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New customer behavior trends in eCommerce

Tracking the effect of COVID-19 on key digital performance KPIs


900 websites / +10 billions sessions / 26 countries / 22 industries

Meet the new online customer. Get an in-depth analysis of how online shopping behaviors changed and what it means for your 2021 digital strategy.

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Where do you stand against key digital KPIs?

Traffic, conversion rate, engagement, see how those KPIs have evolved in our 2020 retrospective. 

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Methodology

Billions of data analyzed by our experts from January to December 2020. 

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 +900 websites from all industries 

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 +10 billion sessions analyzed

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 26 countries and among 
22 industries

The best recommendations from our experts

With views by industry.

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