Fast-forward your CX

Ready to accelerate your digital success? You're in the right place. Join the funnest CX event there is and discover new ways to:

Automate customer journeys that feel intuitive, personalized and remarkable
Fast-track your own success by learning from experts, growing your network, and sharing ideas with peers
Speed up your path from data insight to impact, with our brand new AI - you’ll be among the first to see it unveiled

In-person tickets are sold out. Sign up to join us virtually and get ready to hit fast-forward!

“CX Circle was fantastic. From the finer details including refreshments and decor through to the quality of speakers and execution / smooth running of the event, I would fully recommend.”

Samsung
"It's a really fun and insightful conference with a variety of talks on different CX areas like experimentation, UX, and AI"

Eurostar
“Very engaging, with a great range of topics and good speakers. The ability to attend digitally is great; and the tech used to make it a good experience on the remote channel is brilliant”

British Airways
"Great all-round experience, from the talks topics to the food, and amount of staff organising the event. I've been to Product Design conferences that are paid and they do not offer the quality of entertainment and food that CX Circle does"

Livescore
"Great event with really topical speaker and fantastic keynote from Jill Scott. Best virtual event experience - really inclusive!"

abrdn
"Big variety of speakers, great pace to the day and the sessions, great inclusivity of in-person and online. One of the best events I've ever attended."

Hopper HQ
“It's a great way of learning about new and innovative ideas/ways to improve the customer experience. The wide breadth of speakers and companies allows you to see how many different ways you can improve the customer experience.”

Asda
“A really great event showcasing talented speakers from across the industry, learning about upcoming trends, real-life case studies and much more. A great opportunity to network, as well learns key ways to make positive change in the work we all do day-to-day."

Metro Bank
“Fantastic, was really good from a remote point of view. The schedule and the ability to flick between videos was great. I found the mix of talks really good specifically for ecom/customer journey topics but also as a whole I found them inspiring.”

River Island

One day, infinite insights

Hear from top businesses, tech leaders, and industry experts on how to move your digital experience forward.

Big brands love it

We've had attendees from Samsung, John Lewis, Vodafone, Tesco, Eurostar and more, with rave reviews (see above ☝️)

AI, made practical

Everyone's feeling the AI hype, but how do you use it to make a real impact? You'll learn how.

No budget? No problemo

CX Circle is all about sharing knowledge with our community, and it's completely free to join.

Louis Theroux Documentary-maker, producer, and writer. Property 1=Louis Theroux

Béatrice Dautzenberg Global Beauty Tech Services Director Copy of LOréal_logo.svg

Tasneem Bhamji Digital Engagement Director LBG_Digital_Primary_Logo_Positive_RGB_PNG

Lily Smith Managing Director and Podcast Host BBC Maestro Mind the Product

Tamara Lohan Founder and CEO

Julia Paulsen Director of Ecommerce currys-1

Nicole Bianchi SVP of Product 62b71aeb5539fab9e70a2acd_Logo

Natasha Senior Experimentation Lead 1280px-Sky_Group_logo_2020.svg-3

Laura Baudry Head of CRO Eurostar

Aoife McLarnon Director of Product, Tech & Data Property 1=ODDBOX

Doron Hallis Group Product Manager

Kayleigh Sampson UK & IE Head of Trading Lovehoney Logo Red+Purple RGB

Phil Le-Brun Director, Enterprise Strategy aws

Tara Yates Head of Product wolf and badger

Emily Saunders Digital Marketing Lead galderma

Jonathan Cherki CEO 2024-10_Contentsquare-CSQ-Logo_Burgundy

Dave Anderson VP Product Marketing 2024-10_Contentsquare-CSQ-Logo_Burgundy

Jane Austin SVP 2024-10_Contentsquare-CSQ-Logo_Burgundy

Vijay Umapathy Senior Director of Product Management 2024-10_Contentsquare-CSQ-Logo_Burgundy

Jenna Lindberg Director of Customer Success 2024-10_Contentsquare-CSQ-Logo_Burgundy

Sarah Francoise Senior Director Corporate Communications 2024-10_Contentsquare-CSQ-Logo_Burgundy

Isabella Springbett Client Success Manager Bazaarvoice

Jenny Woys VP of Client Success monetate-1

09:00

Arrival and breakfast 🥐

Rise and shine! Grab a brew, bite into something delicious, and let the networking begin 🤝

10:00

CX Circle kick off with Contentsquare

Streamed

Take your seats and tune in as our host welcomes everyone to CX Circle EMEA.

Hugo de Soissons Field Marketing Lead Contentsquare

Take your seats and tune in as our host welcomes everyone to CX Circle EMEA. Before we all fast-forward our CX throughout the day, let's take a step back and see where are right now. Where have we been, and where are we heading?

