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CX Circle is the #1 hybrid event for customer experience professionals, built to help you level up your digital experience.

 

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>> CX Circle: Level up your CX game

 

>> As customer expectations increase, and business budgets tighten, trying to hit your targets can feel like playing on hard mode. And even if you’ve got an abundance of tools and tech at your disposal, it’s tough to make sense of it all without the right behavioural insights. 

>> CX Circle is here to help you level up your game. It’s Australia's biggest and best gathering of CX experts, where knowledge, new connections, and good times await. You’ll learn how to unlock the potential of your business’s digital experience and power up your growth. 

>> Call it your cheat code to becoming a CX champion.

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>> Your speakers

Matt-Horn

Matt Horn

Group General Manager - Customer & Digital

Maddy (2)

Maddy Baxter-Smith

Ecommerce Manager ANZ

Property 1=Anna (1)

Anna Kalinowska

Digital Product Owner

Property 1=Matt (1)

Matt Spowart

Head of Strategic Solutions

 

Melanie

Melanie J O'Brien

Accessibility Manager

Bharath

Bharathwaj Ragothaman

Head of Digital Optimisation

Laura

Laura Moller

Senior Digital Accessibility Analyst

Property 1=Jan Uwland

Jan Uwland

Director - Growth

 

Headshots-Apr-08-2024-01-56-39-0884-PM

Ben Fettes

Vice President, Direct Customer Experience 

 

Property 1=Mel

Mel Poon

Online Trade Manager

Property 1=Simon-Anderson

Simon Anderson

Head of Personalisation

 

Property 1=Kathryn

Kathryn Wilson

Chapter Lead - Digital Specialists

 

Property 1=Dave (1)

Dave Anderson

VP of Product Marketing 

 

Property 1=Monisha (1)

Monisha Voonna

Director of Solutions Consulting APJ

 

Property 1=Simon (1)

Simon McDonald

VP of Revenue, ANZ

Property 1=Evan (1)

Evan Rollins

Co-Founder

 

Nima

Nima Yassini

Director & Co-Founder

 

White Maven

Property 1=Kate

Kate Cook

Head of Analytics

 

Property 1=Stacey Issac

Stacey Isaac

Co-founder

 

White Maven

Property 1=Tara (1)

Tara Keenan

Manager, Customer Success APJ

 

Property 1=Conrad (1)

Conrad Dujin

Senior Customer Success Manager

 

>> Agenda

Start time: 8:30AM
CX Circle - Breakfast-1
Networking area
In-person

Registration & Breakfast

Start time: 8:30AM
CX Circle - Coffee-1
Eastern Bar (For customers-only)
In-person

Customer Power-up Breakfast

Property 1=Tara (1)
Tara Keenan
Manager, Customer Success APJ
Property 1=Conrad (1)
Conrad Dujin
Senior Customer Success Manager

Start CX Circle off with your peers at an exclusive customer-only breakfast to meet with fellow users and exchange best practices. Fill your cup with barista made coffee, your plate with breakfast bites and your notebook with fresh ideas from users who leverage Contentsquare in their day-to-day to build seamless digital experiences.

 

We'll play a bit of matchmaker to help you make new connections based on your roles and unique interests and of course, there’ll be some games involved.

Start time: 9:30AM
RGB_Contentsquare Vertical A Vivid Blue (1)
Mainstage
Hybrid

CX Circle kick-off with Contentsquare

Start time: 9:40AM
RGB_Contentsquare Vertical A Vivid Blue (1)
Mainstage
Hybrid

Level up your digital CX strategy

Property 1=Dave (1)
Dave Anderson
VP of Product Marketing
Property 1=Monisha (1)
Monisha Voonna
Director of Solutions Consulting, APJ

Find out how digital experience analytics can help you level up your digital CX strategy to drive higher ROI.

Get a sneak peek into the future of Contentsquare and the exciting evolution of product analytics powered by Heap and integration with Hotjar. 

Start time: 10:15AM
cotton-on-1
Mainstage
Hybrid

How to jump the UX gap to reach your high score

Matt
Matt Spowart
Head of Strategic Solutions

How embracing digital experience analytics helped Cotton On Group close the UX gap. 

Start time: 10:40AM
TWG_logo3x
Mainstage
Hybrid

Navigating the new reality with personalisation

Property 1=Kathryn
Kathryn Wilson
Chapter Lead - Digital Specialists

Discover how The Warehouse Group is leveraging personalisation to optimise their customer experience during challenging economic times. In this session, you'll gain insights into how to start personalising, how to secure senior stakeholder buy-in and what’s on their roadmap.

Start time: 11:05AM
CX Circle - Coffee-1
Networking area
In-person

Time for a stretch and coffee refuel

Start time: 11:45AM
Betashares_Logo_Master
 
Mainstage
Hybrid

Jan Uwland, Director - Growth

Start time: 12:10PM
Coles_logo.svg
 
Mainstage
Hybrid

Call of Duty: How Coles has made digital inclusion their mission

Property 1=Melanie
Melanie J O'Brien
Accessibility Manager
Property 1=Laura-1
Laura Moller
Senior Digital Accessibility Analyst

Can your customers who are blind, have low vision, physical or cognitive disabilities (and many more) access your company website or app? When it’s not designed and built with accessibility in mind, people with disability can be blocked from using it.

