The live event has finished, however by signing up you’ll be sent the video content on-demand 🎥
x

Step into the future of human digital experiencessquircle22

 

On-demand video content

Watch on-demand Agenda
x

 

NE-Feature-Image-CXCircle-1

 

CX circle is backsquircle22

Did you miss us?
Strap in for another content-packed and totally immersive experience. We’ve taken you to Wonderland, Hollywood and Glastonbury. Now, it’s time to step into the future.

ContentSquare-Logo-WHITE-1

 

sky-white-small

 

clarins-1

 

Lovehoney Logo White RGB

 

bbc

 

size-white-small

 

on-the-beach-white

 

Dice

 

vice-white

 

hotel-chocolat

 

selfhood+badge+white

 

women-in-ecommerce-1

 

hobbycraft-whites

 

rs compoents logo

 

decathlon-2

 

logo-name

 

Speakerssquircle22

Mark-Adams-Vice-1

Mark Adams

VP Innovation

 

vice-white

Zoe Allen - Decathlon

Zoe Allen

CRO & Personalisation

Lead

 

decathlon-2

 

Falko-Mortiboys-Dice-2

Falko Mortiboys

VP Fan Experience

Dice

 

Daisy Morris-The Self Hood-1

Daisy Morris

Founder

selfhood+badge+white

 

Alejandra Salazar-Clarins-1

Alejandra Salazar

Ecommerce Content Manager

clarins-1

Rob Sleath - Lovehoney

Rob Sleath

Senior Optimisation Manager

 

Lovehoney Logo White RGB

 

Sarah-Jane-Morris-Lovehoney

Sarah-Jane Morris

Head of Digital Product

 

Lovehoney Logo White RGB

 

Gary-Roth-CS-1

Gary Roth

Co-Founder & CEO Upstride, acquired by

 

ContentSquare-Logo-WHITE-1

 

Natasha-Senior-Sky-1

Natasha Senior

Senior Digital Manager

White-Logo-sky-plc

Jennifer North - Hobbycraft (1)

Jennifer North

Head of Digital Experience

 

hobbycraft-whites

 

James Watkins - JD Group (1)

James Watkins

Head of Digital

 

size-white-small

 

Alex Mclean-On-The-Beach-1

Alex McLean

Conversion & Optimisation Manager

 

on-the-beach-white

 

Niki-Hall-CS-1

Niki Hall

CMO

 

ContentSquare-Logo-WHITE-1

 

Gio Rita-Hotel Chocolat

Gio Rita

UX & CRO Manager

 

hotel-chocolat

 

Stuart Ehoff - RS Components

Stewart Ehoff

Head of Experimentation

 

rs compoents logo

 

Charlie Turrell - BBC

Charlie Turrell 

Change Manager - Accessibility

bbc

 

Gareth Ford Williams - Ab11y

Gareth Ford Williams

Director

logo-name

 

Agendasquircle22

8:30AM
Breakfast-Icon-1
In-person
Step into the future and tuck into breakfast
9:30AM
RGB_Contentsquare Vertical A Vivid Blue
In-person
Virtual
CX circle kick off with Contentsquare
9:45AM
RGB_Contentsquare Vertical A Vivid Blue
In-person
Virtual
Back to the Future:
Customer Experience in 50 years
gary_roth_Contentsquare-1
Gary Roth
CEO & Co-Founder
The future is full of opportunities. Join Gary, our AI expert and future enthusiast, as he takes us on the journey 
of digital customer experience:
  • 50 years from now: The AI revolution. AI will become ubiquitous, and intelligence will be everywhere and nowhere at the same time, just like electricity is today.
  • 5-10 years from now: Say goodbye to the dark ages of customer experience. Gary will give his 5 predictions of entertaining, social, AR- and AI-driven experiences.
  • Right here, right now: How to create experiences that experiences that keep customers coming back.
10:10AM
Lovehoney Logo Red+Purple RGB
In-person
Virtual
Keeping it human in a digital world
10:30AM
DICE_logo_2022
In-person
Virtual
The Customer Fan Experience:
Moments, Emotions and Community
Falko-Mortiboys-Dice-1
Falko Mortiboys
VP Fan Experience

Sports and music are some of the most vital aspects of our culture, producing moments of emotional resonance, transcendence and community. Based on his experience in both industries, Falko will discuss the importance of generating a holistic understanding of the behavioural, attitudinal and emotional dimensions of fan experience in order to build a solid foundation for strong and lasting relationships.

