>> As customer expectations increase, and business budgets tighten, trying to hit your targets can feel like playing on hard mode. And even if you’ve got an abundance of tools and tech at your disposal, it’s tough to make sense of it all without the right behavioural insights.
>> CX Circle is here to help you level up your game. It’s Australia's biggest and best gathering of CX experts, where knowledge, new connections, and good times await. You’ll learn how to unlock the potential of your business’s digital experience and power up your growth.
>> Call it your cheat code to becoming a CX champion.
Matt Horn
Group General Manager - Customer & Digital
Ben Fettes
Vice President, Direct Customer Experience
Anna Kalinowska
Digital Product Owner
Bharathwaj Ragothaman
Head of Digital Optimisation
Mel Poon
Online Trade Manager
Maddy Baxter-Smith
Ecommerce Manager ANZ
Dave Anderson
Head of Product Marketing & Strategy
Monisha Voonna
Director of Solutions Consulting APJ
Simon McDonald
VP of Revenue, ANZ
Evan Rollins
Co-Founder
Nima Yassini
Director & Co-Founder
White Maven
Kate Cook
Head of Analytics
Tara Keenan
Senior Customer Success Manager
Conrad Dujin
Senior Customer Success Manager
Registration & Breakfast
Customer Power-up Breakfast
Start CX Circle off with your peers at an exclusive customer-only breakfast to meet with fellow users and exchange best practices. Fill your cup with barista made coffee, your plate with breakfast bites and your notebook with fresh ideas from users who leverage Contentsquare in their day-to-day to build seamless digital experiences.
We'll play a bit of matchmaker to help you make new connections based on your roles and unique interests and of course, there’ll be some games involved.
CX Circle kick-off with Contentsquare
Level up your digital CX strategy
Find out how digital experience analytics can help you level up your digital CX strategy to drive higher ROI.
Get a sneak peek into the future of Contentsquare and the exciting evolution of product analytics powered by Heap and integration with Hotjar.
Guest brand speaker coming soon
Guest brand speaker coming soon
Time for a stretch and coffee refuel
Guest brand speaker coming soon
Guest brand speaker coming soon
Cheat codes for building a customer-obsessed culture
Allianz is on a mission to be the best online insurer in Australia. To drive towards this ambition, they have built a customer-obsessed culture that means customers are at the centre of every decision they make. Find out the cheat codes for how they transformed their business:
Networking Lunch
Breakout sessions (choose your journey)
Simplifying the Complex: Lessons from P&O's site redesign quest
Even if you do everything by the book, it doesn't always work. P&O Cruises has one of the most complicated products and ecommerce experiences in the game, so making big changes to the website experience can be a big risk.
Learn how P&O Cruises avoided disaster during a site redesign (so that you can too) and how the team uses experimentation to bring CX to life through a highly complex ecommerce experience.
Level up your Contentsquare game
Whether you’re interested in onboarding the platform, or a long-standing customer, this session will give you insight into how Telstra and Big 4 are streamlining workflows, encouraging adoption and driving ROI with Contentsquare.
In the panel discussion, they’ll highlight the learnings from their partnership with us and share what their experience was like from team enablement across functions to the value they’ve seen since onboarding.
Refuel break: Drinks and dessert
Breakout sessions (choose your journey)
How to elevate your personal brand to boss level
Learn from an all-female panel as they highlight the pivotal importance of self-ownership in advancing your career. Discover how to identify and articulate your value, achievements, and impact with confidence. By embracing your successes, you'll be empowered to steer your career path and receive support from your peers.
Driving CX decisions with consumer science
The only way to level up your CX game is by using consumer science to drive change and optimisation through experimentation, across your whole business.
Discover how experimentation has allowed Country Road Group to breed autonomy and creativity within their teams, helping them to think outside the box when building their online customer experiences.
After-party
End of event
Meet us at The Commons Collective in Albert Park and get ready to hit play. Expect a day that'll power up your CX to the next level, discussions that will transport you to new realms (complete with cheat codes for success), alliances forged with top players in the industry, and our infamous after-party.
Address: The Commons Collective, 17 Moubray St, Melbourne VIC 3004
Attendance is free for all digital teams from online brands only.
If capacity permits we're happy for you to invite your team, but we do have a maximum limit of 4 people per brand.
Please email alice.davidson@contentsquare.com to sign up your team or they can register on this page.
Yes! This event will be streamed live via our virtual events platform, Bizzabo. When you sign up on the form at the top of the page, select "Virtual" for the "How will you be joining us?" question and you will receive your unique access link for the virtual event.
The Commons Collective event spaces are on the same level and provide accessible entry. If you require more information, please email alice.davidson@contentsquare.com
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