The Breakfast Club
The Roaring 20s: Defining a New Era of Customer Experience
AVAILABLE ON DEMAND NOW
Today, customer experience is what separates good brands from great brands. A few years ago, that meant improving customer support, creating a better in-store experience, and investing in employee training. Then, the world changed.
The pandemic has shifted how businesses interact with their customers and now, almost a year later, it's apparent these changes are here to stay. Join Zeus Kerravala, Principal Analyst at ZK Research as he discusses how to:
- Define post-pandemic CX
- Maximize the mobile experience
- Break down data silos
- Increase digital agility
- Build a predictive CX model
To make your morning a little better, we’ll be sending out e-vouchers to all event attendees so you can order in some breakfast or coffee to enjoy during or after the event!
Can't make it? Don't worry - we'll send a recording of the event to everyone who registers!
Previous Sessions
The State of CX: What You Really Need to Know for 2021
A conversation with Rachel Frederick, Chief Digital Advisor at World Wide Technology on top challenges brands will face in the new year, which trends will matter the most in 2021 and how to keep up with evolving customer expectations.
