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Reinventing the Digital Customer Experience

In partnership with:


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Watch talks from the digital experts at:



Day 1: Optimising your digital customer journeys


🕑 6:56 From acquisition to checkout: Improving your online customer journeys - Contentsquare

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🕑 23:14 How to reduce (and kill) friction in the user journey - Head of Ecommerce APAC, Havaianas

🕑 38:29 The new digital traveller: How to define & build personalised customer journeys - Digital Optimisation & Marketing Manager, SA Tourism Commission

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🕑 50:36 Speaker Q&A w/ Havaianas & SA Tourism Commission

🕑 1:01:23 Panel discussion: Understanding digital customer journeys in the financial services industry - Senior Product Manager, Afterpay & Director Digital Products & Partnership, Manulife

Day 2: Digital experimentation & personalisation


🕑 7:01 How Telstra is using experimentation to innovate & power the next generation of CX - Head of Digital Intelligence, Telstra

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🕑 24:52 Delivering personalised experiences at scale with an experimentation mindset -  Senior Product Manager, Network 10

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🕑 45:20  The guiding principles & practices -  Principal Product Manager, Growth & Analytics , Zalora

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🕑 1:06:36 Speaker Q&A w/ Telstra, Network 10 & Zalora

🕑 1:12:10 Panel discussion: Rethinking the digital shopping experience with personalisation & experimentation -  GM Online & Omni-channel ANZ, Estee Lauder & Senior Director of Ecommerce, PVH Brands

Day 3: Improving UX for all


🕑 6:25 A conversation with Carly: Why digital accessibility matters - Carly Findlay, Australian award-winning writer, speaker & appearance activist

🕑 21:33 How to design for customer-first digital engagement -  Sr. Manager, Enterprise Web Experiences at Adobe

🕑 39:13  Designing for developing countries -  Lead UX / Visual Designer, Grab

🕑 55:15 Speaker Q&A w/ Carly Findlay, Adobe & Grab

🕑 1:06:03 Workshop: Live website UX audit - UX / UI Design Lead at Contentsquare


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Contentsquare empowers brands to build better digital experiences.

Watch the 60 second demo video.