Networking
Registration & Networking Breakfast 🥐
10+
Speakers
10 December 2024
09:00 - 16:00
Crowne Plaza RDC, Riyadh
RIYADH 10/12/24
Supporting Association
Amina Hisham Naitah
Digital Transformation Director
Aaron Baid
Senior Product Owner
Samer ALRayyan
Deputy Director General for Customer Service Sector and DDG for National Labor Observatory
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Kamal Farag
Digital Services Director
Ahmad Shahroor
Director of Ecommerce Operations
Élodie Nicole Maurer
Director of Marketing & Communications
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Rafah Alkhatib
Sr. Manager - Technology Solutions and Innovation
Khalid A. Bin Rayes
General Director Business Development
Waleed Khalid Alhamdan
Principal Consultant- Customer Experience & Business Growth Strategist
Yasemin Gülle
Digital Channels Manager
Ayush Kapuria
Chief Commercial Officer
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Hanadi Mahmoud Sadeq
Director Clients Advocacy & Sustainability
Hasan Mushtaq
Chief Technology Officer IACO
Ahmad Salama
VP & General Manager MENAT
Dave Anderson
VP Product Marketing
Ameera Hassan Alhassan
Customer Success Manager
Diaa ElDin Nasr
Regional Director, Head of Business KSA & Levant
Volha Smirnova
Enterprise Account Executive
Mohammed Alshehri
Technical Account Executive
09:00
10:00
Main stage
CX Circle Kick-off with Contentsquare
Mohammed Alsheri
Technical Account Manager
10:10
Main stage
Level-up Your Digital CX Strategy
Ahmad Salama
VP & General Manager MENAT
Dave Anderson
VP Product Marketing
Join us for a sneak peek into the future of customer experience. Gain exclusive insights into the cutting-edge developments in analytics and experience intelligence. Don't miss this opportunity to stay ahead of the curve and unlock the potential of tomorrow's customer journey.
10:35
Main stage
How The Ministry Of Hajj & Umrah Is Leveraging Experience Intelligence Tools To Increase The International Reach
Amina Hisham Naitah
Digital Transformation Director
Ameera Hassan Alhassan
Customer Success Manager
10:50
Main stage
Optimizely
Building Your Online Brand Like a Boss
Aaron Baid
CRO & Product Design CoE Lead
11:05
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Main stage
Transforming the Job Seeker Experience - a Data-Driven Approach
Samer ALRayyan
Deputy Director General for Customer Service & DDG for National Labor Observatory
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Kamal Farag
Digital Services Director
Diaa ElDin Nasr
Regional Director, Head of Business KSA & Levant
11:20
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Main stage
Insider
From Oven to Heart - How Maestro Pizza Delivers Happiness
Ayush Kapuria
Chief Commercial Officer
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11:35
Networking
Time for a Stretch & Coffee Break ☕️
12:15
Main stage
Panel discussion - Driving Digital Transformation with Next-level CX
Élodie Nicole Maurer
Director of Marketing and Communications
Rafah Alkhatib
Sr. Manager - Technology Solutions and Innovation
Khalid A. Bin Rayes
General Director Business Development
Waleed Khalid Alhamdan
Principal Consultant- Customer Experience & Business Growth Strategist
Volha Smirnova
Account Executive
12:40
Main stage
From Data Insights to Revenue Boost - Landing Page Optimization and Retail Media
Yasemin Gülle
Digital Channels Manager
12:55
Main stage
How Contentsquare Strengthens Xcite's Digital Experience - from Implementation to ROI
Ahmad Shahroor
Director of Ecommerce Operations
13:10
Main stage
Listening To Win - Building Deeper Connections With Your Customers
Hanadi Mahmoud Sadeq
Director, Clients Advocacy & Sustainability
13:25
Main stage
Tealium
Managing the Tsunami of Data
Hasan Mushtaq
Chief Technology Officer IACO
13:40
Main stage
Closing Words by Contentsquare
Mohammed Alsheri
Technical Account Manager
14:00
Networking
Networking & Lunch
15:00
Breakout rooms
Members Meet-up - for CX Association Members Only.
16:00
Game Over.
Platinum
Gold
Gold
Gold
Networking