10:10

CX in the fast lane: reimagining customer connections through AI

Streamed

Contentsquare’s CEO will unveil the future of digital experience—where AI-driven, hyper-personalised interactions redefine how businesses connect with customers

Jonathon Cherki CEO Contentsquare

Dave Anderson VP Product Marketing Contentsquare

Jane Austin SVP Contentsquare

Vijay Umapathy Senior Director of Product Management Contentsquare

The fusion of artificial intelligence (AI) and customer experience (CX) is reshaping how businesses engage with consumers. As we rapidly advance towards an agentic future—where AI agents autonomously perform tasks without human intervention—the landscape of user experience is transforming. Interactions are becoming more conversational and intuitive, enabling businesses to deliver tailored services that anticipate and fulfill individual customer needs.

Join Contentsquare CEO Jonathan Cherki, Dave Anderson and Jane Austin as they explore the transformative potential of AI in crafting hyper-personalized interactions and discuss strategies for businesses to adapt and thrive in this new paradigm.

11:00

From products to experiences: leading the beauty revolution

Streamed

For L'Oreal, beauty is evolving beyond products. Learn how one of the biggest beauty brands in the game is using AI and innovation to create inclusive, sustainable, and truly connected experiences for every consumer

Béatrice Dautzenberg Beauty Tech Services Director & Open Innovation Digital and Marketing L'Oreal

L’Oréal is hitting fast-forward on beauty CX, moving beyond just products to deliver smart, AI-powered experiences. From skin diagnostics to Beauty Genius, tech isn’t just making things faster - it’s making them more personal, more inclusive, and more intuitive. With AI in the driver’s seat (but always with a human touch), L’Oréal is shaping the future of beauty where innovation meets individuality - all while keeping ethics and trust front and center.

11:15

From AI to IA: Intimate Algorithms

Streamed

In a world overloaded with data, Tasneem Bhamji from Lloyds explores how brands can build AI that connects like a trusted friend - transparent, empathetic, and human

Tasneem Bhamji Digital Engagement Director Lloyds

In a world drowning in information and paralysed by choice, the next frontier of AI isn’t more data - it’s deeper connection. In this talk, Tasneem Bhamji from Lloyds explores how we can shift from transactional algorithms to intimate intelligence - AI that earns trust, eases cognitive load, and meets customers where they are. From finances to everyday decisions, we’ll explore how brands can move beyond filters and friction to build AI that guides like a trusted friend, not just a tool. With transparency, empathy, and consent at the core, this is a call to design AI that’s not just smart - but human.

11:30

Coffee Break ☕️

Take a break, stretch your legs and fuel up for even more inspiring talks ahead

12:10

Mind the gap: skills, imagination, and the future of work

Streamed

The real barriers to transformation aren’t tech, but people - urging leaders to embrace curiosity, adaptability, and a growth mindset to stay ahead in an accelerating world.

Phil Le-Brun Director, Enterprise Strategy AWS

We talk a lot about AI, data, and cloud - but the real blockers to transformation aren’t technical. They’re human. In this talk, Phil Le Brun from AWS explores the two biggest challenges leaders face today: the widening skills gap and a shortage of imagination. As the pace of change accelerates, staying relevant isn’t about knowing more - it’s about being relentlessly curious, adaptable, and ready to learn what’s next. From fostering data literacy to building psychologically safe teams, this is a call to rethink leadership not as a title, but as a mindset - one where growth, curiosity, and creativity aren’t optional.

12:30

From hype to how: the real-world guide to getting future-ready

Streamed

Move beyond personalisation and into predictive, AI-driven retail - anticipating what customers need before they even know it themselves

Julia Paulsen Director of Ecommerce Elkjøp/Currys

Personalisation alone won’t cut it in a world that moves at lightning speed. Julia Paulsen will share how Currys transforming the retail experience through predictive personalisation. She’ll explore how AI-driven insights anticipate customer needs, enabling retailers to deliver hyper-relevant, real-time experiences that boost engagement and conversions. Julia will share practical strategies for shifting from reactive to proactive CX, putting brands in the fast lane to loyalty and growth.

12:50

Louis Theroux

Streamed

Need we say more? Get excited for this one 👀

Louis Theroux Documentary-maker, producer, and writer.

To say we're excited to welcome the one and only Louis Theroux to our stage would be the understatement of the century.

Louis Theroux is a documentary-maker, producer, and writer. His unique style of investigation has looked into
almost everything you could imagine. His simple yet direct style has revealed the personalities, lifestyles, loyalties, and beliefs of those often misunderstood, written-off or ignored.

