In today’s retail world, customer experience is the key differentiator among enterprises; getting experience ‘right’ on digital is the ONLY way a
retailer can thrive and survive. In this report, we’ve helped them answer thousands of questions about their customers – whether it’s for a desktop browser, mobile browser, or a mobile app. These answers reveal a multitude of opportunities to improve site performance and CX, and ultimately drive increased digital and in-store sales.
Answers to your pressing questions including:
- How does a 'No Results Found' search response affect conversion?
- What is the impact of a compare products feature?
- Do you lose money when registered customers shop as guests?
