Save your seat


A day at the movies:
starring digital customer experience

eva_calendar-outline 4 NOVEMBER
eva_clock 09:00 - 15:00 IN-PERSON | 09:30 - 15:00 VIRTUAL

Save my seat


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Grab your popcorn because we’re heading to the movies! From award-winning experimentation and personalisation tactics to red carpet-worthy web optimisations and accessibility tips – this all-day event will keep you on the edge of your cinema seat.

Scroll down to see the digital goodness we’ve got in-store 👇





What's going down

09:00 BST
In-person registration and delicious breakfast spread

For those rocking up in-person to Picturehouse Central (London), there'll be plenty of breakfast & coffee to get you raring to go for the day. 

09:30 BST
Welcome by Contentsquare
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Sahana Sekaran, Marketing Director - Europe North, Contentsquare Marketing Director - Europe North cs-frame-2.0-1

There are no long-winded introductions here. Sahana will share how the event will work for both in-person and virtual attendees & run through our (unofficial) house rules before letting our speakers do all the talking. 

09:45 BST
Oscar-worthy Web Performance: Metrics, tools, testing and RUM
robin-allport-big Elise-CS-1
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Robin Allport Head of Website Performance cs-frame-2.0-1
Elise Cuthertson Head of Client Experience cs400-left-aligned

Creating oscar-worthy web performance should be on everyone's digital agenda. The world of web performance has evolved over the last few years with an increasing number of metrics, and ways of monitoring how your website is performing.  Should you be worried about Core Web Vitals, or is the lighthouse score more important?  What is Google's page speed insights telling you, how about Dareboost or Speedcurve, Webpagetest and Calibre?  Are you measuring your real user data?  Do you know what your CrUX data looks like? Robin will be answering all of these burning questions. 

10:05 BST
Give your Experience Analytics Strategy the 007 Touch
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Stuart Irvine Analytics & Optimisation Lead heathrow

Stuart will be jumping into the world of James Bond and share his take on how we all need to level up in the new experience analytics era, it will be shocking. Positively shocking. Stuart will share:

  • How Heathrow's Q Branch is joining CX data with technology
  • Heathrow's plans for giving your experience analytics strategy the 007 touch
  • The age of customer demands obsessions and empathy (and how to merge customer opinions with customer behaviours).
  • Driving personalisation using behavioural insights
10:25 BST
The Future is Now: A Vision of a Multiplatform Personalisation with Avon
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Matt Cummings Head of eCommerce Trading Western Europe Avon-fram

As the term ‘Personalisation’ is becoming increasingly common among brands and retailers, many e-commerce professionals still aren’t sure where to start. In this session Matt Cummings, Avon’s Head of Commerce Trading, will walk through how his team went from realisation to personalisation; what challenges it faces as a multi-platform business, the first steps down the personalisation path, and what Avon’s vision is for a tailor-made shopping experience.

10:45 BST
In-person & virtual coffee break ☕️
11:05 BST
Digital Transformation – from here to there
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Sol Enenmoh Head of Digital Transformation vanquis

Sol Enenmoh will present his take on Digital Transformation as Business necessity, including:

  • Why Digital Transformation matters
  • Discuss Transformation “choreography” and culture
  • Some recommendations for change
11:25 BST
How to win loyalty through two way customer relationships. Put the data down!
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Marissa Thomas Head of Marketing Everpress Icon

Marisa Thomas, Head of Marketing, EVERPRESS

11:45 BST
In-person & virtual lunch break 🍿
13:00 BST
Interactive Breakout Sessions (take your pick)
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Contentsquare Client Workshop: Are You Game?
Elise Cuthbertson Head of Client Experience cs400-left-aligned
Inês Esteves Customer Success Manager cs400-left-aligned

Share (& learn!) master skills to survive the Jumanji ecommerce game we are all in. Come with us on this adventure to solve our CS Digital riddles and be rewarded with top tips on the CS Digital platform that will ensure you move forward to the next level. It's a jungle out there, are you ready to roll the dice? Solve the CS riddles and exit the Jumanji maze.

The Digital Accessibility Club
Matt Christie UX/UI Design Lead cs400-left-aligned
Sue Irving Senior UX Designer 1200px-Very-Group-Logo-2.svg (1)

Outstanding digital experiences start with building websites that everybody can use, no matter what their age, impairment, or personal situation. This interactive accessibility session for UX/UI practitioners will deep dive into real-life accessibility examples from big-name brands, plus treat one brave attendee to a live UX audit of their own site!

