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Where were you when the lightbulb got invented? Not born yet? Us neither. But you now have the chance to witness the birth of a dazzling new era of digital experience at CX Circle London.
Back by popular demand, 2023 delivered the most content-packed, immersive CX Circle yet. With help from a lineup of inspirational, innovative and plausibly cybernetic digital experts, we showcased the next era of digital experiences. You can watch all the most exciting advances in retention, personalisation, experimentation and of course, ChatGPT (which only wrote about 65% of this).
Registration & Breakfast
CX Circle kick-off with Contentsquare
More. Human. Experiences.
New Levels of Laziness - Digital consumers in 2023 and beyond
In a rapidly evolving digital landscape are consumers getting lazier?
This chat explores:
Our future is in their hands. Literally.
Combining digital and physical experience in a meaningful way.
Digital experience in a physical world.
The impact of mobile on consumer interactions.
Innovation within digital experience.
Time for a stretch and coffee break
On Banks and Other Dinosaurs
Nicolas Hamilton: Driven to inspire
Born with Cerebral Palsy, which affects the movement of his leg muscles, Nicolas was initially a wheelchair user. He endured years of gruelling, painful training so that by the age of 17 he could walk completely unaided. A huge achievement in itself, but this was just the first part of his unwavering determination to become a professional racing driver.
In a notoriously competitive and tough sport, Nicolas has established himself as a potential future champion, an achievement in any context, but even more so for someone who was told as a child that he would never walk. As well as racing Nicolas is focused on sharing his inspirational story and his belief that your ambition is limited only by your attitude. Delivered in his genuine, down-to-earth, friendly manner, Nicolas’ keynotes recount his personal story of motivation, facing down challenges and overcoming adversity as well the lessons in teamwork that his sport has instilled.
Breakout sessions (take your pick)
Digital Accessibility Session
Getting your organisation to start taking accessibility seriously can be challenging, time consuming, and often an impossible task.
Skyscanner has been on a journey to embed accessibility into their culture and everything they do for the past few years, and they've learnt some great lessons along the way. Hear from their Accessibility Lead, Heather Hepburn, on how they kick started their efforts, their strategy, and the initiatives that have helped them get to where they are today.
Taking Contentsquare to the next level
Are you getting the maximum available ROI from us? Want to know how to deliver more growth? Ensure you’re getting the most out of your partnership with Contentsquare with this insightful session with Chief Customer Officer, John O’Melia, and Senior Manager Customer Success, James Fearne as they highlight the secrets that help make every moment of your contentsquare partnership count.
Leading brands are using experimentation practices to combine and boost their growth initiatives in 2023. Join industry observer and growth advisor James McCormick, as he quizzes a panel of leading experts on their experimentation-backed growth initiatives. Questions to be answered include:
Elevating Customer Engagement
Drink & stretch break
Breakout sessions (take your pick)
How to adapt and navigate career shifts in an ever-changing landscape
Our panel of female c-suite leaders will be discussing how to adapt to adversity and excel in their careers while inspiring other women to do the same. Including a 15-20 minute live Q&A.
Streamlining workflows, encouraging adoption and driving impact
Join this engaging panel session with 2 of our longest standing customers and their dedicated CS team as we highlight the learnings from their partnership with us
Gain an understanding of how both Sky and Kingfisher delight customers across the entire customer journey. Learn what influences the changes they make across all aspects of where a customer interacts with their brands digitally, their learnings and key takeaways for how you can improve how you talk to your customers online.
An opportunity to network with fellow CX-perts over a wine tasting
End of event
"A fantastic event - both in terms of content and networking - that everyone should really try to attend!"
"It's a great event, really insightful, not only informative but fun at the same time and keep you stucked on it for the whole day! It's the opportunity to see real cases and companies sharing their learnings and insights and get us to think how we're doing and how could we improve in our company."
"The content is always amazing and I come away feeling really inspired. The networking opportunities are great and there are always some fun little surprises throughout the day"
"Very inspiring! Everyone in our team who attended came away with ideas they want to try or new enthusiasm to push for things they believe in. But also just a really fun day out."
"Highly recommend! A fab range of guests and speakers covering a wide range of themes to really get you thinking. There's a good balance between presentations and panel discussions with the opportunity to ask all your burning questions. It's also a great chance to network and speak to fellow customer experience professionals in person about what they're up to and get thoughts on any challenges you're facing"
"Very engaging, with a great range of topics and good speakers The ability to attend digitally is great; and the tech used to make it a good experience on the remote channel is brilliant"
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