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THE 2022 LINEUP

THE DIGITAL
CX FESTIVAL

eva_calendar-outline  Thursday, 5th May

eva_clock  09:00 - 15:00 In-Person | 09:30 - 15:00 Virtual

eva_location  The Brewery, London / Tune-in Virtually

IN-PERSON SEATS ARE NOW SOLD OUT
VIRTUAL TICKETS STILL AVAILABLE

 

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"NO ONE DOES IT LIKE CONTENTSQUARE."

 

"Mind-blowing venues, a network community to connect, and inspirational speakers."

CX Circle meets Glastonbury Festival.

We are BACK with a day packed full of digital experience goodness. We’re throwing in glitter face paint, glow sticks, and a closing party so sassy Elton John would write a song about it.

 

"Just go. It's equal parts informative, inspirational and fun. You'll come away buzzing."

Line Up

Agenda

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09:00 BST
In-person
Grab your wristband and tuck into breakfast
09:30 BST
Hybrid
Festival kick off by Contentsquare
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Sahana Sekaran Marketing Director

Smoke machine and t-shirt cannon at the ready. Sahana will walk you through how the day of festival madness will go. Consider this the warm-up act before our killer line up…

09:45 BST
Hybrid
Pierre Casanova, Chief Revenue Officer
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Pierre Casanova Chief Revenue Officer cs400-left-aligned
10:05 BST
Hybrid
Customers > Data
NE-2022.05-Laurie-Pandora
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Laurie Astor Ecommerce Manager pandora

We all have data coming out of our ears, heaps of testing, various analyses and platforms, but is that enough to be customer obsessed? Our customers are human, with behaviour that changes daily based on things like holidays and paydays. So does your analysis really hold up a month later? Laurie says: put the data down. Filled with practical examples, she’ll dive into why you need to get friendly in-person, why you need to go beyond the online experience and how to get this new mindset on everyone's agenda.

10:25 BST
Hybrid
The Times They Are A-Changin'
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10:45 BST
Hybrid
Stretch and coffee break ☕
11:05 BST
Hybrid
Making App Experience the Headline Act in your Digital Lineup
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Laura Dawson Head of Digital Commercialisation 2560px-HSBC_logo_(2018).svg-1

With the average customer launching 9 apps a day and app downloads up 45% in the last 5 years, who and how are customers comparing their experience? Laura will cover why you need to think outside your bubble when it comes to optimising your app experience. Has what shapes customer expectations changed, and if so, is what we look at internally to measure this still relevant?

11:25 BST
Hybrid
Karen Boswell, Chief Experience Officer
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Global Chief Digital Officer VMLY&R
11:45 BST
Hybrid
Lunch break 🍕
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No need to trek across a muddy field in search of food, we’ve got all the festival grub to keep you fed and watered before we open up our breakout stages. For our festival friends at home, you can order in your lunch of choice using your complimentary delivery voucher.

13:00 BST
Hybrid
Breakout stages (take your pick)
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Listening to the Lyrics of Data
Alessandra Wood Senior Digital Analytics Specialist Direct_Line_Group_logo.svg
Dorothee Middlewood Digital Data Lead Direct_Line_Group_logo.svg
Victoria Dadson Web Analyst sykes-holiday-cottages-logo-removebg-preview
Andrew Pancheri Web Analyst sykes-holiday-cottages-logo-removebg-preview
Tara Keenan Senior Customer Success Manager CS-LOGO-22

A breakout session for all of our lovely clients (and any other nosey festival goers). Direct Line Group & Sykes Cottages will be sharing the difference between the art of analytics and the artist through a fun and interactive session. Expect to experience the art of analytics and storytelling through a different lens.

The Age of Personalisation
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Hiral Patel Ecomerce Trading Optimisation Manager office-1
Vivienna Yong Senior Ecommerce Product Manager made-logo
Matthew Wilson Digital Development Manager image (3)-Mar-16-2022-04-35-21-21-PM
Harry Hanson-Smith Regional VP - Nordics, APAC & UK dynamic yield

The time has come to face the evident truth: Personalisation is here to stay and is playing an increasingly important role in all aspects of the customer experience, across all channels. This CX Circle, we’re excited to bring on stage a group of personalisation pioneers from various verticals who have their minds set on the future of CX to share their personalisation approach; from where they are today, how they got there, and what they believe will help each of their businesses continue to move the needle. 

Getting in-tune with Digital Accessibility
Patrick Beyer Head of Digital MG-logo 1
Bryn Anderson Senior Accessibility Specialist sainsburys-logo
Tzveta Dinova Accessibility Specialist asos

Outstanding digital experiences start with building websites that everybody can use, no matter what their age, impairment, or personal situation. Patrick will share how accessibility was considered and implemented from the beginning in MG Motor’s recent website redesign. We’ll also open up the stage to answer any of your burning digital accessibility questions. 

