Step into the future of human digital experiencessquircle22

 

Thursday, 20th October  |  London or Virtual  |  9am - Late  

Register now Agenda
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CX circle is backsquircle22

Did you miss us?
Strap in for another content-packed and totally immersive experience. We’ve taken you to Wonderland, Hollywood and Glastonbury. Now, it’s time to step into the future.

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Speakerssquircle22

Mark-Adams-Vice-1

Mark Adams

VP Innovation

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Natasha Senior

Senior Digital Manager

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Falko Mortiboys

VP Fan Experience

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Alejandra Salazar-Clarins-1

Alejandra Salazar

Ecommerce Content Manager

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Daisy Morris-The Self Hood-1

Daisy Morris

Founder

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Jennifer North - Hobbycraft (1)

Jennifer North

Head of Digital Experience

 

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James Watkins - JD Group (1)

James Watkins

Head of Digital

 

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Alex Mclean-On-The-Beach-1

Alex McLean

Conversion & Optimisation Manager

 

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Niki Hall

CMO

 

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Gary Roth

Co-Founder & CEO Upstride, acquired by

 

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Sarah-Jane Morris

Head of Digital Product

 

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Gio Rita-Hotel Chocolat

Gio Rita

UX & CRO Manager

 

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Stuart Ehoff - RS Components

Stewart Ehoff

Head of Experimentation

 

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Rob Sleath - Lovehoney

Rob Sleath

Senior Optimisation Manager

 

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Agendasquircle22

8:30AM
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In-person
Step into the future and tuck into breakfast
9:30AM
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In-person
Virtual
CX circle kick off with Contentsquare
9:45AM
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In-person
Virtual
What the Digital Experience will look like in 50 years
10:05AM
In-person
Virtual
Speaker announcement coming soon...
10:25AM
In-person
Virtual
Speaker announcement coming soon...
10:45AM
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In-person
Virtual
Stretch and coffee break
11:05AM
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In-person
Virtual
Sarah-Jane Morris, Head of Digital Product, Lovehoney
11:25AM
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In-person
Virtual
Falko Mortiboys, VP Fan Experience, DICE
11:45AM
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In-person
Virtual
How to Stay Sane in the Web 3.0 Hurricane
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Mark Adams
VP Innovation

The digital hurricane continues to spin faster and faster! From web 1 & web 2, now as we enter web 3.0 many of us have given up hope of ever trying to retain our sanity as the environment around us and the priorities that come with it shift daily. In this talk Mark will outline 3 things that you need to remember at all times to keep your sanity as web 3 starts to dominate our conversations and our strategies. Tune in to find some meaning in amongst the madness.

12:15PM
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In-person
Tasty lunch and even tastier networking
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Virtual
Bonus lunchtime stream: Get to know Contentsquare
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Faye Littlewood
Senior UX Designer
James-OTB
James Rand
UX Designer
Kimberly-OTB
Kimberley Bottomley
Head of Design & Research

From implementation and onboarding, to how different teams use the platform and data, our fabulous friends at On the Beach will give you a cheeky look at how Contentsquare helps them understand their customers' (aka sun-seekers) behaviours and bring the fire to their digital experience, every single day. Faye, Kimberly and James will cover:

  • Their extensive A/B site testing to optimise performance
  • How they use Contentsquare to put the customer first, understand their behaviours and ultimately increase conversion
  • The value they’ve seen since joining the CS client community
1:30PM
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In-person
Virtual
Breakout sessions (take your pick)
Contentsquare Introducing Stage

Digital Accessibility Session 

Outstanding digital experiences start with building websites that everybody can use, no matter what their age, impairment, or personal situation. Speakers and topic to be announced very soon...

Panel Stage
Alejandra Salazar-Clarins-1
Alejandra Salazar
Ecommerce & Content Manager
Alex Mclean-On-The-Beach-1
Alex McLean
Conversion  & Optimisation Manager
Gio Rita-Hotel Chocolat
Gio Rita
UX  & CRO Manager

The Future is Now: Testing & Experimentation

AB Tasty will host a client panel to better understand what their everyday needs look like in terms of CX - what challenges they face in the current climate and how testing and experimentation play a part in improving their customer’s digital experience. Expect first-hand experience, forthright opinion and plenty of practical tips.

Future Labs
James Watkins - JD Group (1)
James Watkins
Head of Digital

This session will be focused on how JD Group are using innovative research techniques to truly walk in the footsteps of their customers. They'll be showing off some of their in-store UX techniques such as glasses with inbuilt eye tracking, which can be used in conjunction with other digital UX methods to form a holistic view of the customer experience.

Executive Lounge
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Niki Hall
CMO

C-level panel session hosted by Contentsquare

2:30PM
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In-person
Virtual
Breakout sessions (take your pick)
Contentsquare Introducing Stage
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Dasiy Morris
Founder

Women in Ecommerce Presents: Why Creative Thinking is Key to Building up Confidence

Daisy will uncover the blocks and barriers we face when it comes to finding confidence in our work life and personal life, and how we can use creative thinking to overcome this. We’ll also discuss how to channel creative confidence to speak up in the workplace and in personal lives, and share our voice when it comes to projects, meetings and collaborative environments.

