Digital Experience Awards

Best Digital Team

This award celebrates the digital team whose unique culture, talent, and ways of working have truly set them apart. We’re looking for a team that thrives on collaboration, brings diverse skills together, and consistently creates an environment where people do their best work. Whether it’s how you organise, communicate, or innovate - we want to see what makes your team special.

Shortlist:

The Head Judge for this award is:

Best Use of AI

This award recognises the most innovative and impactful use of artificial intelligence in the past year - whether it’s transformed the customer experience or driven internal efficiencies. We’re looking for smart automations, generative AI features, or machine learning applications that have meaningfully changed how your business operates or how customers engage with your brand.

We’re especially interested in entries that showcase how AI has evolved your experience strategy, met changing customer expectations and delivered measurable value to the business.

Shortlist:

The Head Judge for this award is:

James Rose
Director UK, EU, and North America
Lovehoney

Best Single Page Optimisation

This award is for a single page that has been redesigned or optimised with enviable results. Demonstrating a clear use of insights for a data-led hypothesis, we want to see your page engaging and converting like a dream, backed with positive results off the back of your optimisations or redesign.

Shortlist:

The Head Judge for this award is:

Jenna Lindberg
Senior Director, Customer Success UK
Contentsquare

Best Digital Accessibility Mission

This award is for the brand who are on the best mission to create digital experiences that are accessible to all. We’re not looking for the finished experience (no one’s perfect), but we’d love to see a strong mission statement, a strategy, some steps or initiatives that have already been taken, and anything you can share about your journey to make your digital experiences more accessible.

Shortlist:

The Head Judge for this award is:

Marion Ranvier
Director, Impact Program Management
Contentsquare

Best Omnichannel Experience

This award celebrates brands that deliver a seamless and consistent customer journey across multiple channels — from web and mobile to in-store, social, and beyond. We’re looking for experiences that feel truly connected, where each touchpoint builds on the last to create a smooth, intuitive, and engaging experience for the customer.

Shortlist: 

The Head Judge for this award is:

Bhav Patel
Data Director
Huel

Best Digital Product

This award recognises the most outstanding digital product - whether a website, app, platform, or tool - that delivers exceptional user value and aligns seamlessly with business goals. We’re looking for complete, well-executed products that solve real problems through smart functionality, seamless design, and standout UX.

Shortlist:

The Head Judge for this award is:

Jane Austin
SVP Product Design
Contentsquare

Woman of the Year

This award puts the spotlight on the incredible women in the digital experience industry who are doing remarkable work. From shifting and positively impacting society, to breaking glass ceilings and supporting communities, we’re looking for someone who’s paving the way for women of tomorrow.

Shortlist:

• Beverley Nzama
  
  
  
• Katie Lynch
  
  
  
• Mitch Chibundu
  
  
  
• Nadia Inanova
  
  
  
• Yasmin Bines
  

The Head Judge for this award is:

Louise Zanier
Ecommerce Director
Saucony
2024 Woman of the Year winner

Contentsquare Client of the Year

This year, we're doing things a little differently and letting the data do the judging. Our updated, data-informed judging criteria recognises clients who demonstrate excellence in digital experience, ensuring that every UK client, regardless of size, has a fair chance to be celebrated for their outstanding engagement and impact within the Contentsquare community.

Our team have reviewed data from every brand working with us over the last 12 months and selected our shortlist based on driving adoption, engaging our community, and showcasing impact.

Shortlist: 

The Head Judge for this award is:

Dominique Elsey
Head of Customer Marketing UK
Contentsquare