Moresquircle22 Humansquircle22 

Analyticssquircle22 

 

24th November  |  Sofitel Dubai Downtown |  8:30am - 1:30pm

 

YOU CAN SIGN UP TO ATTEND THE EVENT OR TO RECEIVE THE ON-DEMAND CONTENT NEXT WEEK. 

 

Hear from:

 

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Register now Agenda
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CX circle comes to Dubaisquircle22

Join us for a jam-packed morning of talks and networking with some of the industry's best.  Our speakers will be sharing their strategies, insights and advice to create a more human digital experience. 

Speakerssquircle22

Sohail Nawaz

Sohail Nawaz MBE

Chief Digital Officer

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Amit

Amit Kumar

Head of Digital Analytics

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Akhil Walji (1)

Akhil Walji

Digital Optimisation Lead

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Patrice-Attia

Patrice Attia

Senior VP EMEAContentSquare-Logo-WHITE-1

 

Agendasquircle22

8:30AM
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Arrival, networking and tasty breakfast 
9:30AM
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Customer Experience in 50 years - and how we can humanise experience today
9:50AM
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Khaleej Times Web 1 to Web 3, the CX Story
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Sohail Sawaz
Chief Digital Officer

On the 16th of April 1978, the first edition of Khaleej Times rolled off the printing press fulfilling the vision of the Galadari brothers to launch the first English speaking newspaper in the UAE.  The newspaper grew from strength to strength and today, Khaleej Times is still the No. 1 read English newspaper in the UAE. Customer experience journeys and demands have changed dramatically since the birth of the internet, and this session will illuminate how we have evolved our customer journey experiences from the first print edition to our new space being created in the Metaverse.

10:10AM
Partner spotlight
10:20AM
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Why understanding human analytics and personalization can change the game

Amit
Amit Kumar
Head of Digital

Amit will be sharing: 

  1. How to achieve a more effective customer experience by understanding your customers
  2. How to use personalization and key drivers to influence behaviour 
  3. How to translate human insights into actions to increase revenue
10:40AM
Partner spotlight
10:50AM
Break-Icon
Coffee and stretch break
11:10AM
Volkswagen Customer Story with Equancy
11:20AM
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Human Analytics: Building Digital Trust
Akhil Walji (1)
Akhil Walji
Digital Optimisation Lead

63% of users are buying from brands that have caring or transparent practices and this statistic is only set to rise. Digital trust has never been so important in today's current climate. Akhil will be sharing his wisdom on how Dnata Travel is using qualitative customer data and consistent AB testing to inform their website refresh, as well as how they’re encompassing more trust values along the customer journey to truly create a customer-centric website.

11:40AM
Partner spotlight
11:50AM
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Live Q&A with our speakers
12:15PM
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Tasty lunch and even tastier networking
1:30PM
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Event end
Register now

Why you should joinsquircle22

"CX circle was fab! There were so many different topics to learn about, the opportunity to ask questions and network, and even free drinks and lunch. What more could you want?"

 

Metro Bank

"The thing that makes Contentsquare events stand out, is that they really know how to bring the fun element and make it not feel like work. Even the brand speakers really know how to make it engaging and real."

 

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"A refreshing and insightful way to get key information on future trends. It was presented in a fun but engaging way, the topic areas were really relevant, and it was great to see how other industries work."

 

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Locationsquircle22

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Join us at Sofitel Dubai Downtown. By car from Dubai Airport (DXB), cross Garhoud Bridge and follow Sheikh Zayed Road to the hotel in Downtown Dubai, opposite Burj Khalifa. The Red Line of the Dubai Metro will take you directly from Dubai International Airport to the Burj Khalifa/Dubai Mall Station in 25 minutes.

 

FAQssquircle22

Who can attend?

Attendance is strictly for those working at brands. Sorry agencies and tech vendors… If you aren’t from a brand and want to get in touch, you can reach out to: hannah.tyler@contentsquare.com

How much is attendance?

It’s absolutely free. Again, for brands only.

What if I can't make the date / miss a session?

Everything will be recorded and shared with everyone who registers after the event. So don't worry if you can't make it or have to leave early, you'll be able to access all the content on-demand the following week.

How do I get there?

By car from Dubai Airport (DXB), cross Garhoud Bridge and follow Sheikh Zayed Road to the hotel in Downtown Dubai, opposite Burj Khalifa. The Red Line of the Dubai Metro will take you directly from Dubai International Airport to the Burj Khalifa/Dubai Mall Station in 25 minutes.

Want to see Contentsquare in action?

Before travelling to the future, step into the now.  If you don't know who we are, find out below.
Get a demo Watch a 6-min product tour

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