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IN 2020

Wednesday, September 30 at 1 PM ET / 10AM PT.


The first step to ensuring an exceptional digital experience is understanding what your customer wants. However, we’re in uncharted waters this holiday season. Between a global pandemic, a recession and a presidential election, personas, intent, and consumer journeys look completely different from years past. Along with VF Corporation, worldwide apparel and footwear company, we’ll cover everything you need to know about the psyche of holiday shoppers so you can create the best, most effective experiences possible for them.

Join us for a session, in which you’ll learn how to:

  • Leverage customer expectations to create ideal gifting journeys
  • Turn behavioral data into greater customer proximity
  • Give consumers the shopping experience they are looking for, get a free Uber Eats gift card!


Ashley is the eCommerce Analyst for JanSport and Eagle Creek, two brands in the larger VF Corporation family. She works closely with the marketing and operations teams to provide business intelligence to help drive performance and efficiency, carries out demand planning for both brands, and supports website operations and UX.





Digital Agility: Adapting to the New Holiday Seson

Hear how Orvis team is prepping for the busiest days on the retail calendar, and what steps they are taking to holiday-proof their CX, including:

  • How to cater to new consumer expectations and needs
  • How to create ideal gifting customer journeys
  • How to set your team up for holiday conversion success

Register now to get access.





Study Guides 

Enjoying Fall Semester? Check out our Summer Camp sessions with digital experts from Tile, T. Mobile, Dell and more!



After-School Activities 

Want to keep the conversation going? Request to join our online Digital Changemakers community to gain access to exclusive members-only content, network with leading CX innovators, and stay up-to-date on industry trends.


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As the largest (and only) private online digital experience university, Contentsquare Fall Semester is dedicated to educating the customer experience leaders and visionaries of tomorrow. This fall, we’re partnering with our team of digital experience experts to bring you a 4-week webinar series packed with actionable insights, digital best practices, and cutting-edge CX data. 

The best part? There’s no homework (we promise). Enroll in class today and start earning your Contentsquare Fall Semester diploma!