Ask Us Anything

Armed with Champagne, we're giving you the chance to go and mingle with our partners in Cocktails & CX Dreams. Come curious, ask us questions and get to know Contentsquare and our event partners a little better.

14:00 BST
Hybrid
Breakout stages (take your pick)
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Let your Inner Glow Shine: Boost your Website & Mood with ClassPass & The Refinery
Nina Bayatti Director of Conversion Rate Optimisation classpass

Having just concluded the biggest web experiment to-date during her 4-year tenure at ClassPass, get tips on how to give your website the ultimate boost from ClassPass’ Director of Conversion Optimization, Nina Bayatti. The session will finish with a 20 minute yoga session led by The Refinery E9 to energise you for the afterparty.

The Voice: Leveraging Data to Speak to the Customer and the Power of Their Voice
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Join us for a fun, fast-paced and interactive session where we’ll be reflecting on our collective experiences at both BazaarVoice and The Very Group to bring to life just how important it is to pay attention to the voice of the customer. We’ve got facts, stats and prizes to ensure we’re the perfect wrap-up to a brilliant day.

Leading with Integrity
Dior Bediako Founder & Director pepper your talk dior

Integrity is more than a personality trait and is usually the missing piece to connect you with your life's greatest purpose. In this workshop, individuals will go deeper along their personal path of integrity and learn to effortlessly be their most authentic selves in all settings. 

Outcomes:

  • Achieve clarity of your principles and purpose
  • Learn how to connect what you feel with what you do 
  • Effortlessly live your values in all settings
Ask Us Anything

Armed with Champagne, we're giving you the chance to go and mingle with our partners in Cocktails & CX Dreams. Come curious, ask us questions and get to know Contentsquare and our event partners a little better.

15:00 BST
Virtual
Virtual end
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Goodbye to our lovely festival-goers who've tuned in from home. Keep an eye on your inbox for all the content to drop.

15:00 BST
In-person
Festival After Party 🎉

Festival Site 

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Cocktails & CX Dreams

Our festival field of dreams (minus the mud). Music, food stands, an open cocktail bar and a few surprises along the way. 

 

The Contentsquare Introducing Stage

A stage dedicated to our most loved initiatives at Contentsquare: Women in Ecommerce and Digital Accessibility.

 

The Panel Stage

We're bringing the best brands together in harmony, so expect jam-packed advice in our panel sessions. Spice Girls, eat your hearts out.

 

 

 

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The Main Stage

The home of our headline acts. Expect back to back bangers dishing up the best CX tips, inspiration and advice. 

 

CX Village

Venture into the wholesome CX Village for content you can really get stuck into (and some disco yoga, of course).

 

The Breakfast Balcony

You can't commit to an all-day festival without a breakfast spread to fuel you up.

 

 

 

Location

We love a hybrid event.

For our in-person festival goers, you can rock up to The Brewery (London) for plenty of street food, cocktails, and the official closing party. If you're tuning in virtually, you'll receive a digital voucher to order in whatever you fancy, whenever you fancy. Pizza at 10am? We won't judge. 🍕

 

 

FAQ

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How much is attendance?  

Attendance is free for those working at brands only, whether attending in-person or virtually. Sorry agencies / tech vendors / mum...

Why should I attend?  

We are the self-proclaimed most fun CX event out there.*

We say no to boring presentations, awkward networking, and rubbish food. We say yes to advice-packed 20 min talks, drinks and entertainment to fuel the networking, and a breakfast worth getting out of bed for.

*Don’t just take it from us:

“One of the best events for people interested in online customer experience currently running, sign up”. “Short and sweet, nuggets of great insight, and amazing speakers! Also the champagne was flowing...”
“A great opportunity to network and widen knowledge, The talks were extremely inspirational, changing my thought process on both a personal and professional level."
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What do you mean by a hybrid event?  

A hybrid event means you can choose to attend in-person in London, or tune-in virtually from the comfort of your own home office.  So no matter where you are in the world, you can join the festival. Once registered, you’ll receive a calendar invite with instructions on how to join us, depending on which option you choose.

I registered for a virtual ticket and now I want to go in person. Can I swap?  

If you have a virtual ticket and decide you’d like to go in person instead, you can swap your ticket to an in-person ticket as long as we have in-person seats available. 

We usually fill up quickly, so please get in touch by contacting hannah.tyler@contentsquare.com to upgrade to an in-person spot.

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