CSQ Club Cologne 2026

Kick off 2026 with fresh insights on upcoming CX challenges, opportunities, and peer connections

Join us for a morning of great coffee, meaningful conversations, and fresh perspectives on what's shaping customer experience in 2026. Join a community of CX innovators to learn from industry leaders how they're elevating their CX strategies - sharing real-world examples, proven strategies and actionable insights you can use right away.

What to expect:

• Conversations about the main CX challenges ahead in 2026 and how to navigate them

• Forward-looking perspectives on trends shaping the future of customer experience

• Peer to peer learning from leaders who've been in your shoes

• Meaningful networking over coffee - connect with CX professionals facing similar challenges

• [Optional] Hands-on workshop: The optional exclusive workshop is designed for Contentsquare customers and focuses on practical, immediately applicable skills. Participants work through real scenarios using their own laptops, diving into the tool to ensure maximum knowledge transfer

09:00

Registration & Breakfast

Grab your badge at the registration desk and make your way to the breakfast buffet as we get started

09:30

AI-Powered CX: Introducing Sense and Our AI Challenge Results

Wilfrid Kroath

Account Director

09:45

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Marginal Gains, Major Impact: Accelerating Canyon's CX with Contentsquare

Sarah Wilson-Reißmann

Global Director Digital Merchandising and Ecommerce Operations

10:00

Data Insights + AI + Experimentation: Shop Apotheke's Formula for Better Customer Journeys

Mike Grzeszik

Senior Expert, Product Analytics

Tuğba Ilhan

Senior Consultant

10:15

☕ Networking

Enjoy some quality coffee from our barista and connect with new peers

11:00

[Optional] Customer Workshop

We invite all our customers to stay for a hands-on workshop where you'll work through real CX scenarios on your own laptop, guided by our experts

12:00

Event Close

Thank you for joining us and we hope to see you at the next event!

Contentsquare has been an integral part of our digital marketing toolset for years. Whether heat maps, customer journey analytics, or conversion insights-numerous business units use the platform to better understand behavior on our websites and derive real optimizations from it. That's why it was all the more enjoyable to meet many of the people behind the projects in person at the CSQ Club. The program was impressive. Thanks to the Contentsquare team for the invitation and the great organization!

-Rahel Faenger, Business Analyst Digital Marketing Tools

No, the event is completley free of charge. All costs including food and drinks on site, are fully covered by Contentsquare.
The event is designed for brand employees at the manager level and above. At this time, we're unable to accommodate agencies, tech providers, and similar partners. If you have questions about eligibility, please reach out to us at: salma.salama@contentsquare.com
Ready to join us? Fill out the form on this page to register for the event. We'll review your submission and send you a calendar invite as confirmation. On event day, pick up your name badge at the registration desk

CSQ Club Cologne

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Agenda

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