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Spend the afternoon diving deeper into the ideas shaping customer experience today with a dynamic lineup of breakout sessions across multiple stages. Hear directly from industry experts and practitioners as they share real-world success stories, unpack key challenges, and explore emerging opportunities. Whether you're looking for tactical insights or strategic inspiration, these sessions offer a chance to engage with diverse perspectives and walk away with actionable takeaways tailored to your CX goals.
1,500+
Marketing, Product, Data,
E-commerce, &
Digital Leaders
Marketing, Product, Data,
E-commerce, &
Digital Leaders
The speakers were thoughtful
and knowledgeable, and offered
insights I can use directly in my role
and knowledgeable, and offered
insights I can use directly in my role
Sean McGinty
CMO
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Feliz Papich
SVP, Digital Technology, Experience & Insights
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Jonathan Cherki
CEO
Rachel Obstler
CPO
10am
Arrival and Networking 🥐
Rise and shine! Grab a coffee, some breakfast on us, and let the networking begin.
11am
CX Circle kick off with Contentsquare
Take your seats at the mainstage and tune in as our hosts welcome everyone to CX Circle NYC.
11:10am
Building great customer experiences in an AI-shaped world
Join Contentsquare's CEO to unveil the future of digital experience - where AI-driven, hyper-personalized interactions redefine how businesses connect with customers.
11:50am
Customer Spotlight: Real-world CX case study
In this session, a featured customer will take the stage to share a real-world case study highlighting their customer experience journey. Attendees will gain insights into the challenges faced, strategies implemented, and measurable outcomes achieved. From lessons learned to best practices, this session offers a practical look at how organizations are driving meaningful CX impact in today’s evolving landscape.
12:05pm
Keynote reveal coming soon
We’re keeping this one under wraps—for now. Join us for a highly anticipated keynote featuring a soon-to-be-announced speaker at the forefront of AI-driven transformation. Expect bold ideas, forward-looking strategies, and practical inspiration for leveraging AI to redefine CX. Stay tuned for the big reveal—you won’t want to miss it.
12:35pm
Networking Lunch 🥗
Recharge, grab a bite and explore CX Circle before we dive into our afternoon sessions!
2pm
Breakout Sessions
Spend the afternoon exploring the ideas shaping customer experience through dynamic breakout sessions across multiple stages.
3:05pm
Afternoon Break ☕️
Take a break, stretch your legs, and fuel up for even more inspiring talks ahead.
3:35pm
Breakout Sessions
Spend the afternoon exploring the ideas shaping customer experience through dynamic breakout sessions across multiple stages.
Spend the afternoon diving deeper into the ideas shaping customer experience today with a dynamic lineup of breakout sessions across multiple stages. Hear directly from industry experts and practitioners as they share real-world success stories, unpack key challenges, and explore emerging opportunities. Whether you're looking for tactical insights or strategic inspiration, these sessions offer a chance to engage with diverse perspectives and walk away with actionable takeaways tailored to your CX goals.
4:10pm
Closing Keynote: Inspiring what’s next
End the event on a high note with a powerful closing keynote designed to inspire action and forward momentum. This session will reflect on the ideas, innovations, and connections shared throughout the experience, while offering a compelling vision for what comes next. Expect energizing insights, meaningful takeaways, and a renewed sense of purpose to carry into your CX journey beyond the event.
5:00pm
Afterparty 🥂
Join us on the rooftop for a celebratory happy hour to close out CX Circle filled with cocktails, tasty bites, and epic views of NYC.
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