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Join the conversation at CX Circle to experience light-bulb moments from industry leaders on how to create best-in-class online experiences that keep your customers coming back for more.
Packed with customer journey optimisation hacks, scalable experimentation & personalisation strategies and tactics to improve UX with all users in mind (including users with disabilities), you'll discover everything you need to reinvent your digital CX.
Time & date
Day 1: Tuesday 26th Oct
Day 2: Wednesday 27th Oct
Day 3: Thursday 28th Oct
Topic
Optimising your digital customer journeys
Digital experimentation & personalisation
Improving UX for all
11:05 SGT
14:05 AEDT
Mathilde Soler
Solutions Engineer & Senior Customer Success Manager APAC
The data says it all - almost 50% of online traffic is made up of new visitors, but how are you making sure they stay on your website and actually convert? Our answer: start by having a seamless online customer experience.
In this 15 min talk you'll learn:
Emir Kazazic
Head of Digital Intelligence
Carly Findlay
Australian award-winning writer, speaker, appearance activist
We'll sit down with Carly Findlay to ask her about her lived experiences of her skin condition, how it impacts her and why digital accessibility should be on everyone's agenda.
About Carly: Carly Findlay OAM is an award winning writer, speaker and appearance activist. She writes on disability issues for publications including ABC, Daily Life and SBS. She was named as one of Australia’s most influential women in the 2014 Australian Financial Review and Westpac 100 Women of Influence Awards.
11:20 SGT
14:20 AEDT
Una Kwong Mangus
Head of Ecommerce APAC
Jason Tippins
Senior Product Manager
Paul Puech
Sr. Manager, Enterprise Web Experience
11:35 SGT
14:35 AEDT
Emily Primavera
Digital Marketing & Optimisation Manager
May Chin
Principal Product Manager, Growth & Analytics
Jay Demetillo
Lead UX / Visual Designer
11:50 SGT
14:50 AEDT
Panel Q&A with speakers
Panel Q&A with speakers
Panel Q&A with speakers
12:00 SGT
15:00 AEDT
Michael Zarif
Senior Product Manager
Nico Eggert
Director, Digital Products & Partnership
Katherine Mamontoff
GM Online & Omni-channel, ANZ
Madhu Motwani
Senior Director, Ecommerce
Lani Barmakov
General Manager
Matt Christie
UX/UI Design Lead
Our UX specialist will do a live review of a website (of your choice) to identify UX & accessibility problems (and wins) and also provide recommendations on how to improve the online experience.
12:30 SGT
15:30 AEDT
Day 1 End. See you at Day 2? 👉
Day 2 End. See you at Day 3? 👉
Event end. 🙏 Thanks for coming!
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“Insightful speakers and topics covered were very relevant for improving customer experience and building innovative culture”
"The event was very informative and educational. Speakers were engaging and their topics relevant and useful! :)”
“It's an insightful time to hear from peers in the industry and learn from their stories, mistakes and skills”
For all your event queries, please email alice.davidson@contentsquare.com
Contentsquare empowers brands to build better digital experiences.