10:50AM
Break-Icon
In-person
Virtual
Stretch and coffee break
11:20AM
1200px-Decathlon_Logo
In-person
Virtual
The New Era of Audiencing
Zoe Allen - Decathlon
Zoe Allen
CRO & Personalisation Lead

Zoe will share how Decathlon UK future-proofs personalisation, putting customer motivations at the forefront.

11:40AM
vice-logo-transparent
In-person
Virtual
How to Stay Sane in the Web 3.0 Hurricane
Mark-Adams-Vice-1
Mark Adams
VP Innovation

The digital hurricane continues to spin faster and faster! From web 1 & web 2, now as we enter web 3.0 many of us have given up hope of ever trying to retain our sanity as the environment around us and the priorities that come with it shift daily. In this talk Mark will outline 3 things that you need to remember at all times to keep your sanity as web 3 starts to dominate our conversations and our strategies. Tune in to find some meaning in amongst the madness.

12:10PM
Lunch-Icon
In-person
Tasty lunch and even tastier networking
On_the_Beach_logo.svg-2
Virtual
Bonus lunchtime stream: Get to know Contentsquare
Faye-OTB
Faye Littlewood
Senior UX Designer
James-OTB
James Rand
UX Designer
Kimberly-OTB
Kimberley Bottomley
Head of Design & Research

From implementation and onboarding, to how different teams use the platform and data, our fabulous friends at On the Beach will give you a cheeky look at how Contentsquare helps them understand their customers' (aka sun-seekers) behaviours and bring the fire to their digital experience, every single day. Faye, Kimberly and James will cover:

  • Their extensive A/B site testing to optimise performance
  • How they use Contentsquare to put the customer first, understand their behaviours and ultimately increase conversion
  • The value they’ve seen since joining the CS client community
1:30PM
Breakout-1-Icon
In-person
Virtual
Breakout sessions (take your pick)
Contentsquare Introducing Stage
Gareth Ford Williams - Ab11y
Gareth Ford Williams
Director
Charlie Turrell - BBC
Charlie Turrell
Change Manager - Accessibility

Data and Culture Eat WCAG Compliance for Breakfast

In this session Gareth will talk about how the BBC learned to reject a compliance model of accessibility and opt for one driven by culture and practice, by establishing a programme that set out to:

  1. Change their approach from designing products and services and then trying to make them WCAG compliant to designing inclusive things.
  2. Ensure designers no longer disabled people.
  3. Embed inclusion into the culture of the organisation.
  4. And to shift accessibility from something that was seen as worthy to worthwhile.

This changed the BBC’s perspective of accessibility from compliance to inclusion, and saw many innovations including the creation of the world's first Accessibility Champions Network, the first inclusive UX design system 'BBC GEL' and accessibility being built into the BBC’s master, channel and genre branding systems.

This session will end with a look at how organisations can use data to measure the positive impact of accessibility and inclusive design programmes on the whole audience.

Panel Stage
Alejandra Salazar-Clarins-1
Alejandra Salazar
Ecommerce & Content Manager
Alex Mclean-On-The-Beach-1
Alex McLean
Conversion  & Optimisation Manager
Gio Rita-Hotel Chocolat
Gio Rita
UX  & CRO Manager

The Future is Now: Testing & Experimentation

AB Tasty will host a client panel to better understand what their everyday needs look like in terms of CX - what challenges they face in the current climate and how testing and experimentation play a part in improving their customer’s digital experience. Expect first-hand experience, forthright opinion and plenty of practical tips.