Learn how Coles wrote their digital accessibility playbook to ensure their online shopping (and other digital assets) are usable by everyone. In this talk, you'll learn about the key strategies, best practices, and mindset shifts that propelled Coles to the forefront of digital accessibility.

They'll cover:

  • What drove Coles to take action and make digital accessibility a priority for the business
  • How digital accessibility works at scale (inclusive agile)
  • Practical tips for your accessibility journey, what can you start with today
Start time: 12:35PM
Allianz
Mainstage
Hybrid

Cheat codes for building a customer-obsessed culture

Property 1=Anna (1)
Anna Kalinowska
Digital Product Owner

Allianz is on a mission to be the best online insurer in Australia. To drive towards this ambition, they have built a customer-obsessed culture that means customers are at the centre of every decision they make. Find out the cheat codes for how they transformed their business:

  • 3 questions that will unlock your potential to deliver an amazing digital experience
  • The squad model they use to focus on key customer journeys and intents to identify pain points and frictions 
  • How having the right tech stack and skillsets has set them up to successfully enhance their customers digital experience 
Start time: 01:00PM
CX Circle - Lunch-1
Networking area
In-person

Networking Lunch 

Start time: 2:00PM
CX Circle - Breakout
Breakout rooms
Hybrid

Breakout sessions (choose your journey)

Drumline Digital Session
Property 1=Evan (1)
Evan Rollins
Co-Founder
Drumline Digital 
Property 1=Ben
Ben Fettes
Vice President, Direct Customer Experience

 

Simplifying the Complex: Lessons from P&O's site redesign quest

 

Even if you do everything by the book, it doesn't always work. P&O Cruises has one of the most complicated products and ecommerce experiences in the game, so making big changes to the website experience can be a big risk.

 

Learn how P&O Cruises avoided disaster during a site redesign (so that you can too) and how the team uses experimentation to bring CX to life through a highly complex ecommerce experience.

Customer-led Session
Property 1=Bharath
Bharathwaj Ragothaman,
Head of Digital Optimisation
Property 1=Mel
Mel Poon
Online Trade Manager
Property 1=Simon-Anderson
Simon Anderson
Head of Personalisation

 

Level up your Contentsquare game

 

Whether you’re interested in onboarding the platform, or a long-standing customer, this session will give you insight into how Telstra, The Lottery Corporation and Big 4 are streamlining workflows, encouraging adoption and driving ROI with Contentsquare. 

 

In the panel discussion, they’ll highlight the learnings from their partnership with us and share what their experience was like from team enablement across functions to the value they’ve seen since onboarding. 

Start time: 2:30PM
CX Circle - Juice-1
Networking area
Hybrid

Refuel break: Drinks and dessert

Start time: 03:00PM
CX Circle - Breakout
Breakout rooms
Hybrid

Breakout sessions (choose your journey)

Women in Digital Panel
Property 1=Tara (1)
Tara Keenan
Manager, Customer Success APJ
Property 1=Maddy (2)
Maddy Baxter-Smith
Ecommerce Manager ANZ
Kate
Kate Cook
Head of Analytics
Property 1=Stacey Issac
Stacey Isaac
Co-founder
White Maven

 

How to elevate your personal brand to boss level

 

Learn from an all-female panel as they highlight the pivotal importance of self-ownership in advancing your career. Discover how to identify and articulate your value, achievements, and impact with confidence. By embracing your successes, you'll be empowered to steer your career path and receive support from your peers.

Optimizely Session
Property 1=Simon (1)
Simon McDonald
Vice President and General Manager, APJ
Nima
Nima Yassini
Director & Co-Founder 
White Maven
Matt
Matt Horn
Group General Manager - Customer & Digital

 

Driving CX decisions with consumer science

 

The only way to level up your CX game is by using consumer science to drive change and optimisation through experimentation, across your whole business. 



Discover how experimentation has allowed Country Road Group to breed autonomy and creativity within their teams, helping them to think outside the box when building their online customer experiences. 

Start time: 03:30PM
CX Circle - DJ-1
In-person

After-party 

Start time: 06:30PM

End of event

>> Rave reviews

>> FAQ

Attendance is free for all digital teams from online brands only. 

If capacity permits we're happy for you to invite your team, but we do have a maximum limit of 4 people per brand.

Please email alice.davidson@contentsquare.com to sign up your team or they can register on this page. 

Yes! This event will be streamed live via our virtual events platform, Bizzabo. When you sign up on the form at the top of the page, select "Virtual" for the "How will you be joining us?" question and you will receive your unique access link for the virtual event.

If you want to embrace the gaming theme and come as your favourite player then be our guest - this is completely up to you! We encourage you to wear whatever you feel most comfortable in.
 

The Commons Collective event spaces are on the same level and provide accessible entry. If you require more information, please email alice.davidson@contentsquare.com 

Want to see Contentsquare in action?

Find out how Contentsquare can help you level up your CX game now.

Request a demo Watch a 6-min product tour
 

Brought to you by

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and our lovely sponsors

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