🚨 In person tickets are officially sold out. Join us anywhere virtually 🚨

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NEW YORK

 

The New Era of Digital ExperienceSquircle-green (1)

Where CX meets innovation, transformation & AI.


 

Thursday, September 28, 2023

Join us in-person at SECOND in Midtown, NYC or virtually.

 

Hear from:

You are registering for
CX Circle Virtual!

 

Those who register & attend virtually will be entered to win a trip to NYC. ✈️

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CX Circle comes to New York CitySquircle-green (1)

 

The global phenomenon touches down in NYC for the first time, delivering the most content-packed, immersive CX Circle yet. With help from a lineup of inspirational, innovative and plausibly cybernetic digital experts, we’ll showcase the next era of digital experiences. You can catch all the most exciting advances in retention, personalization, experimentation and of course, ChatGPT (which only wrote about 65% of this).

 

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Get the full experience in person

 

No city does it better. And no B2B event does it like this! Contentsquare is built on the foundation of creating better experiences, and not only does our technology deliver on it, but we also throw an incredible party. Meet professionals from all different digital backgrounds and industries - from retail to B2B to FinServ and more.

 

🚨In person tickets are sold out. We encourage you to register to join us virtually.🚨

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Catch all the action virtually 

 

We understand not everyone can be with us in person, and that’s okay! Stream all the content from the comfort of your own home and keep your eyes peeled for some special surprises for our viewers. Tune in to your favorite sessions to hear from innovators sparking digital transformations.


Win a trip to NYC
By registering for CX Circle virtually, you’ll be automatically entered to win our grand prize. In honor of our CX Circle debut in NYC, one lucky winner will receive a digital travel gift-card to be used for a trip to New York. 

Registrants must attend the virtual CX Circle event on September 28, 2023 in order to qualify. Register for virtual here

 

 
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SpeakersSquircle-green (1)

 

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John Starks

 

Former New York Knicks basketball star, philanthropist and entrepreneur

Rebecca

 

Rebecca Minkoff

Founder, designer, and entrepreneur

 

Nilanjan Adhya

 

Nilanjan Adhya

 

CDO

 

Property 1=Alexandra London

 

Alexandra London*

Head of Digital

 

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Property 1=KellayNorweigan

 

Kellay Buckelew

 

VP Digital Experience

 

Norwegian Cruise Line

 

Sehr Thadhani

 

Sehr Thadhani

 

Chief Digital Officer

 

Peter Huh, Capital Brands/Nutribullet

 

Peter Huh

 

CIO/CTO

 

Property 1=Denise

 

Denise Persson

CMO

 

Property 1=Scott Hutchins

 

Scott Hutchins

 

VP, Solution Engineering

 

Property 1=Michele Fisher

 

Michele Fisher

Business Strategy Lead, WW Retail and Consumer Goods

 

jeff-1

 

Jeff Cheal

VP, Strategic & Tech Partnerships

 

ayuna

 

Ayuna Tckachenko
VP of Acquisition Experiences Digital Experimentation & Insights 

 

Greg-1

 

Greg Olsten

Senior Strategy Consultant

alissa (1)

 

Alissa Polucha

Principal Product Manager


Moderna

 

Property 1= Rachel Fefer

 

Rachel Fefer

Head of Global Agency Partner Program & Americas Channel Sales

Property 1=Eric Stoll

 

Eric Stoll

 

CEO

 

Emma Maddis

 

Emma Maddison

SVP of Client Success

Jon Cherki

 

Jonathan Cherki

 

Founder and CEO

 

Property 1=Niki Hall (1)

 

Niki Hall

 

Chief Marketing Officer

 

Lucie-1

 

Lucie Buisson

 

Chief Product Officer

 

Property 1=John OMelia (1)

 

John O'Melia

 

Chief Customer Officer

 

Property 1=Danielle

 

Danielle Levitas

 

VP of Marketing

 

Dave (1)

 

Dave Anderson

Head of Product Marketing & Strategy

 

 

AgendaSquircle-green (1)

 