Future Labs
James Watkins - JD Group (1)
James Watkins
Head of Digital

This session will be focused on how Size? are using innovative research techniques to truly walk in the footsteps of their customers. They'll be showing off some of their in-store UX techniques such as glasses with inbuilt eye tracking, which can be used in conjunction with other digital UX methods to form a holistic view of the customer experience.

Executive Lounge
Niki-Hall-CS-1
Niki Hall
CMO
James McCormick - CS
James McCormick
VP Marketing

Fireside chat with Contentsquare

Join Niki and James for an open fireside discussion where they'll be chatting about all things Customer Experience - from the current climate to buying decisions, to how businesses can create more human experiences.

2:30PM
Breakout-1-Icon
In-person
Virtual
Breakout sessions (take your pick)
Contentsquare Introducing Stage
Daisy Morris-The Self Hood-1
Daisy Morris
Founder

Women in Ecommerce Presents: Why Creative Thinking is Key to Building up Confidence

Daisy will uncover the blocks and barriers we face when it comes to finding confidence in our work life and personal life, and how we can use creative thinking to overcome this. We’ll also discuss how to channel creative confidence to speak up in the workplace and in personal lives, and share our voice when it comes to projects, meetings and collaborative environments.

Panel Stage
Natasha-Senior-Sky-1
Natasha Senior
Senior Digital Manager
Stuart Ehoff - RS Components
Stewart Ehoff
Head of Experimentation

Guessing vs Testing - The importance of experimentation in a Digital World

Join Optimizely and a guest panel to discuss how they use experimentation to optimize their end users experience as well as driving business growth and value. During the session our moderator will be quizzing our guests with some thought provoking questions, leaving time for live audience Q&A.

 

Future Labs
Jennifer North - Hobbycraft (1)
Jennifer North
Head of Digital Experience

Replatforming to future-proof Hobbycraft

An interactive session curated especially for our lovely Contentsquare clients (and any other curious time -travellers). Join Hobbycraft as they talk about their post-replatforming team processes and what Hobbycraft's development cycle looks like. Hear how Contentsquare's insights influence Hobbycraft's sprints and site changes, resulting in a significant increase of platform adoption and customer conversions. 

Executive Lounge

Strictly non-awkward networking with Tomelier

Dip into the world of wines with an open and fun wine-tasting session to give you an excuse to meet the other people in the room.

3:30PM
event-end-virtual-icon
Virtual
End of event. Goodbye to our virtual attendees!
3:30PM
Afterparty-Icon
In-person
It's time for the after party...
Register now

Rave reviewssquircle22

"CX circle was fab! There were so many different topics to learn about, the opportunity to ask questions and network, and even free drinks and lunch. What more could you want?"

 

Metro Bank

"Absolutely no FOMO joining virtually. It felt like I was really physically there - the audio/visuals/everything was so well-streamed. An impressive hybrid conference!"

 

585990184f6ae202fedf28ce

"The thing that makes Contentsquare events stand out, is that they really know how to bring the fun element and make it not feel like work. Even the brand speakers really know how to make it engaging and real."

 

new-look-logo

"Very well presented virtually, even consideration for food with a free food voucher. Very easy to navigate online which made it more experiential even though it was from home. Would definitely join again!"

 

george-logo

"A refreshing and insightful way to get key information on future trends. It was presented in a fun but engaging way, the topic areas were really relevant, and it was great to see how other industries work."

 

1280px-Sky_Group_logo_2020.svg-1

"A great informal but informative event! If anything there are too many speakers and topics to choose from! But all sessions being recorded means you don't have to miss anything. And the regular breaks with food and drinks gives you plenty of time to network and ask more questions."

 

Hotel Chocolat Group plc Logo

Want to see Contentsquare in action?

Before travelling to the future, step into the now.  If you don't know who we are, find out below.
Get a demo Watch a 6-min product tour

Brought to you by

RGB_Contentsquare Horizontal Reversed

 

and our lovely sponsorssquircle22

Frame 810