Absolutely! Just be sure to send them the registration link, so they can sign up for their own ticket.
The U.S. edition of CX Circle returns to New York City on Tuesday, September 30th for an exclusive, one-day event presented by:
Tailored for professionals across Product, Marketing, Data & Analytics, and IT, our event aims to foster collaboration, share cutting-edge insights, and promote excellence in online customer experience practices. Our goal is to help digital professionals transform their businesses by showcasing ways to deliver online experiences that their customers love, seek, and deserve.
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Kelly Soligon
VP Digital Direct Sales
Seth Stuck
VP Product Research & Analytics
Sarah Kaplan
Director of eCommerce
Chip Lewis
Director of Web Analytics
Kai Street
Sr. Director Digital Experience
Aaron Baid
Sr. Product Owner, Global Customer Engagement
Stacey Howe
Senior eCommerce Optimization Specialist
Layla Kahn
Director, North America Channel and Alliances
Jonathan Cherki
CEO
Rachel Obstler
SVP Product
Vijay Umapathy
VP Product Management
Molly Shelestak
Principal Product Manager
10:00
Arrival and breakfast đ„
Fuel up for the day! Grab a coffee, a nutritious bite, and dive into networking!
11:00
CX Circle kick off with Contentsquare
Let's kick off CX Circle together and celebrate this year's CX Circle Awards winners!
Join us as we set the stage for an energizing day ahead, centered around this yearâs theme: Fast forwarding your CX. Discover how leading brands are accelerating customer experience innovationâand what it takes to turn vision into action, faster. Weâll also take a moment to recognize and celebrate the winners of the CX Circle Awards, honoring standout individuals who are setting new standards in customer experience.
Get ready to connect, reflect, and fast forward.
11:10
From data to autonomy: CX in the age of AI
Customer expectations move fast. Your experience should move faster. In this session, Contentsquare CEO Jonathan Cherki explores how autonomous intelligence is transforming CX from a manual, reactive discipline into a self-improving engine of growth. Learn how AI agents, predictive insight, and automation are converging to create experiences that are not only faster, but smarter â adapting in real-time to human needs, and freeing teams to focus on what matters most.
CEO
Jonathan Cherki
CEO
Contentsquare
12:00
Personalization at full speed
Join Dynamic Yield for a high-impact session on accelerating customer experience through cutting-edge personalization strategies. Discover how to fast forward your CX by delivering tailored experiences at every touchpoint, in real time.
12:20
Opening keynote to be revealed soon đ
Get ready for an unforgettable experienceâour keynote speaker is a powerhouse in their field, bringing insight, inspiration, and a few surprises. Stay tuned for the big revealâyou wonât want to miss this.
1:00
Networking lunch đŻ
Take a moment to recharge, discover our exciting new product pavilion, connect with partners, and mingle with fellow CXperts.
2:15
AI + Personalization: Microsoftâs formula for DTC success
VP Digital Direct Sales
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Kelly Soligon
VP Digital Direct Sales
Microsoft
This session will explore how Microsoft leverages real-time customer data and machine learning to tailor touchpoints â from product discovery to post-purchase engagement â increasing conversions, boosting retention, and growing lifetime customer value.
You'll hear firsthand how Microsoft's DTC strategy blends intelligent automation, customer insight, and a thoughtful product strategy to deliver meaningful experiences that keep customers coming back.
Contentsquare, unlocked: speed to value for every digital team
SVP Product
Rachel Obstler
SVP Product
Contentsquare
You donât need to be a data expert to drive impact with Contentsquare. This session is built for marketers, eCommerce teams, product managers, UX/UI designersâand anyone looking to get more value from the platformâfast. Learn how to unlock the platformâs full potential to surface meaningful insights, monitor errors, and optimize key journeys without needing an analyst background. Whether youâre new to analytics or looking to level up your workflow, youâll walk away with practical ways to accelerate ROI and turn data into actionâquickly and confidently.
Operationalizing Digital Experience Analytics Roundtable
Join fellow digital, product, and marketing professionals for peer-driven conversations on how teams are bringing tools like Contentsquare, Heap, and Hotjar to life within their organizations. In small-group discussions, youâll explore real-world use cases, address common challenges, and learn how teams are embedding these tools into their day-to-day workflows to drive smarter decisions and stronger business outcomes.
Whether you're just getting started or looking to scale your analytics efforts, come ready to share insights, ask questions, and learn alongside peers navigating similar journeys.
Please note: Space is limited and participation is on a first-come, first-served basis.
