Start CX Circle off with your peers at an exclusive customer-only breakfast to meet with fellow users and exchange best practices. Fill your cup with barista made coffee, your plate with breakfast bites and your notebook with fresh ideas from users who leverage Contentsquare in their day-to-day to build seamless digital experiences.

We'll play a bit of matchmaker to help you make new connections based on your roles and unique interests and of course, there’ll be some games involved.

Find out how digital experience analytics can help you level up your digital CX strategy to drive higher ROI.

Get a sneak peek into the future of Contentsquare and the exciting evolution of product analytics powered by Heap and integration with Hotjar. 

How embracing digital experience analytics helped Cotton On Group close the UX gap. 

Discover how The Warehouse Group is leveraging personalisation to optimise their customer experience during challenging economic times. In this session, you'll gain insights into how to start personalising, how to secure senior stakeholder buy-in and what’s on their roadmap.

Can your customers who are blind, have low vision, physical or cognitive disabilities (and many more) access your company website or app? When it’s not designed and built with accessibility in mind, people with disability can be blocked from using it.

Learn how Coles wrote their digital accessibility playbook to ensure their online shopping (and other digital assets) are usable by everyone. In this talk, you'll learn about the key strategies, best practices, and mindset shifts that propelled Coles to the forefront of digital accessibility.

They'll cover:

• What drove Coles to take action and make digital accessibility a priority for the business
• How digital accessibility works at scale (inclusive agile)
• Practical tips for your accessibility journey, what can you start with today

Allianz is on a mission to be the best online insurer in Australia. To drive towards this ambition, they have built a customer-obsessed culture that means customers are at the centre of every decision they make. Find out the cheat codes for how they transformed their business:

• 3 questions that will unlock your potential to deliver an amazing digital experience
• The squad model they use to focus on key customer journeys and intents to identify pain points and frictions 
• How having the right tech stack and skillsets has set them up to successfully enhance their customers digital experience 
  

Simplifying the Complex: Lessons from P&O's site redesign quest

Even if you do everything by the book, it doesn't always work. P&O Cruises has one of the most complicated products and ecommerce experiences in the game, so making big changes to the website experience can be a big risk.

Learn how P&O Cruises avoided disaster during a site redesign (so that you can too) and how the team uses experimentation to bring CX to life through a highly complex ecommerce experience.

Level up your Contentsquare game

Whether you’re interested in onboarding the platform, or a long-standing customer, this session will give you insight into how Telstra, The Lottery Corporation and Big 4 are streamlining workflows, encouraging adoption and driving ROI with Contentsquare. 

In the panel discussion, they’ll highlight the learnings from their partnership with us and share what their experience was like from team enablement across functions to the value they’ve seen since onboarding. 

How to elevate your personal brand to boss level

Learn from an all-female panel as they highlight the pivotal importance of self-ownership in advancing your career. Discover how to identify and articulate your value, achievements, and impact with confidence. By embracing your successes, you'll be empowered to steer your career path and receive support from your peers.

Driving CX decisions with consumer science

The only way to level up your CX game is by using consumer science to drive change and optimisation through experimentation, across your whole business. 

Discover how experimentation has allowed Country Road Group to breed autonomy and creativity within their teams, helping them to think outside the box when building their online customer experiences.