13:20

Networking lunch 🌯

Your chance to recharge, explore our swanky new product pavilion, get to know our partners and mingle with like-minded CX superstars

13:30

Bonus virtual session - Big insights for small businesses: how to level up your digital analytics

Online only

Benchmark data, insights and CX tips for SMB brands.

14:45

Insights to action: unlocking the full potential of Contentsquare

Streamed

Jenna Lindberg Director of Customer Success Contentsquare

Kayleigh Sampson UK & IE Head of Trading Lovehoney

Join this exclusive masterclass to maximise your Contentsquare investment. Discover how leading businesses drive impact, foster a data-driven culture, and leverage the latest product innovations to elevate team performance. Gain actionable insights to optimise digital experiences and boost results.

Taming the tangled web: Using end-to-end experimentation to eliminate customer frustration

Streamed

Natasha Senior Experimentation Lead Sky

Customer journeys are a tangled web, often fragmented by disconnected teams and tools. This session reveals how to move beyond channel-specific testing and embrace end-to-end experimentation. Learn how a top-down commitment to data, a holistic view of the user experience, and cross-functional collaboration can transform your business into an optimisation powerhouse.

From PM to MVP: Owning the Business Numbers

Streamed

Screenshot_2025-04-24_at_11.35.00-removebg-preview-1

Lily Smith Managing Director and Podcast Host BBC Maestro & Mind the Product

Jane Austin SVP Product Contentsquare

Doron Hallis Group Product Manager Booking.com

Tara Yates Head of Product Wolf & Badger

Great products don’t just delight users - they drive results. But how do you keep your product teams commercially sharp without losing sight of your mission?

This panel explores the evolving role of product in driving business outcomes. We’ll cover how teams collaborate with finance, measure impact (with or without financial data), and navigate the tricky space between qualitative insights and hard numbers.

Expect thoughtful debate, real-world examples, and audience polls that reveal how commercially mature product orgs really are - and what it takes to level up.

Networking with a side of wine-tasting 🍷

15:30

Stretch break!

Don't worry; we've got something lined up to combat the afternoon slump 🍩🥂

16:00

Off the record: the leadership moments that don't make it to Linkedin

Streamed

Nicole Bianchi SVP of Product Chip

Aoife McLarnon Director of Product, Tech & Data Oddbox

Laura Baudry Head of CRO Eurostar

Sarah Francoise Senior Director, Corporate Communications Contentsquare

This is your chance to get up close and personal with industry leaders in a candid, unfiltered conversation about career progression, pivotal moments, and the biggest lessons they've learned so far. Plus, an open Q&A gives you the chance to ask your own burning questions and get direct advice from the people who’ve navigated it all.

Optimising for the customer you don’t know (yet)

Streamed

Tamara Lohan MBE Founder and CEO Mr & Mrs Smith

Jenny Woys VP of Customer Success Monetate

Brands often think they know their audience - until the data proves them wrong. In this session, Tamara Lohan, CEO of Mr & Mrs Smith, will explore how assumption-killing experiments, smart use of personalisation platforms, and a human + machine approach to insight can radically change your customer experience. You’ll hear lessons from real optimisation experiments and leave with a fresh take on what it means to truly know your customer.

How to convert on a crowded digital shelf

Streamed

bazaarvoice_wordmark_white_CMYK-1200x227-94bb662-2

Screenshot_2025-04-28_at_17.14.58-removebg-preview

Emily Saunders Digital Marketing Lead Galderma

Isabella Springbett Client Success Manager Bazaarvoice

Join Emily Saunders, Head of Digital Marketing at Galderma, famous for hero brands such as Cetaphil, in a fireside chat on how to convert on a crowded digital shelf. Emily will share key insights around what brands of all sizes can learn from one another.

Speed Networking: Insightful roundtables sparked by the spin of a wheel

Forget awkward one-on-ones: this is networking reimagined. This high-energy, fast-paced session brings together digital leaders across tech, marketing, product, and design for dynamic discussions on the challenges shaping the industry. Engage in rapid-fire conversations, explore surprise discussion topics, and gain fresh insights from some of Europe’s top brands. Expect meaningful connections alongside brands working with Contentsquare and actionable takeaways to supercharge your digital experience strategy, plus lucky participants will have the chance to win exclusive swag. No small talk, just powerful exchanges that drive innovation.

Virtual networking!

Online only

Networking isn't only for our in-person audience, join us for a virtual 'museum heist' mission and get to know your industry peers!

16:45

After party 🪩

It's been a big day, let's hit the dance floor!

16:45

Virtual after party!

Online only

Fancy yourself a quiz-master? Put yourself to the test and be in to win a £500 Airbnb voucher.

Is CX Circle free to attend?

