CX Circle EMEA 2026 🚀

Fiona Brown Director of Digital
Transformation

Ali Saker eCommerce, Customer
Journey & Strategy Manager B&Q white-1

Christopher Bishop Head of eCommerce,
Performance & Analytics B&Q white-1

Hazal Muhtar Senior Director of
Data Wise (1)

Juliane Kappel CEO, HelloFresh
DACH HelloFresh White-1

Amy Grilli Co-Founder

Jonathan Cherki CEO 2024-10_Contentsquare-CSQ-Logo_White

Rachel Obstler SVP, Product
Management 2024-10_Contentsquare-CSQ-Logo_White

Jane Austin SVP, Product
Design 2024-10_Contentsquare-CSQ-Logo_White

Andrew Taylor VP, Product
Management 2024-10_Contentsquare-CSQ-Logo_White

Gareth Drabble VP, EMEA Customer
Success 2024-10_Contentsquare-CSQ-Logo_White

Stephanie Maziol Senior Director, Product
Marketing 2024-10_Contentsquare-CSQ-Logo_White

Jenna Lindberg Senior Director, Customer Success UK 2024-10_Contentsquare-CSQ-Logo_White

8am

Client Club VIP Breakfast with Nationwide

*Exclusive session for Contentsquare customers*
Join Nationwide for this VIP Breakfast to kick off the day and get an insight into how FSI teams can optimize their digital experience and customer journeys

9am

Arrival and Networking 🥐

Rise and shine! Grab a brew, some breakfast on us, and let the networking begin.

10am

CX Circle Kick Off with Contentsquare 🚀

In-person

Virtual

Take your seats at the mainstage and tune in as our hosts welcome everyone to CX Circle EMEA 2026.

10:10am

Contentsquare Keynote 📣

In-person

Virtual

Join Contentsquare's CEO to unveil the future of digital experience - where AI-driven, hyper-personalised interactions redefine how businesses connect with customers.

11:05am

Coffee Break ☕️

Take a break, stretch your legs, and fuel up for even more inspiring talks ahead.

11:45am

Diamond partner session: AWS

In-person

Virtual

Our Diamond partner AWS takes to the mainstage to discuss the future of digital commerce and how AI is reshaping customer experience.

12:00pm

Industry Speaker Sessions ✨

In-person

Virtual

Dive into the data with our incredible roster of speakers from Europe's leading brands: showcasing their wins and exploring what's new, what's working, and what's next in the world of CX.

12:30pm

Headline Speaker 🎤

In-person

Virtual

Time to get inspired with our special headline speaker! Details to come shortly, but trust us you won't want to miss this one...

1pm

Networking Lunch 🥪

Your chance to recharge, explore our product pavilion and activations, get to know our partners, and mingle with like-minded CX superstars.

2:15pm

Breakout session: Get to know CSQ

In-person

Virtual

New to Contensquare or want to hear how customers get the most out of the platform? Hear real-life use cases from current users and gain actionable insights to optimise digital experiences and boost results.

Breakout session: Impact of new CSQ product for me

In-person

Virtual

Ali Saker Ecommerce, Customer Journey & Strategy Manager B&Q

Join B&Q (Kingfisher Group) for an exclusive 30-minute masterclass on building a truly data-driven organization. Discover how this award-winning retail brand embedded analytics into their culture, scaled insights across multiple markets, and transformed from reactive reporting to strategic, customer-led decision-making.

Breakout session: Exploring Data Connect

In-person

Virtual

2:45pm

Breakout session: Future thinking and the psychology of the customer

In-person

Virtual

Fiona Brown Director of Digital Transformation Boots

A strategic look at customer psychology and future trends, designed to help you evolve your omnichannel customer experiences alongside accelerating technology.

Breakout session: Creating digital experiences that turn heads

In-person

Virtual

3:15pm

Breakout session: Redesigning the workplace for women–why retention is a design problem

In-person

Virtual

Host: Amy Grilli Co-Founder Five Hour Club

Juliane Kappel CEO HelloFresh DACH

An interactive session focusing on how we can utilise user experience, AI integration and recent flexibility policies to create a more inclusive workplace. Focusing on what we can do as individuals, managers and organisations.

Breakout session: Staying in control of product strategy in the age of acceleration

In-person

Virtual

Hazal Muhtar Senior Director of Data Wise

In a world where having answers is no longer the hard part, even "good" data can often lead to bad decisions. Hazal Muhtar, Senior Director of Data at Wise, joins us to help teams stay in the driving seat of their product strategy as our technical capabilities continue to accelerate.

3:45pm

After-party: Connect, Celebrate, and Recharge 🪩

In-person

Come as you are to relax, expand your Contentsquare network, and enjoy the vibe. Let today's insights spark tomorrow's ideas as we come together - on the dancefloor or in the chill-out zone - for a feel-good finale. All are welcome to connect, reflect, and let loose.

Who should attend CX Circle?

