🚨 In person tickets are officially sold out. Join us anywhere virtually 🚨
Where CX meets innovation, transformation & AI.
Thursday, September 28, 2023
Join us in-person at SECOND in Midtown, NYC or virtually.
Hear from:
Those who register & attend virtually will be entered to win a trip to NYC. ✈️
The global phenomenon touches down in NYC for the first time, delivering the most content-packed, immersive CX Circle yet. With help from a lineup of inspirational, innovative and plausibly cybernetic digital experts, we’ll showcase the next era of digital experiences. You can catch all the most exciting advances in retention, personalization, experimentation and of course, ChatGPT (which only wrote about 65% of this).
“Very engaging, with a great range of topics and good speakers. The ability to attend digitally is great; and the tech used to make it a good experience on the remote channel is brilliant.”
- Past CX Circle global attendee
“Really interesting event which challenged some of the traditional thinking and encouraged new ideas.”
- Past CX Circle global attendee
“Full of new perspectives and
VERY FUN.”
- Past CX Circle global attendee
"Highly recommend! A fab range of guests and speakers covering a wide range of themes to really get you thinking. Great chance to network and speak to fellow customer experience professionals in person about what they're up to and get thoughts on any challenges you're facing"
- Past CX Circle global attendee
"Really interesting content - and a wide variety of it"
- Past CX Circle global attendee
No city does it better. And no B2B event does it like this! Contentsquare is built on the foundation of creating better experiences, and not only does our technology deliver on it, but we also throw an incredible party. Meet professionals from all different digital backgrounds and industries - from retail to B2B to FinServ and more.
🚨In person tickets are sold out. We encourage you to register to join us virtually.🚨
We understand not everyone can be with us in person, and that’s okay! Stream all the content from the comfort of your own home and keep your eyes peeled for some special surprises for our viewers. Tune in to your favorite sessions to hear from innovators sparking digital transformations.
Win a trip to NYC
By registering for CX Circle virtually, you’ll be automatically entered to win our grand prize. In honor of our CX Circle debut in NYC, one lucky winner will receive a digital travel gift-card to be used for a trip to New York.
Registrants must attend the virtual CX Circle event on September 28, 2023 in order to qualify. Register for virtual here
John Starks
Former New York Knicks basketball star, philanthropist and entrepreneur
Registration & Breakfast
Breakfast roundtable: Fueling seamless buying journeys
Emma Maddison
SVP of Client Success
Greg Olsten
Sr. Strategy Consultant
Dave Anderson
Head of Product Marketing & Strategy
In an era where convenience, personalization, and efficiency reign supreme, brands are under increasing pressure to create seamless buying experiences that cater to the ever-evolving preferences of modern consumers. In this roundtable, we will explore the innovative ways in which brands are leveraging user-generated content, data-driven insights, personalized product and service recommendations, and frictionless omnichannel experiences to streamline every step of the buying journey.
CX Circle kick-off
Navigating the new era of customer experience: From insights to excellence
Jonathan Cherki
Founder and CEO
Lucie Buisson
Chief Product Officer
Moderna
Accelerate business growth with data-driven decisions
Alissa Polucha
Principal Product Manager
Moderna
Jeff Cheal
VP, Strategic & Tech Partnerships
The decade of digital disruption
Denise Persson
CMO
Sehr Thadhani
CDO
Niki Hall
CMO
This decade is keeping us all on our toes. It requires a level of agility, fortitude and fortune-telling never seen before. Join industry powerhouses as we discuss how we embrace this decade of digital disruption to proactively accelerate change, innovation and future-proofing, instead of just trying to keep up.
Networking lunch
Unlock the power of content performance in the age of AI
Join us for an exclusive preview as Contentsquare and Credera team up to harness the power of AI to uncover conversion optimization opportunities in e-commerce experiences. In this session, Credera will showcase an AI engine, expertly trained on UX guidelines, that offers automated insights into improving conversions on your webpages. Discover the significance of analyzing content performance for target segments, pinpoint areas for enhancement, and unlock the power of multi-variate testing. Don't miss out on this opportunity to take your e-commerce experiences to the next level.
Integrated customer experience: The evolution from asking to listening
The Power of an Integrated Tech Stack
Scott Hutchins
VP, Solution Engineering
Rachel Fefer
Head of Americas Channel Sales
Eric Stoll
CEO
Dave Anderson
Head of Product Marketing & Strategy
Norwegian Cruise Line
Swipe right to find the experience you love and deserve
Ayuna Tckachenko
VP of Acquisition Experiences Digital Experimentation & Insights
Alexandra London*
Head of Digital
Kellay Buckelew
VP Digital Experience
Norwegian Cruise Line
John O'Melia
Chief Customer Officer
In just the past 18 months, the consumer landscape has changed drastically. Everything can seemingly change in the blink of an eye, including customer behaviors. How are brands continuously adapting to new customer behaviors, expectations and journeys?
Zoom and the Zoom logo are trademarks of Zoom Video Communications, Inc., registered in the U.S. and other countries.*
Break
Maintaining trust in today's hyper-digital age
Nilanjan Adhya
CDO
Pete Huh
CIO/CTO
Brand and customer relationships are like any relationship–they rely on trust. Trust in today’s digital age is paramount for building and retaining customers. We all know this is important to companies, but what are companies doing–or what should they do– to ensure this investment is protected and understood?
A fearless fireside chat with Rebecca Minkoff
Rebecca Minkoff
Founder, designer, and entrepreneur
Elevate your game with former New York Knicks John Starks' playbook for success
John Starks
Former New York Knicks basketball star, philanthropist and entrepreneur
John Starks, former New York Knicks basketball player, philanthropist and entrepreneur, takes the stage to inspire us with his life story. He'll delve into his pivotal leadership role, the art of teamwork and the nuances of fostering fan engagement—all elements that resonate not just in the realm of sports, but in life.
Afterparty
CX Circle is a wrap!
Wednesday, September 27th
Invite only
Event for Contentsquare customers to network and exchange with CX Circle speakers and digital experience pioneers ahead of the event.
Wednesday, September 27th | 7pm - 10pm EST
Invite only
Join fellow executives and CX Circle speakers for conversations around DX and a tailored Michelin star dinner experience to kick off festivities.
Wednesday, September 27 | 1:30PM - 5:30PM EST
Invite only
VIP forum to learn more about the future of the Contentsquare platform and have thoughtful conversations with industry leaders in the digital experience space.
Thursday, September 28th | 8:30AM - 10AM EST
Invite only
As a Contentsquare client, you have the privilege to join this exclusive client breakfast where you’ll be able to network and get to know your DX expert peers before CX Circle in an intimate setting.
Thursday, September 28 | 4PM - 4:45PM
Located in the heart of Manhattan and on the second floor of the Hotel Eventi, SECOND is a bespoke events space where the world’s leading brands, creators, and social clients host extraordinary events. Visit venue website.
Hyatt House
New York/Chelsea
Please note: rooms are available on a first come, first serve basis. Book early to ensure you lock in a discounted rate before block is sold out.
Deadline to reserve is August 30.
Hilton Garden Inn New York
Manhattan-Chelsea
121 W 28th St, New York, NY 10001
SOLD OUT
Of course! If you can’t make it to NYC or prefer to participate from afar, you can still join in on the fun from wherever you are! When registering, select the 'virtual' option.
CX Circle’s in-person event is an invitation-only event for professionals in the digital space (brands only—sorry agencies and vendors!). The good news is, the event will be live-streamed, so we welcome everyone to join us virtually!