behaviors are strictly prohibited and will not be tolerated:

Harassment in any form, including unwanted advances, inappropriate physical contact, offensive language, bullying, or intimidation
Disruptive actions that interfere with the event, such as excessive noise, aggressive behavior, refusal to comply with the event organizer’s instruction
Unauthorized recording or photography
Any behavior that violates event policies, venue regulations, or applicable lawsIf you witness or experience any misconduct, report it to compliance@contentsquare.com.

Consequences of violations:

Violation of this Code of Conduct may result in:

Immediate removal from the CX Circle without refund
Escalation to authorities or any relevant reporting
Complaint filing and any appropriate legal action

Reporting violations:

If you experience or witness any violations of this Codes of Conduct, please report to event organizers or directly to compliance@contentsquare.com. Reports will be handled with discretion and confidentiality.

Questions and Support:

For any other question or concern, please contact joanna.dibley@contentsquare.com

Fast-forward your CX

Get your ticket

25 speakers16+ sessions600 + attendees

Rave reviews

Speakers

Agenda

Arrival and breakfast 🥐

CX Circle kick off with Contentsquare

CX in the fast lane: reimagining customer connections through AI

From products to experiences: leading the beauty revolution

Banking on experience: elevating customer journeys in financial services

Coffee Break ☕️

Speaker announcement incoming 👀

Shifting gears: from personalisation to prediction

Louis Theroux

Networking lunch 🌯

Bonus virtual session - Big insights for small businesses: how to level up your digital analytics

Insights to action: unlocking the full potential of Contentsquare

The future of experimentation: innovations, impact and buy in

The secret sauce behind high-performing customer engagement

Networking session (with a side of wine-tasting) 🍷

Stretch break!

Off the record: the leadership moments that don't make it to Linkedin

How to win products and influence people

Speed Networking: Lightning talks with lasting impact for brands working with Contentsquare.

Tailoring travel: how Mr & Mrs Smith personalizes the luxury experience

The power of authentic voices: driving trust, engagement & revenue with UGC

After party 🪩

The Brewery

FAQs

Is CX Circle free to attend?

Can I bring a colleague to join me in person?

I'm not in London but I'd like to join. Will this event be streamed?

What's the dress code?

Is the Brewery accessible?

Will there be food suitable for all dietary requirements?

What is the code of conduct expected at CX Circle?

CX Circle’s across the globe

CX Circle Melbourne 🇦🇺

CX Circle London 2024 🇬🇧

Our wonderful partners who make CX Circle possible

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25 speakers
16+ sessions
600 + attendees