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Spend the afternoon diving deeper into the ideas shaping customer experience today with a dynamic lineup of breakout sessions across multiple stages. Hear directly from industry experts and practitioners as they share real-world success stories, unpack key challenges, and explore emerging opportunities. Whether you're looking for tactical insights or strategic inspiration, these sessions offer a chance to engage with diverse perspectives and walk away with actionable takeaways tailored to your CX goals.
1,500+
Marketing, Product, Data,
E-commerce, &
Digital Leaders
Marketing, Product, Data,
E-commerce, &
Digital Leaders
The speakers were thoughtful
and knowledgeable, and offered
insights I can use directly in my role
and knowledgeable, and offered
insights I can use directly in my role
Sol Rashidi
World’s 1st Chief AI Officer | 9 Patents | Best-Selling Author | Sr. Fellow at Harvard
Sol Rashidi
World’s 1st Chief AI Officer | 9 Patents | Best-Selling Author | Sr. Fellow at Harvard
Sol is the world's 1st Chief AI Officer appointed in 2016. As a Sr. Fellow at Harvard with 9 patents, a best-selling author, and a former Amazon exec and C-Suite Exec for several Fortune 100s, Sol was named FORBES “AI Maverick & Visionary of the 21st Century” in 2023, and FORBES 'Top 5 People Taking AI To Market' in 2025. Sol has also earned accolades like Top ‘100 AI Thought Leaders’, ‘Top 50 Women in Tech' and LinkedIn’s 2025 AI Influencer and 2026 Top AI Voice. Sol started her AI career in 2011 when she helped IBM launch Watson. Sol now focuses her time on research, education, and talent planning for organizations recreating their workforce to align with their AI investments. She educates on 1) Workforce preparation in the age of AI and what human intelligence looks like in the future 2) How to approach AI Security and Data Governance within AI ecosystems with her role at Cyera.
What sets Sol apart is she is an operator, educator, executive, and a mother. So her work and mission are a result of her 200+ deployments, real-world experience, and the countless change management programs she’s led. Additionally, Sol is the inventor and founder of The Human Amplification Index, a platform that measures the ROI of both your business and your workforce as a result of your AI Investments.
Feliz Papich
SVP, Digital Technology, Experience & Insights
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Sean McGinty
CMO
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Vince Koh
Global Head of Digital Commerce
Jason Lerman
VP of IT and Systems
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Sean Ali
Director, Digital UX, Research & Optimization
Adam Graves
Head of Marketing Analytics
Jonathan Cherki
CEO & Founder
Rachel Obstler
CPO
9:00am
CSQ Retail Client Club
Invitation-only breakfast for CSQ retail customers
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Maximize your CX Circle experience with an exclusive retail customer breakfast before the event begins. Grab a coffee, enjoy breakfast, and connect with fellow retailers who are all gearing up for the holiday rush. Think of it as a chance to compare notes, share what's keeping you up at night, and maybe even pick up a few ideas before peak season arrives!
Please note: this breakfast is exclusive to our CSQ retail customers. A calendar invite will be shared upon registering for CX Circle.
10am
Arrival and Networking 🥐
Rise and shine! Grab a coffee, some breakfast on us, and let the networking begin.
11am
CX Circle kick off with Contentsquare
Take your seats at the mainstage and tune in as our hosts welcome everyone to CX Circle NYC.
11:10am
Building great customer experiences in an AI-shaped world
Join Contentsquare's executive team to unveil the future of digital experience - where AI-driven, hyper-personalized interactions redefine how businesses connect with customers.
Jonathan Cherki
CEO & Founder
Contentsquare
Rachel Obstler
CPO
Contentsquare
11:50am
Behind the brand: Crocs on building better digital experiences through data
Join Crocs' SVP of Digital Technology Experience & Insights, Feliz Papich, for an inside look at the brand's customer experience journey.
Feliz Papich
SVP, Digital Technology, Experience & Insights
Crocs
In this candid case study, you'll hear how Crocs leverages customer insights, digital experience data, and technology innovation to better understand customer behavior, remove friction, and drive business outcomes. Discover the challenges they faced, the strategies they implemented, and the measurable results achieved.
12:05pm
The AI-first reality: What it takes to scale
Every organization wants to be AI-first. Few know how to turn that ambition into real business impact. In this opening keynote, Sol Rashidi shares lessons from leading more than 200 AI deployments across global enterprises. Drawing on her experience as the world's first Chief AI Officer, Sol will explore how organizations can move beyond experimentation to scale AI in ways that improve customer experiences, empower teams, and drive measurable results. Attendees will gain a practical framework for identifying high-impact AI opportunities, building the right foundations for success, and creating lasting value from their AI investments.
Sol Rashidi
World's 1st Chief AI Officer | 9 Patents | Best-Selling Author | Sr. Fellow at Harvard
12:35pm
Networking Lunch 🥗
Recharge, grab a bite and explore CX Circle before we dive into our afternoon sessions!
2pm
Breakout Sessions
Spend the afternoon exploring the ideas shaping customer experience through dynamic breakout sessions across multiple stages.
2:35pm
Breakout Sessions
Spend the afternoon exploring the ideas shaping customer experience through dynamic breakout sessions across multiple stages.
Spend the afternoon diving deeper into the ideas shaping customer experience today with a dynamic lineup of breakout sessions across multiple stages. Hear directly from industry experts and practitioners as they share real-world success stories, unpack key challenges, and explore emerging opportunities. Whether you're looking for tactical insights or strategic inspiration, these sessions offer a chance to engage with diverse perspectives and walk away with actionable takeaways tailored to your CX goals.
3:05pm
Afternoon Break ☕️
Take a break, stretch your legs, and fuel up for even more inspiring talks ahead.
3:35pm
Breakout Sessions
Spend the afternoon exploring the ideas shaping customer experience through dynamic breakout sessions across multiple stages.
Spend the afternoon diving deeper into the ideas shaping customer experience today with a dynamic lineup of breakout sessions across multiple stages. Hear directly from industry experts and practitioners as they share real-world success stories, unpack key challenges, and explore emerging opportunities. Whether you're looking for tactical insights or strategic inspiration, these sessions offer a chance to engage with diverse perspectives and walk away with actionable takeaways tailored to your CX goals.
4:10pm
Conversational commerce and the agentic future of customer journey
AI shopping assistants are going from novelty to necessity—and changing how customers discover, evaluate, and buy along the way. Drawing on hands-on experience at Amazon and AWS building AI shopping assistants for hundreds of millions of shoppers (and helping retailers and brands launch their own), this session cuts through the noise on what's real, what's hype, and what CX leaders actually need to know. We'll dig into the hard-won lessons and failure modes of deploying conversational commerce at scale, why agentic commerce is fast becoming an existential question for brands, and the practical steps you can take now to get "agent-ready" before AI takes over more of the customer journey.
Vince Koh
Global Head of Digital Commerce
AWS
5:00pm
Afterparty 🥂
Join us on the rooftop for a celebratory happy hour to close out CX Circle filled with cocktails, tasty bites, and epic views of NYC.
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