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Marketing, Product,
E-commerce, &
Digital Leaders
and knowledgeable, and offered
insights I can use directly in my role
CEO, UK and ROI
Strategy, EMEA
Transformation
Data
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DACH
Performance & Analytics
Journey & Strategy Manager
& Growth Manager
Manager, Petplan
Experience
Director
Management
Design
Management
Contentsquare Foundation
Customer Success, UK
Client Club: Financial Service Leaders' Breakfast
[See more to view details & register → ]
Join senior financial services leaders for an invite-only VIP Breakfast to kick off the day with executive case studies and discussions on what's working now in digital and customer experience–what teams are prioritizing, changing, and measuring for impact–plus practical takeaways to optimize customer journeys across channels.
Register here
Arrival and Networking 🥐
Rise and shine! Grab a brew, some breakfast on us, and let the networking begin.
CX Circle kick off with Contentsquare
Take your seats at the mainstage and tune in as our hosts welcome everyone to CX Circle EMEA 2026.
Building Great Customer Experiences in an AI-Shaped World
Contentsquare Keynote
Customer journeys are more complex than ever—spanning digital, conversational, social, and AI-driven touchpoints, with interactions between humans and intelligent agents shaping every experience. Understanding what customers truly need has never been harder, but these new journeys also create unprecedented opportunities to act, innovate, and delight.
In this keynote, Contentsquare CEO and Founder Jonathan Cherki will explore the challenges and possibilities of building great experiences in an AI-powered world—and show how brands can turn complexity into opportunity.
Coffee Break ☕️
Take a break, stretch your legs, and fuel up for even more inspiring talks ahead.
The New Front Door: Why DTC is Breaking Again
(And What Smart Brands Do Next)
In this session, Dwayne Browne unpacks what the new "front door" of your website means in practice, as AI assistants become the primary way consumers research, choose, and buy products. Drawing parallels from previous waves of disintermediation and real examples of brands already navigating this shift today, Dwayne makes the case that companies that build deep, long-term digital relationships with customers actually hold a powerful card–but only if they learn to play it.
The framework is simple: be open, be connected, be intelligent. But why does this matter and what does good look like right now? This isn't doom and gloom, its a call to action for brands that want to stay in the conversation.
Platinum Partner session: Snowflake
More details coming soon
Platinum Partner session: Electrolux
More details coming soon
Diving into Data with Pandora
More details coming soon
Networking Lunch 🥪
Your chance to recharge, explore our product pavilion and activations, get to know our partners, and mingle with like-minded CX superstars.
Breakout session: Using Data for Digital Delights
From Insight to Impact: How to make the most of the Contentsquare product upgrades
Join our product experts for a deep-dive into Sense Analyst (including real customer wins and prompt strategies), Data Connect use cases that unlock new value, and a first-ever look at Conversation Intelligence.
Exploring Data Connect
Who wants to be an Optimization Millionaire?
Relationship Goals: How B&Q turned Contentsquare into a strategic advantage
Join B&Q (Kingfisher Group) for an exclusive 30-minute masterclass on building a truly data-driven organization. Discover how this award-winning retail brand embedded analytics into their culture, scaled insights across multiple markets, and transformed from reactive reporting to strategic, customer-led decision-making.
Leading with clarity in a world overwhelmed by answers
In a world full of answers, the real advantage isn't having more data—it’s having the clarity to know what to do with it.
This talk challenges the assumption that better tools naturally lead to better choices, arguing that data merely amplifies the thinking behind it. By aligning on the problems worth solving and surfacing hidden assumptions, teams can stop reacting to what is measurable and start leading with intent. When information is no longer the bottleneck, direction becomes your most important constraint.
Redesigning the workplace for women–why retention is a design problem
Drawing from personal experience and frank discussion, panelists have the opportunity to explore a range of topics impacting what effective leadership looks like when traditional models no longer fit.
Raising the Bar: Boots & BT Group on Next-Level CX Strategy
See what's possible when you leverage the complete breadth and depth of Contentsquare. Digital leaders from BT Group and Boots share how they use Contentsqaure to decode the "why" behind customer behaviour across channels, and turn those insights into strategic action.
From sophisticated Data Connect integrations to cross-platform workflows that drive real business outcomes. Learn how to maximise product adoption, break down silos, and extract value from features you might not even know you have.
After-party: Connect, Celebrate, and Recharge 🪩
Come as you are to relax, expand your Contentsquare network, and enjoy the vibe. Let today's insights spark tomorrow's ideas as we come together - on the dancefloor or in the chill-out zone - for a feel-good finale. All are welcome to connect, reflect, and let loose.
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