Panel Stage
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Natasha Senior
Senior Digital Manager
Stuart Ehoff - RS Components
Stewart Ehoff
Head of Experimentation

Guessing vs Testing - The importance of experimentation in a Digital World

Join Optimizely and a guest panel to discuss how they use experimentation to optimize their end users experience as well as driving business growth and value. During the session our moderator will be quizzing our guests with some thought provoking questions, leaving time for live audience Q&A.

 

Future Labs
Jennifer North - Hobbycraft (1)
Jennifer North
Head of Digital Experience

Contentsquare Client Session

An interactive session curated especially for our lovely Contentsquare clients (and any other curious time -travellers). Join Hobbycraft as they talk about their post-replatforming team processes and what Hobbycraft's development cycle looks like. Hear how Contentsquare and CS Insights influence Hobbycraft's sprints and site changes, resulting in a significant increase of platform adoption and customer conversions.

Executive Lounge

C-level private networking with Tomelier Wine Tasting

3:30PM
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Virtual
End of event. Goodbye to our virtual attendees!
3:30PM
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In-person
It's time for the after party...
Register now

Why you should joinsquircle22

 

We bring the knowledge.

We bring the industry’s best to talk about all things Customer Experience, from AI, to Digital Accessibility, to Personalisation. We guarantee you’ll leave with 6 months of ideas and advice to try out for size.

 

We bring the fun.

We quite literally pride ourselves on being the most fun industry event out there. So fun, we’ll make you forget it’s a working day. We’ve got immersive futuristic breakout rooms, surprise entertainment, and an after-party that delivers.

 

We bring the Linkedin connections.

We’re all about non-awkward networking. CX circle is packed with interactivity and opportunities to bump into and chat with your industry peers. No cringe “business speed dating” here.

You get access to all (plus more).

Access all content from the comfort of your WFH set-up and around your schedule. You can also dip and move between breakout sessions and access bonus content exclusively for our virtual attendees at lunch.

 

You get interactivity.

Say no to Zoom Fatigue. We have polls, a popping chat function and plenty of ways for you to interact with our speakers from the comfort of your work-from-home setup.

 

You get to order in.

Just because you can’t make it to the physical event doesn’t mean we can’t spoil you. We’ll send you a takeaway voucher so you can order your own lunch/drinks/cocktails (cheeky) to keep yourself fuelled for the day.

 

Rave reviewssquircle22

"CX circle was fab! There were so many different topics to learn about, the opportunity to ask questions and network, and even free drinks and lunch. What more could you want?"

 

Metro Bank

"Absolutely no FOMO joining virtually. It felt like I was really physically there - the audio/visuals/everything was so well-streamed. An impressive hybrid conference!"

 

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"The thing that makes Contentsquare events stand out, is that they really know how to bring the fun element and make it not feel like work. Even the brand speakers really know how to make it engaging and real."

 

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"Very well presented virtually, even consideration for food with a free food voucher. Very easy to navigate online which made it more experiential even though it was from home. Would definitely join again!"

 

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"A refreshing and insightful way to get key information on future trends. It was presented in a fun but engaging way, the topic areas were really relevant, and it was great to see how other industries work."

 

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"A great informal but informative event! If anything there are too many speakers and topics to choose from! But all sessions being recorded means you don't have to miss anything. And the regular breaks with food and drinks gives you plenty of time to network and ask more questions."

 

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Locationsquircle22

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For our in-person time-travellers, you can rock up to The Brewery in London for plenty of street food, cocktails, and the official closing party. Expect themed rooms, futuristic entertainment, and surprises every step of the way.

 

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If you're tuning into the future virtually, you'll be joining us on our super-interactive virtual event platform. You’ll also
receive a digital voucher to order whatever you fancy, whenever you fancy. Pizza at 10am? We won't judge. 🍕

FAQssquircle22

Who can attend?

Attendance is strictly for those working at brands, whether attending in-person or virtually. Sorry agencies / tech vendors / mum… If you aren’t from a brand and want to get in touch, you can reach out to:

How much is attendance?

It’s absolutely free (aren’t we nice). Again, for brands only.

What's a hybrid event?

A hybrid event means you can choose to attend in person in London or tune in virtually from the comfort of your own home office. So no matter where you are in the world, you can join the festival. Once registered, you’ll receive a calendar invite with instructions on how to join us, depending on which option you choose.

What if I can't make the date / miss a session?

Everything (minus the questionable dance moves at the after party) will be recorded and shared with everyone who registers after the event. So don't worry if you can't make it or can't choose between 2 breakout sessions, you'll be able to access all the content on-demand the following week.

How do I get there?

If you're tuning in virtually, you'll receive a link when you register to sign up to our virtual event platform, Hopin. Then on the day, you can join us on our virtual stages.

For those of you joining us in person, we'll be at The Brewery, London. Travelling by public transport is quick and easy. We are close to Liverpool Street, Moorgate and Barbican stations, and served by at least 10 bus routes.

There are no car parking facilities on site at The Brewery. The nearest public NCP car park can be found at The Barbican.

Want to see Contentsquare in action?

Before travelling to the future, step into the now.  If you don't know who we are, find out below.
Get a demo Watch a 6-min product tour

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and our lovely sponsorssquircle22

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