Attendance is free for all digital teams from online brands only. Sorry agencies/tech vendors/mum.

Please note, in person tickets are now sold out.

Can I bring a colleague to join me in person?

Please note, in person tickets are now sold out.

I'm not in London but I'd like to join. Will this event be streamed?

Yes! This event will be streamed live via our virtual events platform, Bizzabo. When you sign up, select "Virtual" and you'll be emailed a unique access link for the virtual event.

What's the dress code?

We encourage you to wear whatever you feel most comfortable in. Whether that's a futuristic-themed costume, business casual or your favourite frock, we're in to it.

Please note, in person tickets are now sold out.

Is the Brewery accessible?

The Brewery is completely DDA compliant, with lifts servicing all floors and accessible toilets on the ground and lower ground floor.

If you have any accessibility requirements or there's a way we could make the event more comfortable for you, please get in touch with joanna.dibley@contentsquare.com

Will there be food suitable for all dietary requirements?

We will have vegan, vegetarian and gluten-free food available.

If you have a specific dietary requirement we do not want you going hungry! Please get in touch with joanna.dibley@contentsquare.com and we'll make sure we have something for you.

What is the code of conduct expected at CX Circle?

CX Circle is committed to fostering a respectful, inclusive, and safe environment for all attendees, speakers, and staff. By registering for and participating in this event, you agree to adhere to this Code of Conduct.

Expected behaviour:

* Professionalism. Treat all attendees, staff and event organizers with respect and courtesy. Engage in constructive discussions and refrain from disruptive behavior. Follow all event policies, venue regulations, applicable laws and instructions from event organizers.

* Inclusivity & Non-Discrimination. We are committed to diversity and inclusion. Discrimination or harassment based on race, gender, sexual orientation, disability, religion or other protected characteristics will not be tolerated. Respect different perspectives and ensure a welcoming environment for all attendees.

* Privacy and Personal Boundaries. Respect the privacy and personal boundaries of attendees. Do not share personal information without consent and obtain permission before recording or photographing individuals.

Unacceptable behavior:

The following behaviors are strictly prohibited and will not be tolerated:

Harassment in any form, including unwanted advances, inappropriate physical contact, offensive language, bullying, or intimidation
Disruptive actions that interfere with the event, such as excessive noise, aggressive behavior, refusal to comply with the event organizer’s instruction
Unauthorized recording or photography
Any behavior that violates event policies, venue regulations, or applicable lawsIf you witness or experience any misconduct, report it to compliance@contentsquare.com.

Consequences of violations:

Violation of this Code of Conduct may result in:

Immediate removal from the CX Circle without refund
Escalation to authorities or any relevant reporting
Complaint filing and any appropriate legal action

Reporting violations:

If you experience or witness any violations of this Codes of Conduct, please report to event organizers or directly to compliance@contentsquare.com. Reports will be handled with discretion and confidentiality.

Questions and Support:

For any other question or concern, please contact joanna.dibley@contentsquare.com

Fast-forward your CX

Get your virtual ticket

25 speakers16+ sessions600 + attendees

Rave reviews

4 reasons why your boss should make you go!

One day, infinite insights

Big brands love it

AI, made practical

No budget? No problemo

Speakers

Agenda

Arrival and breakfast 🥐

CX Circle kick off with Contentsquare

CX in the fast lane: reimagining customer connections through AI

From products to experiences: leading the beauty revolution

From AI to IA: Intimate Algorithms

Coffee Break ☕️

Mind the gap: skills, imagination, and the future of work

From hype to how: the real-world guide to getting future-ready

Louis Theroux

Networking lunch 🌯

Bonus virtual session - Big insights for small businesses: how to level up your digital analytics

Insights to action: unlocking the full potential of Contentsquare

Taming the tangled web: Using end-to-end experimentation to eliminate customer frustration

From PM to MVP: Owning the Business Numbers

Networking with a side of wine-tasting 🍷

Stretch break!

Off the record: the leadership moments that don't make it to Linkedin

Optimising for the customer you don’t know (yet)

How to convert on a crowded digital shelf

Speed Networking: Insightful roundtables sparked by the spin of a wheel

Virtual networking!

After party 🪩

Virtual after party!

The Brewery

FAQs

Is CX Circle free to attend?

Can I bring a colleague to join me in person?

I'm not in London but I'd like to join. Will this event be streamed?

What's the dress code?

Is the Brewery accessible?

Will there be food suitable for all dietary requirements?

What is the code of conduct expected at CX Circle?

CX Circle’s across the globe

CX Circle Melbourne 🇦🇺

CX Circle London 2024 🇬🇧

Our wonderful partners who make CX Circle possible

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25 speakers
16+ sessions
600 + attendees