Experiment Your Way to Growth: May the Odds be Ever in Your Favour
Harbir Padda Group CRO Consultant Frame 374-1
Alejandra Salazar eCommerce Content Manager -Red-Block

When competition is tough, how will brands survive? Join us for this Hunger Games inspired fireside chat on how to adapt to changing customer expectations as growth goals increase. We promise no-one will be harmed! Expect an informal overview of CX challenges and opportunities with experimentation examples from two leading luxury brands: global beauty brand Clarins and leading travel group Travelopia. This session will demonstrate that a customer-centric experimentation approach is key to staying agile & adapting to changing customer behaviour.

14:00 BST
Interactive Breakout Sessions (take your pick)
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Women in Ecommerce
Stefanie Sword-Williams F*ck Being Humble Founder, Author and Public Speaker wie-humble-1

Women in Ecommerce is a community of equality advocates who want to create meaningful change within the ecommerce industry. Stay tuned for an speaker announcement coming soon. 

Back to the Future: Navigating the modern customer journey
Ali Razvan Retail Executive Microsoft-Logo-PNG-Transparent

Great Scott, we’re going back to the future of retail where Ali will be sharing his tips on how to navigate modern customer journeys. From what you’re up against and why the new normal is better, to sharing Microsofts’ vision for the future of the retail industry, Ali has you sorted.

Lord of the rings, the fellowship of customer experience
William Langdon-Davies Digital Personalisation Senior Manager tsbxreo

Led by William Langdon-Davies “the fellowship of customer experience” brings together design magic, data, user experience and experimentation, who together overcome many battles and challenges on their journey to Mount Doom to destroy the One Ring releasing the perfect Customer Experience.

15:00 BST
Virtual Event End
15:00 BST
Rooftop afterparty + open bar 🍸

The party hasn't stopped just yet. Join us on the rooftop of Picturehouse Central (overlooking Piccadily Circus) for networking and bottomless drinks. 


It's official –
we've gone hybrid.

You can rock up in-person at Picturehouse Central (London) for plenty of free food, bottomless fizz, and a rooftop afterparty overlooking Piccadilly Circus. Or if you're tuning in from the comfort of home, you'll receive a digital voucher to order in your favourite morning treats (pain au chocolat and coffee, anyone? 🥐☕️ ).



















How much is attendance?  

Attendance is free for brands only whether attending in-person or virtually, (sorry agencies/students/tech vendors/mum).

Why should I attend?  

We’re the most fun and useful CX Conference out there*. We say no to boring presentations, awkward networking, and rubbish food. We say yes to advice-packed 20 min talks, drinks on us so you can mingle with other digital teams, and a breakfast worth getting out of bed for.


*Don’t just take it from us:


“One of the best events for people interested in online customer experience currently running, sign up”. - Dixons Carphone Warehouse


Short and sweet, nuggets of great insight, and amazing speakers! Also the champagne was flowing...” - John Lewis


Great content, unconventional, and a lot of fun. Definitely go!” - TUI


The talks were informational and, crucially, practical - you'll come away understanding common issues and strategies to address them.” - Legal and General

How are you going to run a safe in-person event?   

This event will run inline with the most current UK Government guidelines. The venue will have a one-way system, plenty of hand sanitiser, and a covid-friendly displayed breakfast and lunch.

What do you mean by a hybrid event?  

A hybrid event combines both an in-person and virtual experience, so no matter where you are in the world, you can join the party. Once registered to attend either virtually or in person, you’ll receive a calendar invite with instructions on how to join us.

I registered for a virtual ticket and now I want to go in person. Can I upgrade?  

If you have a virtual ticket and decide you’d like to go in person instead, you can upgrade your ticket to an in-person ticket as long as we have in-person seats available. 

We usually fill up quickly, so please get in touch by contacting hannah.tyler@contentsquare.com to confirm your in-person spot!

Brought to you by


PLATINUM:  Kibo-Mnt-Crt-Blk@4x dynamic yield

GOLD: AB Tasty Microsoft-Logo-PNG-Transparent REO-Logo


Contentsquare empowers brands to build better digital experiences.

Watch the 60 second demo video below