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CX Camp is in session! Gather around the campfire and listen as six digital experience leaders from top brands like Walmart, e.l.f. cosmetics, Dell, Tile, Columbia Care, and T. Mobile discuss how their companies are adapting in uncertain times. Plus, hear practical tips and best practices you can borrow to digitally transform your own business and more.

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From Digital-First to Digital-Only: Implementing a Customer-Driven Transformation 

Join e.l.f. Cosmetic's VP of Digital, Ekta Chopra, for a deep-dive into the leading beauty brand's recent digital strategy and successes, including:

  • Get customer experience right by putting customer needs first
  • Establish an information cycle between your digital properties and brick and mortar
  • Drive loyalty by developing a symbiotic relationship between online and offline channels

 

Digital Journeys People Want to Go On: Tips For a Seamless Customer Experience

Join Paloma Garcia de Letona Ysita and Olivia Urriolagoitia from warehouse retailer Sam's Club (Walmart) as they discuss:

  • The ins and outs of keeping up with customer expectations in the age of on-demand retail.

  • How to uncover tips for a seamless customer experience

Roadmap to Digital Agility: Leveraging Customer Understanding to Build Authentic Brand Relationships 

Join eCommerce guru Kathy Ando for some real talk on what it means to truly be a customer-centric brand in 2020. Find out:

  • What customer proximity means to a brand like Tile.

  • Learn why putting customer feelings front and center is the way to go.

  • Discover what it really means to be digitally agile.

Troubleshooting UI:Using Customer Data to Find & Fix User Frustration

Join Kerry Sikora from T-Mobile as she shares how businesses can distill data insights from thousands of user sessions to identify and resolve key areas of frustration and confusion.

Discover how to:

  • Isolate user session data to identify CX pain points and resolve critical issues quickly

  • Align teams on problematic user behavior

  • Optimize your mobile experience

Shifting your Digital Mindset Into a Customer-Centric Advantage

Join Harvey Bierman, Crocs Former VP of eCommerce Technology & Operations and Jesse Channon, Columbia Care Chief Growth Officer to find out how to:

  • Establish an information cycle between your digital properties and brick and mortar
  • Draw meaningful insights from your online and offline audiences
  • Drive loyalty by developing a symbiotic relationship between online and offline channels

Customer Journey Mapping: The Live Work of Solving Customers' Problem

Join Dell's Director of Digital Customer Experiences, Vab Dwivedi for a discussion on creating ideal customer journeys, including:

  • How customer behavior analytics can help you elevate every part of your experience strategy

  • Uncovering impactful results that aren't always that obvious

  • A/B testing to personalization and everything in between

 

Better experiences start here

 

To build great customer experiences, you need access to real-time customer and performance data so you know exactly how your visitors are interacting with your site. 

Contentsquare empowers brands to create better experiences by turning digital user behaviors into intelligent recommendations everyone can use to increase revenue, engagement, and growth. Digital performance metrics give you the ability and agility to see what’s working in real-time, identify growth opportunities, and measure impact.

This enables you to make informed, strategic decisions hat help you:

    • Understand Customer Behavior
    • Optimize Content ROI
    • Identify and Resolve On-site Issues
    • and more! 

Book a demo with one of our CX-perts and you'll see how our UX analytics platform can help digitally transform your business and customer experience. 

 

ABOUT CONTENTSQUARE

Contentsquare empowers brands to build better digital experiences.
Our experience analytics platform tracks billions of digital interactions, and turns these digital
behaviours into intelligent recommendations everyone can use to improve digital experiences,
grow revenue and fuel innovation. For more information visit contentsquare.com.