Adapting to the Unpredictable:
Chapter 2

AVAILABLE ON DEMAND NOW

As the Coronavirus crisis reshapes the world of commerce before our very eyes, brands everywhere have been reinventing their Customer Experience to ensure business continuity and keep consumers engaged for the long haul.

But how do you turn CX innovation into enhanced business performance? And when you’re so busy solving customer problems, how do you even free up the time to focus on innovation? How can your team know which innovations will drive the maximum impact?

Join our digital experts as they discuss how to implement an innovation strategy driven by customer need.

Learn how to:

• Effectively balance troubleshooting with innovation
• Uncover hidden opportunities to engage with customers
• Show up for your customers despite current setbacks
• And much more