10:00AM ET

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In-person

Registration & Breakfast

10:20AM ET

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monetate-1

In-person

Breakfast roundtable: Fueling seamless buying journeys

Emma Maddis

Emma Maddison
SVP of Client Success

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Greg-1

Greg Olsten
Sr. Strategy Consultant

monetate-1

 

Dave (1)

Dave Anderson
Head of Product Marketing & Strategy

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In an era where convenience, personalization, and efficiency reign supreme, brands are under increasing pressure to create seamless buying experiences that cater to the ever-evolving preferences of modern consumers. In this roundtable, we will explore the innovative ways in which brands are leveraging user-generated content, data-driven insights, personalized product and service recommendations, and frictionless omnichannel experiences to streamline every step of the buying  journey.

11:00AM ET

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In-person
Virtual

CX Circle kick-off

11:10AM ET

Contentsquare-logo.svg-Nov-18-2022-02-46-47-9887-PM
In-person
Virtual

Navigating the new era of customer experience: From insights to excellence

 Jon Cherki

Jonathan Cherki 
Founder and CEO

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Lucie-1

Lucie Buisson 
Chief Product Officer 

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11:40AM ET

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Moderna

In-person
Virtual

Accelerate business growth with data-driven decisions

alissa (1)

Alissa Polucha
Principal Product Manager

Moderna

 


jeff-1

Jeff Cheal

VP, Strategic & Tech Partnerships

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12:10PM ET

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In-person
Virtual

The decade of digital disruption

Property 1=Denise

Denise Persson
CMO

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Sehr Thadhani

Sehr Thadhani
CDO

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Property 1=Niki Hall (1)

Niki Hall
CMO

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This decade is keeping us all on our toes. It requires a level of agility, fortitude and fortune-telling never seen before. Join industry powerhouses as we discuss how we embrace this decade of digital disruption to proactively accelerate change, innovation and future-proofing, instead of just trying to keep up. 

12:35PM ET

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In-person

Networking lunch

12:40PM ET

credera-1
Virtual

Unlock the power of content performance in the age of AI

Join us for an exclusive preview as Contentsquare and Credera team up to harness the power of AI to uncover conversion optimization opportunities in e-commerce experiences. In this session, Credera will showcase an AI engine, expertly trained on UX guidelines, that offers automated insights into improving conversions on your webpages. Discover the significance of analyzing content performance for target segments, pinpoint areas for enhancement, and unlock the power of multi-variate testing. Don't miss out on this opportunity to take your e-commerce experiences to the next level.

1:00PM ET

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Virtual

Integrated customer experience: The evolution from asking to listening

 As customer’s needs continue to evolve so have the ways in which brands listen and act. Now more than ever, brands must embrace the move from asking to listening across a wide rage of customer signals. Join us as we discuss how leading brands are leveraging both direct and indirect feedback to differentiate themselves through the power of IntegratedCX. 

2:00PM ET

UT Logo 2020
bloomreach

arke logo

In-person
Virtual

The Power of an Integrated Tech Stack

Property 1=Scott Hutchins

Scott Hutchins
VP, Solution Engineering

UT Logo 2020

Property 1= Rachel Fefer

Rachel Fefer
Head of Americas Channel Sales

bloomreach

 

Property 1=Eric Stoll

Eric Stoll
CEO

arke logo

 

Dave (1)

Dave Anderson
Head of Product Marketing & Strategy

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A truly integrated tech stack can change how your business runs, but building one can be challenging. Join our tech stack experts to learn how you can overcome roadblocks that may be keeping you from harnessing the true power of your tech stack.

2:30PM ET

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ZoomLogo

Norwegian Cruise Line

 

In-person
Virtual

Swipe right to find the experience you love and deserve




ayuna

Ayuna Tckachenko

VP of Acquisition Experiences Digital Experimentation & Insights 

American-Express-logo

 

Property 1=Alexandra London

Alexandra London*

Head of Digital

ZoomLogo

Property 1=KellayNorweigan

Kellay Buckelew
VP Digital Experience

Norwegian Cruise Line

 

Property 1=John OMelia (1)

John O'Melia

Chief Customer Officer

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In just the past 18 months, the consumer landscape has changed drastically. Everything can seemingly change in the blink of an eye, including customer behaviors. How are brands continuously adapting to new customer behaviors, expectations and journeys?