Attendance is open to all digital leaders - from Marketing and Product, to E-commerce and Data.

Can I bring a colleague to join me in person?

Of course, spread the word and lock in your work bestie for a day out of the office or a professional development opportunity for your team!

Please note we have a limit of 3 tickets per brand.

I'm not in London but I'd like to join. Will this event be streamed?

Yes! This event will be streamed live via our virtual events platform, Bizzabo. When you sign up, select "Virtual" and you'll be emailed a unique access link for the virtual event.

What's the dress code?

We encourage you to wear whatever you feel most comfortable in. Whether that's business casual or your favorite frock, we're in to it.

Is Magazine London accessible?

We will do our utmost to accommodate any and all accessibility requirements. If you have any particular needs or there is a way we could make the event more comfortable for you, please get in touch with kristen.amis@contentsquare.com

Will there be food suitable for all dietary requirements?

We will have vegan, vegetarian and gluten-free food available.

If you have a specific dietary requirement we do not want you going hungry! Please get in touch with kristen.amis@contentsquare.com and we'll make sure we have something for you.

What is the code of conduct expected at CX Circle?

CX Circle is committed to fostering a respectful, inclusive, and safe environment for all attendees, speakers, and staff. By registering for and participating in this event, you agree to adhere to this Code of Conduct.

Expected behavior:

* Professionalism. Treat all attendees, staff and event organizers with respect and courtesy. Engage in constructive discussions and refrain from disruptive behavior. Follow all event policies, venue regulations, applicable laws and instructions from event organizers.

* Inclusivity & Non-Discrimination. We are committed to diversity and inclusion. Discrimination or harassment based on race, gender, sexual orientation, disability, religion or other protected characteristics will not be tolerated. Respect different perspectives and ensure a welcoming environment for all attendees.

* Privacy and Personal Boundaries. Respect the privacy and personal boundaries of attendees. Do not share personal information without consent and obtain permission before recording or photographing individuals.

Unacceptable behavior:

The following behaviors are strictly prohibited and will not be tolerated:

Harassment in any form, including unwanted advances, inappropriate physical contact, offensive language, bullying, or intimidation
Disruptive actions that interfere with the event, such as excessive noise, aggressive behavior, refusal to comply with the event organiser’s instruction
Unauthorised recording or photography
Any behavior that violates event policies, venue regulations, or applicable laws. If you witness or experience any misconduct, report it to compliance@contentsquare.com.

Consequences of violations:

Violation of this Code of Conduct may result in:

Immediate removal from the CX Circle without refund
Escalation to authorities or any relevant reporting
Compliant filing and any appropriate legal action

Reporting violations:

If you experience or witness any violations of this Codes of Conduct, please report to event organisers or directly to compliance@contentsquare.com. Reports will be handled with discretion and confidentiality.

Questions and Support:

For any other questions or concern, please contact kristen.amis@contensquare.com

CX Circle -- New York

Back to the Future:
Customer Experience in 50 years

Gary Roth — Director of Business Value Services, Contentsquare

CX Circle -- Paris

Back to the Future:
Customer Experience in 50 years

Gary Roth — Director of Business Value Services, Contentsquare

Previously featured brands:

Where the future of digital experience takes shape

Sign up now

Why join?

Learn from the best

Co-create what's next

Level up your CX

Speakers (more to be announced soon)

Agenda

Client Club VIP Breakfast with Nationwide

Arrival and Networking 🥐

CX Circle Kick Off with Contentsquare 🚀

Contentsquare Keynote 📣

Coffee Break ☕️

Diamond partner session: AWS

Industry Speaker Sessions ✨

Headline Speaker 🎤

Networking Lunch 🥪

Breakout session: Get to know CSQ

Breakout session: Impact of new CSQ product for me

Breakout session: Exploring Data Connect

Breakout session: Future thinking and the psychology of the customer

Breakout session: Creating digital experiences that turn heads

Breakout session: Redesigning the workplace for women–why retention is a design problem

Breakout session: Staying in control of product strategy in the age of acceleration

After-party: Connect, Celebrate, and Recharge 🪩

Magazine London

Our wonderful partners who make CX Circle possible

FAQs

Who should attend CX Circle?

Can I bring a colleague to join me in person?

I'm not in London but I'd like to join. Will this event be streamed?

What's the dress code?

Is Magazine London accessible?

Will there be food suitable for all dietary requirements?

What is the code of conduct expected at CX Circle?

Highlights from CX Circle EMEA 2025

Julia Paulsen - Director of Ecommerce,Currys/Elkjop

Phil Le Brun - Director of Enterprise Strategy, AWS

Last year's CX Circle talks

Back to the Future:Customer Experience in 50 years

Back to the Future:Customer Experience in 50 years

Julia Paulsen - Director of Ecommerce,
Currys/Elkjop

Back to the Future:
Customer Experience in 50 years

Back to the Future:
Customer Experience in 50 years