Whether you're just getting started or looking to scale your analytics efforts, come ready to share insights, ask questions, and learn alongside peers navigating similar journeys.
Please note: Space is limited and participation is on a first-come, first-served basis.
2:50
Bridging the gap: syncing the cross-device customer journey
Director Web Analytics
Chip Lewis
Director Web Analytics
Shutterfly
When your customer journey jumps from phone to laptop and back again, are you keeping up? In this session, learn how to accelerate insight across platforms, spot the friction points, and create a seamless, data-driven pathâno matter where the experience starts.
Build your brand like a Boss: future-proof insights from Hugo Boss's digital redesign
This session will reveal the secrets to building a powerful online brand, drawing inspiration from Hugo Boss's recent journey to relaunch their digital properties. We'll take a deep dive into how Hugo Boss revitalized their online presence, allowing their unique sub-brands to shine. You'll gain practical, actionable tips on crafting authentic digital experiences that not only increase conversion but also foster deep customer loyalty.
Building the ideal data set
VP Product Research & Analytics
Seth Stuck
VP Product Research & Analytics
Fox Entertainment
In this session, we'll explore what it takes to build the ideal data setâone that serves multiple stakeholders across the organization without compromise. Learn how to align teams around a single source of truth, leverage data to drive smarter business decisions, and unlock efficiency through auto-capture technology that saves time and reduces manual work. Whether you're in marketing, product, or analytics, this session will show you how the right data foundation powers collaboration and impact.
3:20
Stretch break!
Don't worry; we've got something lined up to combat the afternoon slump! đ©âïž
3:50
Momentum by design: How to accelerate the customer journey
Sr. Director Digital Experience
Kai Street
Sr. Director Digital Experience
Madison Square Garden
Madison Square Garden knows a thing or two about unforgettable experiencesâand that now starts online. In this session, MSG reveals how they reimagined site navigation across multiple venues to create a faster, more intuitive path to purchase. Learn how to optimize customer journeys to reduce friction, accelerate conversion, and deliver VIP-level experiences across every touchpoint.
The future of experimentation: Bissell's tips to sweep you off your feet
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Senior eCommerce Optimization Specialist
Director, North America Channel and Alliances
Stacey Howe
Senior eCommerce Optimization Specialist
Bissell Homecare
Layla Kahn
Director, North America Channel and Alliances
AB Tasty
This session will feature insights from Bissell, a leading name in the cleaning game, offering a spotless vision for what's to come. Discover how Bissell harnesses the power of experience analytics to formulate winning hypotheses and drive next-level experimentation. Hear real-world use cases and gain practical tips to sweep your competition, ensuring you stay ahead in the competitive landscape.
Smarter data, connected insights: Building the behavioral backbone of your analytics
Principal Product Manager
Sr. Director, Product Management
Molly Shelestak
Principal Product Manager
Contentsquare
Vjay Umapathy
Sr. Director, Product Management
Contentsquare
Your ideal data set isn't complete without behavioral context. This session is built for data analysts and insights teams who want to move beyond fragmented dashboards and start building a connected, high-fidelity foundation for decision-making. You'll learn why behavioral data is essential for understanding what users doâand how it can drive impact far beyond the analytics team.
Weâll explore:
Weâll explore:
- How Contentsquare and Heap make behavioral data capture effortless through autocapture and retroactive tracking, and how Smart Events allow analysts to define, customize, and analyze key user actions without developer support
- Why behavioral data should be a core layer in your analytics stack, providing the âwhyâ behind every metricâfrom drop-offs to conversions
- How to connect your behavioral data externally using Data Connect, enabling seamless integration with your data lake, BI tools, and CDPs to:
- Train and enrich AI models using granular user behavior patterns
- Perform multi-year trend and cohort analysis without re-implementation
- Run retention and churn prediction models based on actual journey data
- Identify upsell opportunities by surfacing behaviors linked to expansion
- Enable customer support teams to prioritize and personalize help using behavioral insights
- Activate personalized campaigns by exporting behavior-based segments to downstream tools
4:25
To be revealed soon!
Weâre wrapping up our agenda with a keynote you wonât forgetâthought-provoking, energizing, and designed to leave you inspired. Donât miss this powerful finale that will challenge the way you think about the future of customer experience.
5:30
After party đȘ©
Join us on the rooftop for a celebratory happy hour to close out CX Circle filled with cocktails, tasty bites, and epic views of NYC.
Location
The Glasshouse
660 12th Avenue
New York, NY 10019
Need a hotel? Check out our discounted rates
