Enter the new era of digital experience

In a rapidly evolving digital landscape are consumers getting lazier?

This chat explores: 

• The current trend in how consumers are accessing the world
• What you can be doing today about these changes in behaviour
• What you could consider doing for the future
  

Combining digital and physical experience in a meaningful way.

Topics include:

Digital experience in a physical world.

The impact of mobile on consumer interactions.

Innovation within digital experience.

Adapting to grow

Born with Cerebral Palsy, which affects the movement of his leg muscles, Nicolas was initially a wheelchair user. He endured years of gruelling, painful training so that by the age of 17 he could walk completely unaided. A huge achievement in itself, but this was just the first part of his unwavering determination to become a professional racing driver. 

In a notoriously competitive and tough sport, Nicolas has established himself as a potential future champion, an achievement in any context, but even more so for someone who was told as a child that he would never walk. As well as racing Nicolas is focused on sharing his inspirational story and his belief that your ambition is limited only by your attitude. Delivered in his genuine, down-to-earth, friendly manner, Nicolas’ keynotes recount his personal story of motivation, facing down challenges and overcoming adversity as well the lessons in teamwork that his sport has instilled.

Digital Accessibility Session

Getting your organisation to start taking accessibility seriously can be challenging, time consuming, and often an impossible task. 

Skyscanner has been on a journey to embed accessibility into their culture and everything they do for the past few years, and they've learnt some great lessons along the way. Hear from their Accessibility Lead, Heather Hepburn, on how they kick started their efforts, their strategy, and the initiatives that have helped them get to where they are today.

Taking Contentsquare to the next level

Are you getting the maximum available ROI from us? Want to know how to deliver more growth? Ensure you’re getting the most out of your partnership with Contentsquare with this insightful session with Chief Customer Officer, John O’Melia, and Senior Manager Customer Success, James Fearne as they highlight the secrets that help make every moment of your contentsquare partnership count.

Boost Product and Marketing-Led Growth With Experimentation

Leading brands are using experimentation practices to combine and boost their growth initiatives in 2023.  Join industry observer and growth advisor James McCormick, as he quizzes a panel of leading experts on their experimentation-backed growth initiatives.  Questions to be answered include:

• What are the growth habits of the most successful brands?
• How critical is experimentation in a successful growth program?
• What does a successful enterprise-scale experimentation program look like?

Elevating Customer Engagement

How to adapt and navigate career shifts in an ever-changing landscape

Our panel of female c-suite leaders will be discussing how to adapt to adversity and excel in their careers while inspiring other women to do the same. Including a 15-20 minute live Q&A.

Streamlining workflows, encouraging adoption and driving impact
Join this engaging panel session with 2 of our longest standing customers and their dedicated CS team as we highlight the learnings from their  partnership with us

Gain an understanding of how both Sky and Kingfisher delight customers across the entire customer journey. Learn what influences the changes they make across all aspects of where a customer interacts with their brands digitally, their learnings and key takeaways for how you can improve how you talk to your customers online.

An opportunity to network with fellow CX-perts over a wine tasting