From opening a new credit card or applying for a mortgage, to finding health insurance, it’s all online now.
We’re gathering the finest Finserv minds (enter Natwest and Direct Line Group) to share their own take on digital transformation within the industry - and what you can do about it.
Expect a good time, because we’ve got audience interaction, popcorn and plenty of drinks.
Digital Experience Lead - Conversion Optimisation
Customer Data & Interaction Optimisation Manager
Direct Line Group
Senior Customer Success Manager
Regional Director UK&I - Financial Services
No long-winded introductions here. We'll take you through how the afternoon will run, and then let our speakers do all the talking.
Our in-house finance speakers, Angelique Joly, Regional Director UK&I - Financial Services and Michael Espey, Strategic Customer Success Manager will be covering all you need to know on crushing your digital strategy. They'll cover use cases on accelerating customer journeys and why building with a digital trust mindset needs to be top of your agenda.
Angelique and Michael will also dive into the new consumer duty regulations, the requirements that the duty will include, the outcomes for your customers and how you can use data as evidence to regulators.
Tommi will share how NatWest are building a culture of CRO across their digital teams. He'll cover the key things to consider when engaging colleagues to drive improved conversion in a fast-paced, customer-focused bank.
Richard will be sharing his wisdom on how you can communicate the value of your insights and experimentation, as well as comparing activities to decide what to prioritise. He'll also focus on techniques to calculate the value of anything you do so that you can report on personal and team impact directly to the business.
We'll provide the drinks and nibbles, whilst you debrief after the talks with your peers.
We'll finish the evening with a fancy dinner and you guessed it... more cocktails at The Alchemist.
$1.4 billion raised
including $600M Series F
230 R&D roles
with 800+ employees
#1 global data set
with trillions of behaviors analyzed