 

Zoom and the Zoom logo are trademarks of Zoom Video Communications, Inc., registered in the U.S. and other countries.*

2:55PM ET

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In-person

Break

3:25PM ET

 blackrock

nutribullet

microsoft-1
In-person
Virtual

Maintaining trust in today's hyper-digital age

Neel Adhya-1

Nilanjan Adhya 
CDO 

blackrock

 

Peter Huh, Capital Brands

Pete Huh
CIO/CTO

nutribullet
 

 

 

 

Property 1=Michele Fisher

Michele Fisher
Business Strategy Lead, WW Retail and Consumer Goods
microsoft-1
 

Brand and customer relationships are like any relationship–they rely on trust. Trust in today’s digital age is paramount for building and retaining customers. We all know this is important to companies, but what are companies doing–or what should they do– to ensure this investment is protected and understood?

3:50PM ET

Rebecca-Minkoff-Logo

In-person
Virtual

A fearless fireside chat with Rebecca Minkoff

Rebecca

Rebecca Minkoff
Founder, designer, and entrepreneur

Rebecca-Minkoff-Logo

 

4:10PM ET

john starks (4)
In-person
Virtual

Elevate your game with former New York Knicks John Starks' playbook for success

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John Starks
Former New York Knicks basketball star, philanthropist and entrepreneur

John Starks, former New York Knicks basketball player, philanthropist and entrepreneur, takes the stage to inspire us with his life story. He'll delve into his pivotal leadership role, the art of teamwork and the nuances of fostering fan engagement—all elements that resonate not just in the realm of sports, but in life.

4:30PM ET

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In-person

Afterparty

6:30PM ET

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In-person

CX Circle is a wrap!

 

VIP Events Squircle-green (1)

 

LocationSquircle-green (1)

 

SECOND, 849 6th Ave, New York, NY 10001

 

Located in the heart of Manhattan and on the second floor of the Hotel Eventi, SECOND is a bespoke events space where the world’s leading brands, creators, and social clients host extraordinary events. Visit venue website.

 

 

Hotel AccommodationsSquircle-green (1)

 

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Hyatt House
New York/Chelsea

815 6th Avenue, New York, NY 10001
$339+ / night
 

Please note: rooms are available on a first come, first serve basis. Book early to ensure you lock in a discounted rate before block is sold out.

Deadline to reserve is August 30.

hilton

Hilton Garden Inn New York
Manhattan-Chelsea
121 W 28th St, New York, NY 10001

 

SOLD OUT

 

 

 

 

 

FAQSquircle-green (1)

 

Of course! If you can’t make it to NYC or prefer to participate from afar, you can still join in on the fun from wherever you are! When registering, select the 'virtual' option.

CX Circle’s in-person event is an invitation-only event for professionals in the digital space (brands only—sorry agencies and vendors!). The good news is, the event will be live-streamed, so we welcome everyone to join us virtually!

We'd love for you to bring a colleague, however we cap registrations at 2 professionals per brand for the in-person event. If you bring a plus-one, please ensure they're also registered on this page.
Yes! As our first hybrid CX Circle event, we want to help digital professionals experience the magic of CX Circle in-person! If you need help convincing your boss, we've drafted up an email template to help you get the green light!  Email template here!
CX Circle is a complimentary event for digital professionals.
Located in the heart of Manhattan, and well connected to most of New York and New Jersey, there are a plethora of places to stay. If you’re coming by car, truck, bus, or train, virtually all routes lead to CX Circle, so the Big Apple really is your oyster.
 
 Venue Address: SECOND, 849 6th Ave, New York, NY 10001
If you can no longer attend the in-person event, please contact us.events@contentsquare.com so we can re-allocate your ticket. We’d be happy to switch you to a virtual pass, so you can still catch all of the content when it’s most convenient.
This isn’t your traditional, stuffy B2B conference. We encourage you to wear whatever you feel most comfortable in.
If you have any additional questions, please contact us.events@contentsquare.com

Prioritize mobile, benchmark experiences and surface better insights with Contentsquare.

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