24 October 2024
12:00 - 21:00
Pakhuis de Zwijger, Amsterdam | Online
As customer expectations increase, and business budgets tighten, trying to hit your targets can feel like playing in hard mode. And even if you’ve got an abundance of tools and tech at your disposal, it’s tough to make sense of it all without the right behavioural insights.
CX Circle is here to help you level up your game.
>> Your players and quests
Eva Beumer
VP Digital E-Commerce & E-Care
Sebastiaan Admiraal
Head of CRM
Riske Betten
B2C/ Product Director
Jessica Kuhlkamp-Temmink
CRO Specialist
Swie Hong Lo
Head of Commercial Growth - Digital
Jessica Bonami
Digital Analytics
Expert
Nicole Reyes Guttmann
User Experience Specialist
Alexandre Suon
Head of Experimentation
Janne Vanoverberghe
Business Information Analyst E-commerce & Retail
Désirée van den Eynde
Digital Project Manager
Marit Groot Zevert
CRO Specialist & Web Analyst
Sander van Surksum
Partner & Technical Lead
Jil Maassen
Director Customer Success EMEA North & Central
Mohannad Ali
Chief Strategy Officer
Quentin Le Moigne
Manager Strategic Consultant
CX Circle Kick-Off with Contentsquare
Level up your digital CX strategy
Play to win: Using AI to optimize customer journeys
Time for a stretch and coffee break
Breakout sessions (3 rounds, take your pick)
Unlock CX power-ups: avoid KPI tunnel vision for optimal business growth
What MasterChef and Contentsquare have in common: crafting the perfect customer experience
Behind the Seams: Van De Velde's Switch to Headless Personalization
Good Players vs. Bad Players: how digital experience analytics guides Proximus' website re-design
The future of journalism and product development: how to meet customer expectations?
Is your website speed killing conversions? How performance impacts sales and user experience
Drink & Stretch break
The power of customer interaction: creating a seamless on-and offline experience
Panel with G-Star, Accor Hotels and KPN
Dinner and After-Party 🪩
Game over.
>> Quest supporters
A huge thank you to all of our wonderful sponsors who make CX Circle possible.