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Where CX meets innovation, transformation & AI.
Thursday, September 28, 2023
Join us in-person at SECOND in Midtown, NYC or virtually.
Hear from:
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The global phenomenon touches down in NYC for the first time, delivering the most content-packed, immersive CX Circle yet. With help from a lineup of inspirational, innovative and plausibly cybernetic digital experts, we’ll showcase the next era of digital experiences. You can catch all the most exciting advances in retention, personalization, experimentation and of course, ChatGPT (which only wrote about 65% of this).
Rave reviews
“Very engaging, with a great range of topics and good speakers. The ability to attend digitally is great; and the tech used to make it a good experience on the remote channel is brilliant.”
- Past CX Circle global attendee
“Really interesting event which challenged some of the traditional thinking and encouraged new ideas.”
- Past CX Circle global attendee
“Full of new perspectives and
VERY FUN.”
- Past CX Circle global attendee
"Highly recommend! A fab range of guests and speakers covering a wide range of themes to really get you thinking. Great chance to network and speak to fellow customer experience professionals in person about what they're up to and get thoughts on any challenges you're facing"
- Past CX Circle global attendee
"Really interesting content - and a wide variety of it"
- Past CX Circle global attendee
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Speakers
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John Starks
Former New York Knicks basketball star, philanthropist and entrepreneur
Rebecca Minkoff
Founder, designer, and entrepreneur
Nilanjan Adhya
CDO
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Alexandra London*
Head of Digital
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Kellay Buckelew
VP Digital Experience
Norwegian Cruise Line
Sehr Thadhani
Chief Digital Officer
Peter Huh
CIO/CTO
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Denise Persson
CMO
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Scott Hutchins
VP, Solution Engineering
Michele Fisher
Business Strategy Lead, WW Retail and Consumer Goods
Jeff Cheal
VP, Strategic & Tech Partnerships
Ayuna Tckachenko
VP of Acquisition Experiences Digital Experimentation & Insights
Greg Olsten
Senior Strategy Consultant
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Alissa Polucha
Principal Product Manager
Moderna
Rachel Fefer
Head of Global Agency Partner Program & Americas Channel Sales
Eric Stoll
CEO
Emma Maddison
SVP of Client Success
Jeff Catlin
Head of Product, Integrated CX & Artificial Intelligence
Gianna Jackson
SVP of Sales, Americas
Phil Lockhart
Chief Director Officer
Charles Levitte
Senior Manager
Jonathan Cherki
Founder and CEO
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Niki Hall
Chief Marketing Officer
Lucie Buisson
Chief Product Officer
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John O'Melia
Chief Customer Officer
Danielle Levitas
VP of Marketing
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Dave Anderson
Head of Product Marketing & Strategy
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Agenda
10:00AM ET
Registration & Breakfast
10:20AM ET
Breakfast roundtable: Fueling seamless buying journeys
Emma Maddison
SVP of Client Success
Greg Olsten
Sr. Strategy Consultant
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Dave Anderson
Head of Product Marketing & Strategy
In an era where convenience, personalization, and efficiency reign supreme, brands are under increasing pressure to create seamless buying experiences that cater to the ever-evolving preferences of modern consumers. In this roundtable, we will explore the innovative ways in which brands are leveraging user-generated content, data-driven insights, personalized product and service recommendations, and frictionless omnichannel experiences to streamline every step of the buying journey.
11:00AM ET
CX Circle kick-off
11:10AM ET
Navigating the new era of customer experience: From insights to excellence
Jonathan Cherki
Founder and CEO
Lucie Buisson
Chief Product Officer
11:40AM ET
Moderna
Accelerate business growth with data-driven decisions
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Alissa Polucha
Principal Product Manager
Moderna
Jeff Cheal
VP, Strategic & Tech Partnerships
12:10PM ET
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The decade of digital disruption
Denise Persson
CMO
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Sehr Thadhani
CDO
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Niki Hall
CMO
This decade is keeping us all on our toes. It requires a level of agility, fortitude and fortune-telling never seen before. Join industry powerhouses as we discuss how we embrace this decade of digital disruption to proactively accelerate change, innovation and future-proofing, instead of just trying to keep up.
12:35PM ET
Networking lunch
12:40PM ET
Unlock the power of content performance in the age of AI
Phil Lockhart
Chief Digital Officer
Charles Levitte
Senior Manager
Join us for an exclusive preview as Contentsquare and Credera team up to harness the power of AI to uncover conversion optimization opportunities in e-commerce experiences. In this session, Credera will showcase an AI engine, expertly trained on UX guidelines, that offers automated insights into improving conversions on your webpages. Discover the significance of analyzing content performance for target segments, pinpoint areas for enhancement, and unlock the power of multi-variate testing. Don't miss out on this opportunity to take your e-commerce experiences to the next level.
1:00PM ET
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Integrated customer experience: The evolution from asking to listening
Gianna Jackson
SVP of Sales
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Jeff Catlin
Head of Product, Integrated CX & AI
2:00PM ET
The Power of an Integrated Tech Stack
Scott Hutchins
VP, Solution Engineering
Rachel Fefer
Head of Americas Channel Sales
Eric Stoll
CEO
Dave Anderson
Head of Product Marketing & Strategy
2:30PM ET
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Norwegian Cruise Line
Swipe right to find the experience you love and deserve
Ayuna Tckachenko
VP of Acquisition Experiences Digital Experimentation & Insights
Alexandra London*
Head of Digital
Kellay Buckelew
VP Digital Experience
Norwegian Cruise Line
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John O'Melia
Chief Customer Officer
In just the past 18 months, the consumer landscape has changed drastically. Everything can seemingly change in the blink of an eye, including customer behaviors. How are brands continuously adapting to new customer behaviors, expectations and journeys?
Zoom and the Zoom logo are trademarks of Zoom Video Communications, Inc., registered in the U.S. and other countries.*
2:55PM ET
Break
3:25PM ET
Maintaining trust in today's hyper-digital age
Nilanjan Adhya
CDO
Pete Huh
CIO/CTO
Business Strategy Lead, WW Retail and Consumer Goods
Brand and customer relationships are like any relationship–they rely on trust. Trust in today’s digital age is paramount for building and retaining customers. We all know this is important to companies, but what are companies doing–or what should they do– to ensure this investment is protected and understood?
3:50PM ET
A fearless fireside chat with Rebecca Minkoff
Rebecca Minkoff
Founder, designer, and entrepreneur
4:10PM ET
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Elevate your game with former New York Knicks John Starks' playbook for success
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John Starks
Former New York Knicks basketball star, philanthropist and entrepreneur
John Starks, former New York Knicks basketball player, philanthropist and entrepreneur, takes the stage to inspire us with his life story. He'll delve into his pivotal leadership role, the art of teamwork and the nuances of fostering fan engagement—all elements that resonate not just in the realm of sports, but in life.
4:30PM ET
Afterparty
6:30PM ET
CX Circle is a wrap!
VIP Events
Location
Hotel Accommodations
Hyatt House
New York/Chelsea
$339+ / night
Please note: rooms are available on a first come, first serve basis. Book early to ensure you lock in a discounted rate before block is sold out.
Deadline to reserve is August 30.
Hilton Garden Inn New York
Manhattan-Chelsea
121 W 28th St, New York, NY 10001
SOLD OUT
FAQ
and our lovely sponsors
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